Msgclub

Bulk SMS Service

How to check balance in my account?

We have designed our bulk SMS panel that is very easy to use and understandable. We have over 35,000+ clients who’re already using our SMS gateway to send SMS campaigns. Recently we have got some questions regarding the balance of the account, some new clients are unable to find the total balance of their account at our panel so we decided to guide them with this blog.


Below I am sharing simple steps to check SMS credits balance in user account:


You can check balance either from the check balance API or from the panel.


*In the developer API option, we have given More/Resellers API option for clients who are already using our bulk SMS gateway API and wants to see balance into their own software application.



*Simply scroll down the window you’ll see ‘’Get client balance API’’ along with the parameters. For its integration contact our team members.



On the other hand, on our bulk SMS panel, you can get a balance of all the routes at the front.


1. First login to our interface at msg.msgclub.net with registered username and password.


2. Go to the send SMS option at the left corner of the panel.


3. At the top, you’ll get all SMS routes like Transactional SMS and Promotional SMS, where you can see the remaining balance of your account in each and every route.



So, this is how you can check the balance of MsgClub account. If you want to buy some more bulk SMS service credits contact our team members and know which package is best for your requirement. For customer support add a support ticket from the request wall or drop an email at support@msgclub.net


To know more about other marketing solutions like voice SMS, missed call alert, URL Shortener visit our website www.msgclub.net.

How to use personalize SMS?

Personalizing your text messages allows you to send bulk SMS messages with unique information for each recipient in your database.


You can create a single custom SMS for all your contacts by selecting relevant personal information. This means marketers, educational institutes or business owners can add the name of a customer, account number, meeting time, students marks, ticket ID to the same messages and the information relevant to that recipient will be added into the SMS.


For example, School management may need to send attendance percentage of students to parents, but they need to personalize it according to first name and the overall percentage in the current session.


They can take the advantage of ‘’Custom SMS’’ feature at MsgClub interface to fulfill their requirement. All they need to just select the column simultaneously while typing the SMS content. However, they can create SMS in a more personalized manner like;



Hello Mr.  ##COL2$$ Your daughter  ##COL1$$ has ##COL5$$ of attendance in the 2018 session. We don’t allow students to appear in the final examination if they have 75% below attendance in the class.



SMS Preview will be like-


Hello, Mr. Rajeev Jain! Your daughter Sonakshi has 65.00% of attendance in the 2018 session. We don’t allow students to appear in the final examination if they have 75% below attendance in the class.


Hello, Mr. Narsing Neema! Your daughter Ashri has 52.00% of attendance in the 2018 session. We don’t allow students to appear in the final examination if they have 75% below attendance in the class.


So, in this way banks, entrepreneurs, education institutes, insurance companies, e-commerce stores & a lot more businesses can send reminders, promotional offers, alerts to the targeted audience.


At MsgClub sending personalized SMS is a very easy task. We have launched three ways to send custom SMS from our platform.


1. Upload File


If you have customer database in CSV file format into your system than upload it instantly under this option.




2. Draft Uploaded


In case if you have previously uploaded CSV database of audiences into our panel than from action menu bar click the sheet to active and start sending personalize SMS from existing excel sheet.



3. Phonebook Group


If you have already created any group of your contacts to whom you want to targeted personally than those group names and contacts will be shown here. Once you click on the action the group will be uploaded.



So, this is how any business owner or marketer can run their text SMS campaign in a personal way. This makes their customers happier and customers are likely to feel that, you take care of them because you’re giving updates individually.

How to add a contact in the phone book

Are you planning to run your bulk SMS marketing campaign from MsgClub platform? Then don’t worry we have made our panel user-friendly within seconds you can reach out to your target audience through about robust connectivity.


At MsgClub you can easily upload your thousands or billions of customer database. You need not have to add it manually because we have given some best ways to add contacts in your Phonebook.


First, go into our panel PHONEBOOK option where you will see an option ‘Add contact’’ at the top.


Click on that option then there are three ways available to add the contact into Phonebook.


