{"id":2225,"date":"2025-08-22T14:22:11","date_gmt":"2025-08-22T08:52:11","guid":{"rendered":"https:\/\/www.msgclub.net\/learn\/?p=2225"},"modified":"2025-11-12T13:48:11","modified_gmt":"2025-11-12T08:18:11","slug":"step-by-step-guide-to-using-msgclub-voice-service","status":"publish","type":"post","link":"https:\/\/www.msgclub.net\/learn\/step-by-step-guide-to-using-msgclub-voice-service.html","title":{"rendered":"Step-by-Step Guide to Using MsgClub Voice Service"},"content":{"rendered":"\n<p>In the MsgClub panel, you can send voice messages to your customers using the <strong>Voice SMS Service<\/strong>. This service allows businesses to deliver pre-recorded or AI-generated voice files directly to their customers.<\/p>\n\n\n\n<p>You can also include an interactive prompt in the message, asking customers to press a specific number on their keypad to respond\u2014enabling easy and automated customer interaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Learn-More\">Learn More<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#how-to-use-voice-service-process-video\">Process Video<\/a><\/li>\n\n\n\n<li><a href=\"#how-to-use-voice-service-step-by-step-guide\">Step by Step Guide<\/a><\/li>\n\n\n\n<li><a href=\"#how-to-use-voice-service-faq\">FAQs<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-use-voice-service-process-video\">Process Video<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Learn How to Use Voice Service in MsgClub | Send Voice SMS Easily\" width=\"750\" height=\"422\" src=\"https:\/\/www.youtube.com\/embed\/MXUhOb7wCV0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-use-voice-service-step-by-step-guide\">Step by Step Guide<\/h2>\n\n\n\n<p><strong>Step 1:<\/strong> Sign in to<a href=\"https:\/\/msg.msgclub.net\/\"> <u>MsgClub<\/u><\/a> using your <strong>Username<\/strong> and <strong>Password<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"451\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-434.png\" alt=\"\" class=\"wp-image-2226\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-434.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-434-300x132.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-434-768x338.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong> You\u2019ll receive an OTP on your registered mobile number.&nbsp; Enter the OTP and click Verify.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-435.png\" alt=\"\" class=\"wp-image-2227\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-435.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-435-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-435-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong> From the <strong>Dashboard<\/strong>, select <strong>Voice Service<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-436.png\" alt=\"\" class=\"wp-image-2228\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-436.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-436-300x225.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-436-768x576.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 4:<\/strong> In the left-hand panel, click on <strong>Voice Send SMS <\/strong>options.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-437.png\" alt=\"\" class=\"wp-image-2229\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-437.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-437-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-437-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 5:<\/strong>In Voice Send SMS page, you will see the following <strong>routes<\/strong>:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Promotional Voice<\/strong><\/li>\n\n\n\n<li><strong>DND Voice<\/strong><\/li>\n\n\n\n<li><strong>Promotional Voice OBD with DTMF<\/strong><\/li>\n<\/ol>\n\n\n\n<p><strong>Note:<\/strong> On every new signup, you will receive <strong>20 demo balance credits<\/strong> for each route to test the service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Promotional-Voice\"><strong>Promotional Voice<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This route is used for Promotional Calls only.<\/li>\n\n\n\n<li>Call timing: 9:00 AM to 9:00 PM.<\/li>\n\n\n\n<li>Calls will not be delivered to DND numbers.<\/li>\n\n\n\n<li>Caller ID starts with series 140.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"DND-Voice\"><strong>DND Voice<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Also used for Promotional Calls.<\/li>\n\n\n\n<li>Timing: 9:00 AM to 9:00 PM.<\/li>\n\n\n\n<li>Earlier, this route supported DND &amp; Non-DND numbers, but as per TRAI guidelines, promotional calls are now not delivered to DND numbers.<\/li>\n\n\n\n<li>Caller ID starts with 140.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Promotional-Voice-OBD-with-DTMF\"><strong>Promotional Voice OBD with DTMF<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used for Promotional OBD (Outbound Dialing) with DTMF input detection.<\/li>\n\n\n\n<li>Timing: 9:00 AM to 9:00 PM.<\/li>\n\n\n\n<li>DND numbers are not supported.<\/li>\n\n\n\n<li>Caller ID starts with 140.<\/li>\n<\/ul>\n\n\n\n<p><strong>DTMF Feature:<\/strong> When a user receives a call and presses any number (like 1, 2, 3, 4), the input is captured and displayed in your panel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-438.png\" alt=\"\" class=\"wp-image-2230\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-438.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-438-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-438-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 5:<\/strong> The <strong>Caller ID<\/strong> is pre-assigned and cannot be changed by the user.<\/p>\n\n\n\n<p>Note &#8211; It is automatically updated by the operator.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"521\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-439.png\" alt=\"\" class=\"wp-image-2231\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-439.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-439-300x153.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-439-768x391.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 6: <\/strong>You can enter the mobile numbers you wish to send calls by three methods :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manually type numbers<\/li>\n\n\n\n<li>Copy-Paste from a list<\/li>\n\n\n\n<li>Use <strong>&#8220;Import CSV&#8221;<\/strong> to upload numbers<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> Only CSV format is supported in MsgClub.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"497\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-440.png\" alt=\"\" class=\"wp-image-2232\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-440.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-440-300x146.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-440-768x373.