{"id":2083,"date":"2025-08-13T17:52:05","date_gmt":"2025-08-13T12:22:05","guid":{"rendered":"https:\/\/www.msgclub.net\/learn\/?p=2083"},"modified":"2025-08-13T18:16:16","modified_gmt":"2025-08-13T12:46:16","slug":"learn-how-to-raise-a-support-ticket-from-the-msgclub-panel-and-view-its-resolution","status":"publish","type":"post","link":"https:\/\/www.msgclub.net\/learn\/learn-how-to-raise-a-support-ticket-from-the-msgclub-panel-and-view-its-resolution.html","title":{"rendered":"Learn How to Raise a Support Ticket from the MsgClub Panel"},"content":{"rendered":"\n<p>In this guide, you\u2019ll learn how to raise a support ticket from the MsgClub panel, track its status, and view responses from the support team directly within the ticket. Once resolved, the complete solution will also be available on the same ticket for your reference.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Learn-More\">Learn More<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#Process-Video-Support-Ticket\">Process Video<\/a><\/li>\n\n\n\n<li><a href=\"#Step-by-Step-Guide-Support-Ticket\">Step by Step Guide<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Process-Video-Support-Ticket\">Process Video<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Learn How to Raise Support Ticket from MsgClub Panel\" width=\"750\" height=\"422\" src=\"https:\/\/www.youtube.com\/embed\/vjYmwV_zcDI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Step-by-Step-Guide-Support-Ticket\">Step by Step Guide <\/h2>\n\n\n\n<p><strong>Step 1:<\/strong> Sign in to<a href=\"https:\/\/msg.msgclub.net\/\"> <u>MsgClub<\/u><\/a> using your <strong>Username<\/strong> and <strong>Password<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"451\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-345-1024x451.png\" alt=\"\" class=\"wp-image-2084\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-345-1024x451.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-345-300x132.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-345-768x338.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-345.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong> You\u2019ll receive an OTP on your registered mobile number.&nbsp; Enter the OTP and click Verify.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-346-1024x576.png\" alt=\"\" class=\"wp-image-2085\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-346-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-346-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-346-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-346.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong> From the <strong>Dashboard<\/strong>, select <strong>Service<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-347-1024x576.png\" alt=\"\" class=\"wp-image-2086\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-347-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-347-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-347-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-347.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 4:<\/strong> On the right side of the screen, click on the <strong>Support Ticket<\/strong> icon (as shown in the image below).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-348-1024x576.png\" alt=\"\" class=\"wp-image-2087\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-348-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-348-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-348-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-348.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 5:<\/strong> A panel will slide open on the right side. Here, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Raise a new support ticket, and<\/li>\n\n\n\n<li>View existing tickets you&#8217;ve already submitted.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-349-1024x576.png\" alt=\"\" class=\"wp-image-2088\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-349-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-349-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-349-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-349.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 6:<\/strong> Click the <strong>Add Request<\/strong> button. A detailed form will appear where you need to fill in the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Issue Subject:<\/strong> Enter a brief title or subject for the issue you&#8217;re experiencing.<\/li>\n\n\n\n<li><strong>Issue Description:<\/strong> Describe the issue in detail, including any relevant context within the MsgClub panel.<\/li>\n\n\n\n<li><strong>Request ID:<\/strong> If the issue relates to message delivery, include the relevant delivery report Request ID.<\/li>\n\n\n\n<li><strong>Priority:<\/strong> Select the urgency level of Issue\u2013 <strong>High<\/strong>, <strong>Medium<\/strong>, or <strong>Low<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-360-1024x576.png\" alt=\"\" class=\"wp-image-2105\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-360-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-360-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-360-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-360.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Attach File:<\/strong> If you have screenshots, logs, or any other files that can help our support team understand the issue better, click on <strong>Attach File<\/strong> and upload them.<\/li>\n<\/ul>\n\n\n\n<p><strong>Step 7:<\/strong> Once you\u2019ve completed the form, click <strong>Add Request<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-361-1024x576.png\" alt=\"\" class=\"wp-image-2106\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-361-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-361-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-361-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-361.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Your support ticket will be submitted and will appear in the list below the form. Our MsgClub support team will review your request and respond promptly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"How-to-Check-a-Support-Ticket\"><strong>How to Check a Support Ticket<\/strong><\/h3>\n\n\n\n<p>There are two ways to check your support ticket:<\/p>\n\n\n\n<p><strong>Option 1: Using the Support Ticket Icon<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>On the right side of the screen, click the <strong>Support Ticket<\/strong> icon (as shown in the image below).