{"id":2283,"date":"2025-08-25T14:18:03","date_gmt":"2025-08-25T08:48:03","guid":{"rendered":"https:\/\/www.msgclub.net\/learn\/?p=2283"},"modified":"2025-08-25T14:40:05","modified_gmt":"2025-08-25T09:10:05","slug":"what-is-a-whatsapp-bot","status":"publish","type":"post","link":"https:\/\/www.msgclub.net\/learn\/what-is-a-whatsapp-bot.html","title":{"rendered":"Learn How to Create WhatsApp Chatbot in MsgClub"},"content":{"rendered":"\n<p>A WhatsApp Chatbot provides your customers with a real-time automated conversational experience directly on the messaging app. With chatbot, you can send automated messages from your WhatsApp number to your customer instantly without any delay. People communicate with WhatsApp chatbot via the chat interface, like talking to a real person.<\/p>\n\n\n\n<p>In MsgClub panel you can create chatbot that will be triggered when certain events are performed.<\/p>\n\n\n\n<p>You can send WhatsApp message to your customer via chatbot. In MSGCLUB you can create a chatbot that contain a template which will be sent when certain keywords or response is given on any message.<\/p>\n\n\n\n<p>Important Note &#8211; Before creating a chatbot, you must first plan and define the <strong>flow<\/strong> of how the bot will work. Only after your chatbot flow is ready should you proceed with creating the bot.<br>Also, make sure to create all required templates in advance before setting up the chatbot, as templates are used when creating the bot.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Learn-More\">Learn More<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#create-chatbot-process-video\">Process Video<\/a><\/li>\n\n\n\n<li><a href=\"#create-chatbot-step-by-step-guide\">Step by Step Guide<\/a><\/li>\n\n\n\n<li><a href=\"#Create-Chatbot-FAQs\">FAQs<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"create-chatbot-process-video\">Process Video<\/h2>\n\n\n\n<p><strong>How to Create a Chatbot with Key Features Explained<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Learn About WhatsApp Chatbot in MsgClub | Automate Customer Conversations\" width=\"750\" height=\"422\" src=\"https:\/\/www.youtube.com\/embed\/S5QoAeql4xY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Learn Chatbot Flow Design &amp; Build Your Own Chatbot Step-by-Step<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Create a Chatbot in Verified WhatsApp | MsgClub WhatsApp Chatbot Guide\" width=\"750\" height=\"422\" src=\"https:\/\/www.youtube.com\/embed\/VdcIgZOuHoM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"create-chatbot-step-by-step-guide\">Step by Step Guide<\/h2>\n\n\n\n<p><strong>Step 1:<\/strong> Sign in to<a href=\"https:\/\/msg.msgclub.net\/\"> <u>MsgClub<\/u><\/a> using your <strong>Username<\/strong> and <strong>Password<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"451\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-470.png\" alt=\"\" class=\"wp-image-2284\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-470.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-470-300x132.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-470-768x338.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong> You\u2019ll receive an OTP on your registered mobile number.&nbsp; Enter the OTP and click Verify.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-471.png\" alt=\"\" class=\"wp-image-2285\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-471.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-471-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-471-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong> From the <strong>Dashboard<\/strong>, select <strong>Verified WhatsApp Service<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-472.png\" alt=\"\" class=\"wp-image-2286\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-472.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-472-300x161.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-472-768x413.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 4:<\/strong> In the left-hand panel, click on <strong>Bot.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-473.png\" alt=\"\" class=\"wp-image-2287\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-473.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-473-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-473-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 5:<\/strong> Click on the <strong>Create Chatbot <\/strong>button on the right side.<\/p>\n\n\n\n<p><strong>Note:<\/strong> You can only create a chatbot after creating the message templates you want to send. Chatbot messages are triggered by specific keywords or quick reply buttons, so make sure your templates are created and saved in advance for everything to work correctly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-474.png\" alt=\"\" class=\"wp-image-2288\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-474.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-474-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-474-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 6:<\/strong> When you click on the &#8216;Create Chatbot&#8217; button, a form page will open where you can create your bot by filling in a few details.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-475.png\" alt=\"\" class=\"wp-image-2289\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-475.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-475-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-475-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 7: <\/strong>In first field<strong> <\/strong>write your chatbot name here&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-476.png\" alt=\"\" class=\"wp-image-2290\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-476.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-476-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-476-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 8: <\/strong>In <strong>Status<\/strong>, select \u201cEnable\u201d if you want your chatbot to work.<\/p>\n\n\n\n<p>Note<strong>:<\/strong> Select &#8220;Disable&#8221; if you do not want the chatbot to run at the current moment.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-477.png\" alt=\"\" class=\"wp-image-2291\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-477.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-477-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-477-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 9: <\/strong>Now you need to<strong> <\/strong>select chatbot Event, in MsgClub we have five category.