{"id":3150,"date":"2025-12-10T13:47:01","date_gmt":"2025-12-10T08:17:01","guid":{"rendered":"https:\/\/www.msgclub.net\/learn\/?p=3150"},"modified":"2025-12-10T13:47:01","modified_gmt":"2025-12-10T08:17:01","slug":"create-order-status-template-in-utility-category","status":"publish","type":"post","link":"https:\/\/www.msgclub.net\/learn\/create-order-status-template-in-utility-category.html","title":{"rendered":"Create Order Status Template in Utility Category"},"content":{"rendered":"\n<p>An Order Status Template is a WhatsApp-approved message format that businesses use to share real-time updates about a customer\u2019s order. It helps customers track their purchase from confirmation to delivery.<\/p>\n\n\n\n<p>In this blog learn how to create Order Status Template in Utility Category<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Learn More<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#utility-order-status-create-steps-guide\" data-type=\"internal\" data-id=\"#utility-order-status-create-steps-guide\">Step by Step Guide\u00a0<\/a><\/li>\n\n\n\n<li><a href=\"#utility-order-status-create-faq\">FAQs\u00a0<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"utility-order-status-create-steps-guide\">Step by Step Guide<\/h2>\n\n\n\n<p><strong>Step 1:<\/strong> Sign in to<a href=\"https:\/\/msg.msgclub.net\/\"> MsgClub<\/a> using your <strong>Username<\/strong> and <strong>Password<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"450\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-13-1024x450.png\" alt=\"\" class=\"wp-image-3151\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-13-1024x450.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-13-300x132.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-13-768x338.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-13.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong> You\u2019ll receive an OTP on your registered mobile number.\u00a0 Enter the OTP and click Verify.\u00a0\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-14-1024x576.png\" alt=\"\" class=\"wp-image-3152\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-14-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-14-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-14-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-14.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 3:<\/strong> From the <strong>Dashboard<\/strong>, select <strong>Verified WhatsApp Service<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"551\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-15-1024x551.png\" alt=\"\" class=\"wp-image-3153\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-15-1024x551.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-15-300x161.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-15-768x413.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-15.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 4:<\/strong>\u00a0 In the left-hand panel, click on <strong>Template <\/strong>and in it select<strong> \u201cBroadcast Template\u201d<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-16.png\" alt=\"\" class=\"wp-image-3154\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-16.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-16-300x169.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-17.png\" alt=\"\" class=\"wp-image-3155\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-17.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-17-300x169.png 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/figure>\n\n\n\n<p><strong>Step 5:<\/strong> Click on the <strong>Create Template<\/strong> button on the right side.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-18.png\" alt=\"\" class=\"wp-image-3156\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-18.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-18-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-18-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 6:<\/strong> Choose <strong>Template from Scratch<\/strong>, then click the <strong>Show <\/strong>button.\u00a0 This will open a form where you can create your broadcast template.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"446\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-19.png\" alt=\"\" class=\"wp-image-3157\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-19.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-19-300x131.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-19-768x335.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Select Template Category<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Category:<\/strong> Select the message category which decides your message type like \u2014 Marketing, Utility, or Authentication.\n<ul class=\"wp-block-list\">\n<li>Marketing \u2013 Marketing is used for promotional and semi-promotional messages and it comes with many different types\u00a0 of features.<\/li>\n\n\n\n<li>Utility- Utility is for transaction messages like bills, invoice etc.<\/li>\n\n\n\n<li>Authentication \u2013 Authentication is for verification codes and OTPs messages where the content is fixed and cannot be changed.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> To create an Order Status template, choose the Utility tab and in it choose <strong>Order Status<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-20-1024x576.png\" alt=\"\" class=\"wp-image-3158\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-20-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-20-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-20-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-20.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Fill in the following fields<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Template Name: <\/strong>Enter a unique name for your template.<\/li>\n\n\n\n<li><strong>Language<\/strong>: Choose the template language.<\/li>\n\n\n\n<li><strong>Body:<\/strong> Write the main message for the broadcast. You can also insert variables if needed.<\/li>\n<\/ul>\n\n\n\n<p><strong>Note <\/strong>\u2013 Make sure this template does not contain any promotional content otherwise it will not be approved in utility also might get rejected.