<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-352-1024x576.png\" alt=\"\" class=\"wp-image-2091\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-352-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-352-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-352-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-352.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>A panel will slide open from the right side of the screen.<\/li>\n\n\n\n<li>Above you will see a dropdown filter and by default, it will display all <strong>Pending Issues<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-353-1024x576.png\" alt=\"\" class=\"wp-image-2092\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-353-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-353-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-353-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-353.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4. To view resolved tickets, click on the <strong>filter dropdown<\/strong> and select <strong>Closed Issues<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-354-1024x576.png\" alt=\"\" class=\"wp-image-2093\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-354-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-354-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-354-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-354.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>5. Once you locate the ticket you raised, click on it and you will be able view the detailed response from the support team.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-355-1024x576.png\" alt=\"\" class=\"wp-image-2094\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-355-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-355-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-355-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-355.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Note: <\/strong>When the MsgClub Support Team responds to your ticket, they provide a solution and immediately close the ticket. That\u2019s why it\u2019s important to check the <strong>Closed Issues<\/strong> section to see the response. If the support team hasn&#8217;t responded yet, the issue will still appear under the <strong>Pending Issues<\/strong> filter by default.<\/p>\n\n\n\n<p><strong>Tip: <\/strong>If the <em>Add Request<\/em> form is currently open, click on the <strong>Add Request<\/strong> button again to close the form and view all your requests in the main view.<\/p>\n\n\n\n<p><strong>Option 2: Using the Request Wall \u2013 Support Ticket Section<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>In the left panel, select Request Wall option and in that select Support Ticket option<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-356-1024x576.png\" alt=\"\" class=\"wp-image-2095\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-356-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-356-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-356-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-356.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>In the <strong>Support Ticket<\/strong> page, at the top, you&#8217;ll see a <strong>dropdown filter<\/strong>, and by default, it will display all <strong>Pending Issues<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-357-1024x576.png\" alt=\"\" class=\"wp-image-2096\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-357-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-357-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-357-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-357.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>To view resolved tickets, click on the filter dropdown and select <strong>Closed Issues<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-358-1024x576.png\" alt=\"\" class=\"wp-image-2097\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-358-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-358-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-358-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-358.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Once you locate the ticket you raised, click on it, a new page will open and from there you will be able to view the detailed response from the support team.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-359-1024x576.png\" alt=\"\" class=\"wp-image-2098\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-359-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-359-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-359-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-359.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Note &#8211; In this Support Ticket page you can also raise a ticket by filling in the details of your issue<\/p>\n\n\n\n<p><strong>Tip: <\/strong>If the <em>Add Request<\/em> form is currently open, click on the <strong>Add Request<\/strong> button to close the form and view all your requests in the main view.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this guide, you\u2019ll learn how to raise a support ticket from the MsgClub panel, track its status, and view responses from the support team directly within the ticket. Once resolved, the complete solution will also be available on the same ticket for your reference. Learn More Process Video Step by Step Guide Step 1:&hellip; <a class=\"more-link\" href=\"https:\/\/www.msgclub.net\/learn\/learn-how-to-raise-a-support-ticket-from-the-msgclub-panel-and-view-its-resolution.html\">Continue reading <span class=\"screen-reader-text\">Learn How to Raise a Support Ticket from the MsgClub Panel<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[508,45,250,274,539,498,44],"class_list":["post-2083","post","type-post","status-publish","format-standard","hentry","category-support-ticket-system","tag-customer-support","tag-customer-support-ticket-system","tag-instant-chat-support","tag-msgclub","tag-msgclub-features","tag-msgclub-panel","tag-support-ticket","entry"],"_links":{"self":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/2083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/comments?post=2083"}],"version-history":[{"count":7,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/2083\/revisions"}],"predecessor-version":[{"id":2102,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/2083\/revisions\/2102"}],"wp:attachment":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/media?parent=2083"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/categories?post=2083"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/tags?post=2083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}