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Message Contains the Keyword<\/strong> <\/h3>\n\n\n\n<p>Use this if you want the chatbot to trigger when the customer&#8217;s message includes your chosen keyword, even if there is other sentence added.<br><em>For example, if the keyword is \u201cHi MsgClub\u201d and the customer types \u201cHello MsgClub\u201d or \u201cHi MsgClub team,\u201d the chatbot will still respond.<\/em><\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p>After selecting this option, a text box will appear. Enter the keyword that should trigger the chatbot when it\u2019s included in the customer&#8217;s message.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-478.png\" alt=\"\" class=\"wp-image-2292\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-478.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-478-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-478-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Message Contains Whole Keyword<\/strong><\/h3>\n\n\n\n<p>if you want the message to be sent only when the customer types the exact keyword you\u2019ve set. <em>Example:<\/em> If your keyword is \u201cHi MsgClub\u201d and the customer replies with just \u201cMsgClub\u201d, the message will not be triggered.<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p>After selecting this option, a text box will appear. Enter the exact keyword that should trigger the chatbot only when the customer&#8217;s message matches it exactly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-479.png\" alt=\"\" class=\"wp-image-2293\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-479.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-479-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-479-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>On Reply of WhatsApp Template<\/strong> <\/h3>\n\n\n\n<p>if you want the message to be triggered when the customer responds with a specific keyword to a particular WhatsApp template you sent earlier. <em>Example: <\/em>You send a WhatsApp template message that contains a list of products, asking the customer to reply with the product name they are interested in. When the customer replies with a product name (e.g., &#8220;T-shirt&#8221;), the chatbot will automatically trigger and send the corresponding pricing template message.<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p>When you select this , a few option will appear.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-480.png\" alt=\"\" class=\"wp-image-2294\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-480.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-480-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-480-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>First, choose the template type (Chat Template or Broadcast Template).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-481.png\" alt=\"\" class=\"wp-image-2295\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-481.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-481-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-481-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Then click on the <strong>Select Template<\/strong> button \u2014 a popup will open showing the list of templates.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-482.png\" alt=\"\" class=\"wp-image-2296\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-482.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-482-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-482-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the template for which you want to trigger a message when the customer replies.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-483.png\" alt=\"\" class=\"wp-image-2297\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-483.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-483-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-483-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter the keyword that should trigger the chatbot, or select <strong>Default Keyword<\/strong> if you want the bot to trigger on any reply to that template.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-484.png\" alt=\"\" class=\"wp-image-2298\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-484.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-484-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-484-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Default Case<\/strong> <\/h3>\n\n\n\n<p>if you want the chatbot to send a message for any reply received from the customer, regardless of keywords. This option allows the chatbot to respond to any message from the customer, regardless of keywords or templates. No further setup is needed.<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-485.png\" alt=\"\" class=\"wp-image-2299\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-485.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-485-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-485-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>No Message Receive Follow Up<\/strong> <\/h3>\n\n\n\n<p>Use this option if you want the chatbot to send follow-up messages when a customer doesn&#8217;t respond to a template that was sent. <em>For example<\/em>: if you&#8217;re an e-commerce business and you send product details asking the customer to reply with the product they want to buy, but they don\u2019t respond \u2014 this feature will automatically send them follow up messages at the time you\u2019ve set.<\/p>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p>When you choose this , few options will appear.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select the template type (Chat Template or Broadcast Template).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-486.png\" alt=\"\" class=\"wp-image-2300\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-486.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-486-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-486-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on <strong>Select Template<\/strong> \u2014 a popup will open where you can choose the template on which if the customer don&#8217;t reply then you want to send a follow up message .The chatbot will send a follow-up message if the customer does <strong>not reply<\/strong> to that template.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-487.png\" alt=\"\" class=\"wp-image-2301\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-487.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-487-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-487-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-488.png\" alt=\"\" class=\"wp-image-2302\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-488.