{"id":1884,"date":"2025-08-07T13:41:58","date_gmt":"2025-08-07T08:11:58","guid":{"rendered":"https:\/\/www.msgclub.net\/learn\/?p=1884"},"modified":"2025-08-07T13:48:23","modified_gmt":"2025-08-07T08:18:23","slug":"delivery-reports-and-response-tracking-in-msgclub-verified-whatsapp","status":"publish","type":"post","link":"https:\/\/www.msgclub.net\/learn\/delivery-reports-and-response-tracking-in-msgclub-verified-whatsapp.html","title":{"rendered":"Delivery Reports and Response Tracking in MsgClub Verified WhatsApp"},"content":{"rendered":"\n<p>After user has send their message to customer they can view the sent message status in delivery report where message information along with send message current status and customer response is clearly shown in a graph and table.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Learn-More\"><strong>Learn More<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#WhatsApp-Delivery-Report-Process-Video\">Process Video<\/a><\/li>\n\n\n\n<li><a href=\"#WhatsApp-Delivery-Report-Step-by-Step-Guide\">Step by Step Guide<\/a><\/li>\n\n\n\n<li><a href=\"#WhatsApp-Delivery-Report-FAQs\">FAQ\u2019s<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"WhatsApp-Delivery-Report-Process-Video\">Process Video<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Learn about Verified WhatsApp Delivery Report Option\" width=\"750\" height=\"422\" src=\"https:\/\/www.youtube.com\/embed\/kpkMYf9w1ls?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"WhatsApp-Delivery-Report-Step-by-Step-Guide\">Step by Step Guide<\/h2>\n\n\n\n<p><strong>Step 1: <\/strong>Go to <a href=\"https:\/\/msg.msgclub.net\/login.html\">MsgClub Cloud Communication Platform<\/a> Log in using your credentials.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"451\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-186.png\" alt=\"\" class=\"wp-image-1887\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-186.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-186-300x132.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-186-768x338.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong> You\u2019ll receive an OTP on your registered mobile number.&nbsp; Enter the OTP and click Verify.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-187.png\" alt=\"\" class=\"wp-image-1888\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-187.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-187-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-187-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong> Once verified, you&#8217;ll be redirected to the <strong>MsgClub dashboard<\/strong>, where you can select the <strong>Verified WhatsApp Service<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-188.png\" alt=\"\" class=\"wp-image-1889\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-188.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-188-300x161.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-188-768x413.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 4: <\/strong>On the left side of the screen, find and click on the &#8220;Delivery Report&#8221; option to proceed. and then select <strong>7 Days DLR<\/strong> option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-189.png\" alt=\"\" class=\"wp-image-1890\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-189.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-189-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-189-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-190.png\" alt=\"\" class=\"wp-image-1891\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-190.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-190-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-190-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 5:<\/strong> In the <strong>7 Days DLR<\/strong> page, you will see messages sent in the last <strong>7 days<\/strong>, including their complete details like message content that you sent, message Request ID, sent time, route type, and SMS status.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-191.png\" alt=\"\" class=\"wp-image-1892\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-191.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-191-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-191-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Note <\/strong>&#8211; You can also download this report by clicking on the download icon. The file will be exported in CSV format.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-192.png\" alt=\"\" class=\"wp-image-1893\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-192.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-192-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-192-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 6:<\/strong> To see the full report you need to click on report that you want to see, and you will see more details. A <strong>graph<\/strong> will appear showing the delivery status (delivered, failed, pending, etc.) including customer response.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-193.png\" alt=\"\" class=\"wp-image-1894\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-193.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-193-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-193-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-194.png\" alt=\"\" class=\"wp-image-1895\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-194.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-194-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-194-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Note:<\/strong> Whenever a customer clicks on a button in your WhatsApp message (e.g., <strong>Send Us Details<\/strong>, <strong>Visit Us<\/strong>, or <strong>Call Us<\/strong>), their response will appear on the <strong>right side<\/strong> of the detail by graph. You can also <strong>download<\/strong> the responses to see which customers (mobile number) clicked which buttons and follow up with them easily.<\/p>\n\n\n\n<p>Note &#8211; This is a great way to see the interested customer by adding Send Details, Interested, Call Now button in template.