{"id":781,"date":"2024-11-13T18:20:19","date_gmt":"2024-11-13T12:50:19","guid":{"rendered":"https:\/\/www.msgclub.net\/learn\/?p=781"},"modified":"2024-11-20T12:27:23","modified_gmt":"2024-11-20T06:57:23","slug":"view-and-manage-your-tickets-from-msgclubs-enterprise-management-solution","status":"publish","type":"post","link":"https:\/\/www.msgclub.net\/learn\/view-and-manage-your-tickets-from-msgclubs-enterprise-management-solution.html","title":{"rendered":"View and Manage your Tickets from MSGCLUB’s Enterprise Management Solution"},"content":{"rendered":"\n

A support ticketing system allows you to efficiently provide service to customers, partners, and employees by assigning a ticket or case number to every service inquiry. A support ticket system is a tool that organises customer support requests and automates service tasks. It converts customer queries into tickets, allowing support teams to track, prioritise, and resolve them efficiently. Unlike a shared inbox, a ticketing system can handle high volumes of requests, significantly enhancing customer service quality.<\/p>\n\n\n\n

A customer support ticketing system is a software program that companies use to manage, process, and track customer issues and queries from submission to resolution. These systems allow the tickets to be organised based on the priority levels automatically. <\/p>\n\n\n\n

At MSGCLUB, we have recently developed an enterprise management solution that merges sales and support with WhatsApp. From this support page, users can get access to support parts of the enterprise management solution. Enterprise can create a team of agents who will raise tickets on behalf of their customers, and these tickets will be managed by the team from this support page.<\/p>\n\n\n\n

The user can see all the tickets that were raised by their team, with customer information, their comments, and support team comments as well. They can also add this customer to a particular group in order to segment them.<\/p>\n\n\n\n

Learn More<\/strong><\/h2>\n\n\n\n
Name<\/strong><\/th>Description<\/strong><\/th><\/tr>
Search<\/a><\/strong><\/td>Use {search}option to search Ticket with Customer WhatsApp Number<\/td><\/tr>
Filter<\/a><\/strong><\/td>User can filter Tickets based on their status, Ticket Amount and any other customized label from dropdown filter and they can also create your own label and use them to filter your support ticket.<\/td><\/tr>
List of Ticket<\/a><\/strong><\/td>All the tickets that agent have raised from WhatsApp chat in MSGCLUB portal is displayed on this list with Ticket Info, Sales Comment, Support and Client Comment , Ticket source and Date & time.<\/td><\/tr>
FAQs<\/a><\/strong><\/td>Frequently Asked Question<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Search<\/strong><\/h2>\n\n\n\n

Verified WhatsApp>>CRM>>Support>>Search Option<\/p>\n\n\n\n

Search<\/strong>– Use {search}option to search Ticket with Customer WhatsApp Number<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Filter<\/strong><\/h2>\n\n\n\n

Verified WhatsApp>>CRM>>Support>>Filter Options<\/p>\n\n\n\n

Filter –<\/strong>You can filter Tickets based on their Status, Ticket Amount and any other customized label from dropdown filter. You can also create your own label and use them to filter your support ticket.<\/p>\n\n\n\n

Note<\/strong> – All the filters and their options are customizable so user can add label according to their need and filter the lead for the same<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

List of Tickets<\/strong><\/h2>\n\n\n\n

Verified WhatsApp>>CRM>>Support >>List of Tickets<\/p>\n\n\n\n

Tickets<\/strong>– All the tickets that agent have raised from WhatsApp chat in MSGCLUB portal is displayed on this list with Ticket Info, Sales Comment, Support and Client Comment , Ticket source and Date & time.<\/p>\n\n\n\n

Ticket Info – In Ticket Info all the information of the customer is shown like<\/p>\n\n\n\n