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-488-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-488-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can also enable <strong>Read Receipt<\/strong> \u2014 if turned on, the follow-up timer will start from the time the message was read. If not enabled, it will start from the delivery time.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-489.png\" alt=\"\" class=\"wp-image-2303\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-489.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-489-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-489-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set the follow-up time in days, hours, or minutes. <em>For example, if you want the reminder to be sent after 2 days, enter &#8220;2&#8221; in the days field.<\/em><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-490.png\" alt=\"\" class=\"wp-image-2304\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-490.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-490-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-490-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 10:<\/strong> After selecting the event type, you\u2019ll see three trigger options \u2014 Template, Webhook, and Agent or Team Selection. You must choose at least one to create the bot, and you can also use all of them together if needed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-491.png\" alt=\"\" class=\"wp-image-2305\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-491.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-491-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-491-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Template\"><strong>Template<\/strong><\/h3>\n\n\n\n<p><strong>Step 11:<\/strong> If you want to send a message template to customer then check the &#8220;Template&#8221; checkbox to proceed with selecting a message template.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-492.png\" alt=\"\" class=\"wp-image-2306\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-492.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-492-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-492-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 12:<\/strong> After checking the Template checkbox, two options will appear \u2014 Chat Template and Broadcast Template. Select the one you want to use, then click the &#8220;Select Template&#8221; button within that tab.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-493.png\" alt=\"\" class=\"wp-image-2307\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-493.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-493-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-493-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-494.png\" alt=\"\" class=\"wp-image-2308\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-494.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-494-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-494-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 13: <\/strong>When you click on &#8220;Select Template,&#8221; a popup will open showing the list of templates. Click on the template you want to use, then click the &#8220;Use It&#8221; button to select it and your template will be selected.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-495.png\" alt=\"\" class=\"wp-image-2309\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-495.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-495-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-495-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Webhook\"><strong>Webhook<\/strong><\/h3>\n\n\n\n<p><strong>Step 14: <\/strong>If you want to use the Webhook feature, check the Webhook checkbox. You\u2019ll then see three options:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-496.png\" alt=\"\" class=\"wp-image-2310\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-496.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-496-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-496-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Webhook<\/strong> \u2013 Select this if you want the customer\u2019s chatbot response to be pushed to your own system (e.g., CRM).<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-497.png\" alt=\"\" class=\"wp-image-2311\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-497.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-497-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-497-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Webhook with Response<\/strong> \u2013 Select this if you want to push the customer\u2019s response to your system and also send an automated reply using MsgClub services like SMS, voice messages, or emails.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-498.png\" alt=\"\" class=\"wp-image-2312\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-498.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-498-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-498-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-499.png\" alt=\"\" class=\"wp-image-2313\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-499.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-499-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-499-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>One API<\/strong> \u2013 Choose this if you want to automatically respond to any customer message using other MsgClub services such as SMS, voice calls, or emails.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-500.png\" alt=\"\" class=\"wp-image-2314\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-500.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-500-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-500-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><em>Note: MsgClub will set up the One API so that you can use various services for automated customer responses.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Agent-or-Team-Selection\"><strong>Agent or Team Selection<\/strong><\/h3>\n\n\n\n<p><strong>Step 15:<\/strong> if you want to assign this chatbot conversation to a specific agent or team then click on &#8220;Agent or Team Selection&#8221; checkbox.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-501.png\" alt=\"\" class=\"wp-image-2315\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-501.