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-195.png\" alt=\"\" class=\"wp-image-1896\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-195.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-195-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-195-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 7:<\/strong> To see individual number statuses, click on the <strong>\u201cDetail by Table\u201d<\/strong> option.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-196.png\" alt=\"\" class=\"wp-image-1897\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-196.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-196-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-196-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 8:<\/strong> To view reports older than 7 days, click on the <strong>\u201cMore Days\u201d<\/strong> tab it will show you last 30 days report. Then, select the <strong>start date<\/strong> and <strong>end date<\/strong> and click on <strong>Export Now <\/strong>button to download the report.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-197.png\" alt=\"\" class=\"wp-image-1898\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-197.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-197-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-197-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"More-Options-in-Delivery-Report\">More Options in Delivery Report<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add Ticket- Raise a ticket to support directly if there are any issues with the delivery report.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-198.png\" alt=\"\" class=\"wp-image-1899\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-198.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-198-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-198-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add to Group &#8211; You can add the contacts that you send messages to by adding them to a phonebook group.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-199.png\" alt=\"\" class=\"wp-image-1900\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-199.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-199-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-199-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Template Preview &#8211; Click on the eye icon to view a preview of the message you have sent to the customer.\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-200.png\" alt=\"\" class=\"wp-image-1901\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-200.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-200-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-200-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"WhatsApp-Delivery-Report-FAQs\">&nbsp;FAQs<\/h2>\n\n\n\n<p><strong>Q. <\/strong>What is a delivery report?<br><strong>Ans.<\/strong> A delivery report provides the status of messages sent to your customers, including whether they were successfully delivered or failed.<\/p>\n\n\n\n<p><strong>Q.<\/strong> What happens after I send a WhatsApp message to my customer?<br><strong>Ans.<\/strong> You can view the status of your WhatsApp message in the delivery report.<\/p>\n\n\n\n<p><strong>Q.<\/strong> If I do bulk promotions on WhatsApp, can I see how many messages were read by my customers?<br><strong>Ans.<\/strong> Yes, you can. Go to the delivery report, click on the message you want to check, and you will see a graph. On the right side, you\u2019ll find the message response details.<\/p>\n\n\n\n<p><strong>Q. <\/strong>Can I download my message status report?<br><strong>Ans.<\/strong> Yes, you can download your WhatsApp message delivery report.<\/p>\n\n\n\n<p><strong>Q. <\/strong>Can I view the WhatsApp message delivery ratio?<br><strong>Ans.<\/strong> Yes, in MsgClub, you can go to the delivery report option to see the overall message delivery ratio.<\/p>\n\n\n\n<p><strong>Q. <\/strong>Can I view an individual number\u2019s report?<br><strong>Ans.<\/strong> Yes, you can view the delivery report for an individual number by selecting the &#8220;Details by Table&#8221; option.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>After user has send their message to customer they can view the sent message status in delivery report where message information along with send message current status and customer response is clearly shown in a graph and table. Learn More Process Video Step by Step Guide Step 1: Go to MsgClub Cloud Communication Platform Log&hellip; <a class=\"more-link\" href=\"https:\/\/www.msgclub.net\/learn\/delivery-reports-and-response-tracking-in-msgclub-verified-whatsapp.html\">Continue reading <span class=\"screen-reader-text\">Delivery Reports and Response Tracking in MsgClub Verified WhatsApp<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17,12,18],"tags":[506,501,505,500,502,465,512,503,510,504,509,25,30,33,481],"class_list":["post-1884","post","type-post","status-publish","format-standard","hentry","category-delivery-report","category-verified-whatsapp","category-whatsapp-api","tag-business-communication","tag-delivery-report","tag-digital-communication","tag-message-delivery","tag-message-status","tag-messaging","tag-messaging-analytics","tag-read-receipts","tag-real-time-messaging","tag-response-tracking","tag-tech","tag-verified-whatsapp","tag-whatsapp","tag-whatsapp-api","tag-whatsapp-business","entry"],"_links":{"self":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/1884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/comments?post=1884"}],"version-history":[{"count":3,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/1884\/revisions"}],"predecessor-version":[{"id":1902,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/1884\/revisions\/1902"}],"wp:attachment":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/media?parent=1884"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/categories?post=1884"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/tags?post=1884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}