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 7:<\/strong> Before sending voice calls, you must upload and get approval for the voice message:<\/p>\n\n\n\n<p><strong>Upload Steps:<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Click on <strong>\u201cSelect Voice\u201d<\/strong><\/li>\n\n\n\n<li>On the top-right corner, click <strong>\u201cUpload Voice Draft\u201d<\/strong><\/li>\n\n\n\n<li>Upload your voice file<\/li>\n<\/ol>\n\n\n\n<p>Note: The file will be submitted to the operator for approval, which takes approximately 1\u20132 hours. and Supported formats are WAV or MP3<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-441.png\" alt=\"\" class=\"wp-image-2233\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-441.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-441-300x225.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-441-768x576.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 8: <\/strong>Once approved, the file will appear under <strong>\u201cSelect File\u201d<\/strong> with the following details:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Draft ID:<\/strong> Unique ID (helpful for API users)<\/li>\n\n\n\n<li><strong>File Name:<\/strong> The name of the uploaded file<\/li>\n\n\n\n<li><strong>Duration:<\/strong> Length of the voice message<\/li>\n\n\n\n<li><strong>Status:<\/strong> Approved or Pending<\/li>\n\n\n\n<li><strong>Last Used:<\/strong> Last usage date and time<\/li>\n\n\n\n<li><strong>Action Options:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Select file for sending<\/li>\n\n\n\n<li>Delete<\/li>\n\n\n\n<li>Play<\/li>\n\n\n\n<li>Download<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-442.png\" alt=\"\" class=\"wp-image-2234\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-442.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-442-300x225.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-442-768x576.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 9:<\/strong> Once your file is approved, select it and click \u201cSend Now\u201d and your voice call campaign will start processing.<\/p>\n\n\n\n<p><strong>Step 10:<\/strong> If you prefer to send the Voice SMS at a later time, click on the \u201cSchedule\u201d button. Select your desired date and time, and the voice file will be sent automatically at that time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"545\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654-1024x545.png\" alt=\"\" class=\"wp-image-2817\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654-1024x545.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654-300x160.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654-768x409.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Note- You can also multi schedule by clicking on the \u201c+\u201c button and adding another date &amp; time to send your voice message, This feature will allow you to send your same voice message at a multiple different time to the same number of people.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"545\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654-1024x545.png\" alt=\"\" class=\"wp-image-2819\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654-1024x545.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654-300x160.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654-768x409.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-654.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Important Notes:<\/strong><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Processing takes 10\u201315 minutes.<\/li>\n\n\n\n<li>Balance is deducted as per\n<ul class=\"wp-block-list\">\n<li>27 Seconds = 1 Credit.<\/li>\n\n\n\n<li>28-54 second = 2 credit.<\/li>\n\n\n\n<li>55-81 second = 3 credit<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-use-voice-service-faq\">FAQs<\/h2>\n\n\n\n<p><strong>Q.<\/strong> What is Voice SMS?<\/p>\n\n\n\n<p><strong>Ans:<\/strong> Voice SMS is a service used for promotion and sharing information through pre-recorded voice messages sent directly to customers\u2019 phones.<\/p>\n\n\n\n<p><strong>Q. <\/strong>What are DND Numbers?<br><strong>Ans:<\/strong> DND (Do Not Disturb) numbers are phone numbers registered by users who have opted out of receiving promotional calls or messages.<\/p>\n\n\n\n<p><strong>Q.<\/strong> Can I send Voice SMS to DND numbers?<br><strong>Ans:<\/strong> No, you cannot send Voice SMS to DND numbers<\/p>\n\n\n\n<p><strong>Q. <\/strong>How long can the voice file be when sending Voice SMS to customers?<br><strong>Ans:<\/strong> The maximum duration of a voice file is 27 seconds per credit. If the voice file exceeds 27 seconds, you will be charged for 2 credits. For example :-<\/p>\n\n\n\n<p>For example :-<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>27 second = 1 credit,<\/li>\n\n\n\n<li>28-54 second = 2 credit,<\/li>\n\n\n\n<li>55-81 second = 3 credit<\/li>\n<\/ul>\n\n\n\n<p><strong>Q. <\/strong>Can I get customer responses from Voice SMS or Voice Service?<br><strong>Ans:<\/strong> Yes, with interactive Voice SMS, you can include prompts asking customers to press certain numbers to provide feedback or responses, which can then be tracked in delivery report option.<\/p>\n\n\n\n<p><strong>Q. <\/strong>Is there any time limit to when I can use this service?<br><strong>Ans:<\/strong> Yes you can only send Voice SMS from 9am to 9pm only.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the MsgClub panel, you can send voice messages to your customers using the Voice SMS Service. This service allows businesses to deliver pre-recorded or AI-generated voice files directly to their customers. You can also include an interactive prompt in the message, asking customers to press a specific number on their keypad to respond\u2014enabling easy&hellip; <a class=\"more-link\" href=\"https:\/\/www.msgclub.net\/learn\/step-by-step-guide-to-using-msgclub-voice-service.html\">Continue reading <span class=\"screen-reader-text\">Step-by-Step Guide to Using MsgClub Voice Service<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[119],"tags":[566,457,583,586,582,569,580,581,118,584],"class_list":["post-2225","post","type-post","status-publish","format-standard","hentry","category-voice","tag-bulk-voice-sms","tag-customer-communication","tag-voice-alerts","tag-voice-broadcasting","tag-voice-call-automation","tag-voice-campaigns","tag-voice-messaging","tag-voice-service-guide","tag-voice-sms","tag-voice-sms-marketing","entry"],"_links":{"self":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/2225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/comments?post=2225"}],"version-history":[{"count":3,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/2225\/revisions"}],"predecessor-version":[{"id":3100,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/2225\/revisions\/3100"}],"wp:attachment":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/media?parent=2225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/categories?post=2225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/tags?post=2225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}