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-501-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-501-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This option allows you to control who can view customer chats in MsgClub Verified WhatsApp . For example, if you assign an agent for when a customer replies with \u201cHello,\u201d only that agent will see the conversation. If you assign a team, chats will be assigned to one agent at a time within that team, not to the entire team. The system assigns chats in a rotating order, starting from the first agent added to the team and moving down the list. This ensures that conversations are distributed evenly among team members.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-502.png\" alt=\"\" class=\"wp-image-2316\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-502.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-502-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-502-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you don\u2019t want the chat to be reassigned in case it\u2019s already assigned to someone, make sure to enable the <strong>\u201cDo not reassign if already assigned\u201d<\/strong> option and select agent or team whose chat will not be reassigned even if we select Agent or team from the above option.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-503.png\" alt=\"\" class=\"wp-image-2317\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-503.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-503-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-503-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 16: <\/strong>Once you have filled in all the details, click on the Save button. Your bot will be saved and displayed in the list. You can create multiple bots one by one by following the same process.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-504.png\" alt=\"\" class=\"wp-image-2318\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-504.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-504-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/08\/image-504-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Once all required bots are created, your complete chatbot will be ready, and when a customer sends a message, they will be able to interact with the bot automatically.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Create-Chatbot-FAQs\">FAQs<\/h2>\n\n\n\n<p><strong>Q. <\/strong>What is a Chatbot?<br><strong>Ans:<\/strong> A chatbot is an automated messaging tool that allows you to interact with customers through predefined messages. It responds to customer queries or actions without requiring manual input every time.<\/p>\n\n\n\n<p><strong>Q. <\/strong>What is the use of a Chatbot?<br><strong>Ans:<\/strong> A chatbot helps you automate customer communication, save time, and offer instant replies. It can guide users, share information, collect data, and improve customer support without human intervention.<\/p>\n\n\n\n<p><strong>Q. <\/strong>Can I automate messages in WhatsApp?<br><strong>Ans:<\/strong> Yes, using MsgClub\u2019s WhatsApp Chatbot, you can automate replies and send messages based on customer interactions, saving time and improving response efficiency.<\/p>\n\n\n\n<p><strong>Q. <\/strong>Can I send automatic messages to customers when they reply with certain word?<br><strong>Ans:<\/strong> Yes, you can configure the chatbot to detect specific keywords in customer messages and automatically send a message template when those keywords are used.<\/p>\n\n\n\n<p><strong>Q.<\/strong> Do I need technical knowledge to set up a chatbot?<br><strong>Ans:<\/strong> No, MsgClub provides a user-friendly interface where you can create and manage your chatbot without any coding. Just set your flow, triggers, and responses.<\/p>\n\n\n\n<p><strong>Q. <\/strong>What is a trigger in a chatbot?<br><strong>Ans:<\/strong> A trigger is the condition that activates the chatbot response. For example, when a customer types a keyword like \u201cPricing\u201d or clicks a quick reply button, the chatbot responds with the message or template you\u2019ve set for that trigger.<\/p>\n\n\n\n<p><strong>Q. <\/strong>Can I use media files (images, videos, PDFs) in chatbot replies?<br><strong>Ans:<\/strong> Yes, MsgClub supports media in chatbot templates. You can send images, videos, PDFs, buttons, and more as part of your automated replies.<\/p>\n\n\n\n<p><strong>Q. <\/strong>What happens if a customer sends a message that doesn\u2019t match any keyword?<br><strong>Ans:<\/strong> In that case, you can configure a default chatbot message that replies to any unmatched or general message from the customer.<\/p>\n\n\n\n<p><strong>Q. <\/strong>Can I track how the chatbot is performing?<br><strong>Ans:<\/strong> While MsgClub does not provide separate logs or reports specifically for chatbot performance, you can still track interactions through the Chat section. There, you can monitor customer replies, chatbot-triggered messages, and template deliveries to understand how the bot is functioning.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A WhatsApp Chatbot provides your customers with a real-time automated conversational experience directly on the messaging app. With chatbot, you can send automated messages from your WhatsApp number to your customer instantly without any delay. People communicate with WhatsApp chatbot via the chat interface, like talking to a real person. In MsgClub panel you can&hellip; <a class=\"more-link\" href=\"https:\/\/www.msgclub.net\/learn\/what-is-a-whatsapp-bot.html\">Continue reading <span class=\"screen-reader-text\">Learn How to Create WhatsApp Chatbot in MsgClub<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22,12],"tags":[614,23,136,25,30,33,613,612,34,138],"class_list":["post-2283","post","type-post","status-publish","format-standard","hentry","category-chatbot","category-verified-whatsapp","tag-automate-message","tag-business-whatsapp","tag-chatbot","tag-verified-whatsapp","tag-whatsapp","tag-whatsapp-api","tag-whatsapp-automation","tag-whatsapp-bot","tag-whatsapp-business-api","tag-whatsapp-chatbot","entry"],"_links":{"self":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/2283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/comments?post=2283"}],"version-history":[{"count":6,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/2283\/revisions"}],"predecessor-version":[{"id":2352,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/2283\/revisions\/2352"}],"wp:attachment":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/media?parent=2283"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/categories?post=2283"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/tags?post=2283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}