1. Add Manually

2. Import in Group

3. Import in Multiple Groups



  • Add manually is useful when you have a small database i.e of 5-10 numbers. Moreover, you can use it to add a contact in the existing group. Fill out mandatory details like mobile number, group name, name and select add contact.


  • Import in Group feature is highly beneficial for those businesses who have billions of recipient database in CSV file. In a click of a button, you can upload your CSV file to send messages.


Note: Your CSV file should be in the format given by us. If needed download sample.


  • Import in Multiple Group, In case when you have all database of different segmentation in one excel sheet, use this feature to add contacts automatically into particular groups.


For example You have people on your list that should be added into different groups like Group 1, Group 2 or Group 3. But you have all contacts number in one excel sheet. In this feature, you have to create a sheet according to our format, once you upload it; your contacts of Group 1 or Group 2 or Group 3 will be segmented automatically as given in the image.






If you have any more queries feel free to contact us via call or email at 8878601181, tanvi@msgclub.co.in. Our team will assist you 24*7.

How to manage user account under the reseller panel?

We have made a managing user account for our SMS resellers easier. Our resellers are key to success and to offer them 100% satisfaction is our big motive. With the new advanced features at MsgClub interface, resellers can easily manage the SMS business. One can start their own business with MsgClub White Label Reseller Program. Branding is also possible with our reseller solution, create your own identity by using mono, logo or any symbol of your company to hide the admin panel identity.


If you’re a reseller and thinking to see your user account status for any purpose than don’t worry we have made it simpler for you. Under your reseller panel account, you can keep an eye on each and every activity of client with Manage Client feature given at the left of your system screen.


Features we provide at our reseller panel-


Client details- If you wish to see the account of particular user you need to first search that user after that, go to the option ‘Client Details’ to see or change details like name, expiry date, user type, alloted services, email id, occupation etc. Within a few clicks, you can update those details.



Add/Deduct Client balance- If you want to add some extra SMS credits to your customer or sub-reseller account than this option is very simple to use. Just select the service type, SMS route, transfer type normal, SMS quantity, price, amount and description.  You can add fund into user account within minutes. Moreover, the last 5 transactions details will be shown on the right side.



Change Password- Update a new password for your user directly from this option. This option is useful when your user forgets his/her password.



Extend Expiry- Select the date, month and year to change the expiry date of any user account. We have also given you an alert option through which you can set a reminder on your email or mobile number before the user account gets expired.



Configure your client’s account by own- This feature is one of our best features. If a reseller wants to login their user account for any purpose or issue in a click of a button at ‘Login As’ button they can redirect on user account without any id or password.



So, this is how bulk SMS reseller in India can manage their clients account easily at our platform. In case of any more doubts and issues, we are here to help you anywhere, anytime. Just feel free to call our experts at 8878601181 or raise a support ticket from request wall window.

How to send SMS in other languages from our interface???

At MsgClub gateway sending bulk SMS to a large number of audience in their own regional language is now easier than before. Our team has developed a special feature that is ‘unicode’ through which users can create their SMS content in the language they wish to run their campaign.


With our Unicode regional language message service, one can send SMS in Indian languages (Gujarati, Marathi, Telugu, Hindi, Urdu etc) listed over the panel. The major benefit of this is; you can properly target your audience and create better reach among your potential customers.


Moreover, if you don’t found your preferable language at our interface, we have given an option to convert your text through ‘’Google and Quillpad’’.


Let’s understand some best features of this Unicode option-


  • No additional charges for a different language.

  • 70 Character limit per SMS is applicable.

  • Sender ID should be in English.

  • Text automatically gets converted into the language you have select.


Steps to send bulk SMS in any other regional language of India-


1. First, log in to the user account of MsgClub panel at msg.msgclub.net.



2. Go to ‘Send SMS’ option at the left side of your window.



3. Select your SMS route, add your sender ID, upload your contacts and then select the Unicode option under the drop down.


For example- You have selected the Hindi language our automated system will convert your English text to the Hindi language immediately.