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Footer (Optional): Add a message footer if required.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-21-1024x576.png\" alt=\"\" class=\"wp-image-3159\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-21-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-21-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-21-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-21.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 7: <\/strong>After filling in all the required details, click the <strong>Save <\/strong>button. Your Order Status\u00a0 template will be created and added to the Template List, where its status will appear as \u201cIn Review.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-22-1024x576.png\" alt=\"\" class=\"wp-image-3160\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-22-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-22-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-22-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-22.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-23-1024x576.png\" alt=\"\" class=\"wp-image-3161\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-23-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-23-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-23-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-23.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Note \u2013<\/strong> After submitting your template, please wait a few seconds for it to be approved. If it takes longer than expected, go to the Create Template dropdown and select the Sync option. This will update the status of all your latest templates.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-24.png\" alt=\"\" class=\"wp-image-3162\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-24.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-24-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-24-768x432.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 8: <\/strong>After your template status is shown as Approved then you can start sending your WhatsApp messages\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-25-1024x576.png\" alt=\"\" class=\"wp-image-3163\" srcset=\"https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-25-1024x576.png 1024w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-25-300x169.png 300w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-25-768x432.png 768w, https:\/\/www.msgclub.net\/learn\/wp-content\/uploads\/2025\/12\/image-25.png 1366w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"utility-order-status-create-faq\">FAQs<\/h3>\n\n\n\n<p><strong>Q.<\/strong> What is an Order Status Template?<\/p>\n\n\n\n<p><strong>Ans.<\/strong> An Order Status Template is a WhatsApp-approved message format that businesses use to share real-time updates about a customer\u2019s order. It helps customers track their purchase from confirmation to delivery.<\/p>\n\n\n\n<p><strong>Q. <\/strong>When should I use an Order Status Template?<\/p>\n\n\n\n<p><strong>Ans.<\/strong> You should use it when you want to update customers about important order milestones such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order confirmed<\/li>\n\n\n\n<li>Order packed<\/li>\n\n\n\n<li>Order shipped<\/li>\n\n\n\n<li>Out for delivery<\/li>\n\n\n\n<li>Delivered<\/li>\n\n\n\n<li>Delivery delayed or rescheduled<\/li>\n<\/ul>\n\n\n\n<p><strong>Q.<\/strong> Can I customize the Order Status Template?<\/p>\n\n\n\n<p><strong>Ans.<\/strong> Yes. You can customize it using placeholders (variables) for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer name<\/li>\n\n\n\n<li>Order ID<\/li>\n\n\n\n<li>Expected delivery date<\/li>\n\n\n\n<li>Tracking link<\/li>\n\n\n\n<li>Product name<\/li>\n<\/ul>\n\n\n\n<p>However, the template must follow WhatsApp\u2019s guidelines and be approved before use.<\/p>\n\n\n\n<p><strong>Q.<\/strong> Are Order Status Templates part of Utility Templates?<\/p>\n\n\n\n<p><strong>Ans.<\/strong> Yes. Order Status Templates fall under the Utility category because they contain important transactional updates.<\/p>\n\n\n\n<p><strong>Q.<\/strong> Do I need approval for Order Status Templates?<\/p>\n\n\n\n<p><strong>Ans.<\/strong> Yes. All WhatsApp templates, including Order Status Templates, must be submitted for approval. Once approved, you can use them for unlimited customers without re-approval.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An Order Status Template is a WhatsApp-approved message format that businesses use to share real-time updates about a customer\u2019s order. It helps customers track their purchase from confirmation to delivery. In this blog learn how to create Order Status Template in Utility Category Learn More Step by Step Guide Step 1: Sign in to MsgClub&hellip; <a class=\"more-link\" href=\"https:\/\/www.msgclub.net\/learn\/create-order-status-template-in-utility-category.html\">Continue reading <span class=\"screen-reader-text\">Create Order Status Template in Utility Category<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,18],"tags":[23,113,947,946,141,945,117,25,30,33,34,111,115,112],"class_list":["post-3150","post","type-post","status-publish","format-standard","hentry","category-verified-whatsapp","category-whatsapp-api","tag-business-whatsapp","tag-ecommerce","tag-notification","tag-order-status","tag-ordernotifications","tag-product-order","tag-productcatalog-2","tag-verified-whatsapp","tag-whatsapp","tag-whatsapp-api","tag-whatsapp-business-api","tag-whatsappcatalog","tag-whatsappcatalogue","tag-whatsappstore","entry"],"_links":{"self":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/3150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/comments?post=3150"}],"version-history":[{"count":1,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/3150\/revisions"}],"predecessor-version":[{"id":3164,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/posts\/3150\/revisions\/3164"}],"wp:attachment":[{"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/media?parent=3150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/categories?post=3150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msgclub.net\/learn\/wp-json\/wp\/v2\/tags?post=3150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}