4. Add your signature if needed otherwise click on the ‘Send Now’ button to push your information or any other promotional offer on recipient’s mobile number.


We have also given an option to send your SMS at a later date & time. Directly from Schedule button at the end, you can choose at what time and date you need to send messages to your targeted people.


In case if you have any query regarding this feature or facing difficulties in sending regional messages, contact our experts at 8878601181 or directly add a support ticket from the panel. Our customer support team will assist you shortly.

How to reset the password at MsgClub bulk SMS panel?

Being a prominent bulk SMS gateway provider in India we always aim to provide the best services and satisfaction to our clients across the nation. For over 11 years in the industry, we have started offering cloud-based SMS panel to our clients who’re planning to start SMS marketing for their business.


Our team of experts has designed our panel beautiful, safe, powerful and user-friendly. Today, in this blog post I am going to answer on client’s question how to reset a password?


Well, it's very simple to do! Follow given below steps to keep your account more secure by changing password timely.


1. Being a user of our company bulk SMS software, sign in your account at msg.msgclub.net with username and password.


2. After login to our panel, move your cursor to the right corner of the system screen. Click on the drop-down button showing your name like Rishika.



3. Go to ‘Account Settings’ there are three options available: User setting, Change password, Change default service.



4. Click on the Change password option, type your current password and then create a strong password for your account. Again type the new password in the Confirm password box then update it.



Our robust system will update your new password at our server. In case if you have any more issues or concerns regarding the password settings call our team at 8878601181 or drop an email to support@msgclub.net

How many characters are in one sms credit ???

A single SMS includes the certain number of characters. There is a different limit for English and Unicode text messages. In this blog post, we are going to tell what is the character limit of one SMS and how credit is calculated.


When you sign-in to our cloud-based bulk SMS interface, in the send SMS section you will get options like sender ID, mobile number. After that, once you start typing your SMS content, the number of characters written by you will be displayed at the bottom corner. In the given image we have highlighted in the red box.



As soon as the number of characters increases in the message box, automatically it gets calculated and the SMS count will be shown as a 2, 3 and so on.


‘’The length of one English SMS is up to 160 characters for any mobile number.’’ and for SMS in regional languages (Gujarati, Marathi, Bengali etc) the SMS character limit is up to 70 characters.


The further calculations are given below in table:


For English SMS credits-



Your account balance will be deducted on the SMS count. Suppose your SMS is about 165 characters then the cost of 2 SMS will be deducted.


For Unicode SMS credits-




Note: Each space and line break will be added to your character limit.


These SMS limits are for both promotional and transactional SMS contents. Well, if you have any more queries regarding our transactional and promotional bulk SMS services directly stay connected with our team representatives at 8878601181.


If you’re an existing client and facing issues in the SMS credits deduction give a call to our technical support team 9406811130. They will assist you shortly!

MsgClub Delivery Report Features That Every Client Should Know

In the SMS marketing, the main focus of every marketer is to get 100% delivery on their sent messages. However, after a lot of research, our team has come back with some advanced features of Delivery report option that is quite simple and easy to use. It not only saves time but also offer appropriate results on the client's search.


Earlier, we provide a full delivery report at our interface to users but now, you can filter it by according to following options-


  • Mobile Number

  • Sender Id

  • Route

  • SMS type

  • Request Id

  • SMS content

  • Send date & time

  • Count & Balance deducted



We have added this filter only because to make our clients work easy. As per the search they can find out the status of each & every sent SMS. This feature is also helpful for bulk SMS resellers, they can also search the DLR of their customers in this manner.


However, being a leader bulk SMS gateway provider we always aim to provide the best services to our clients. In the DLR feature you can get a report in four different ways; SMPP DLR, Scheduled DLR, Send SMS Outbox and Failed API. But before moving on you need to understand their utilization-


SMPP DLR- In this option, your all sent campaign through SMPP connectivity will be shown here. SMPP connection is ideally used to send a high volume of messages at once.


Scheduled DLR- In case if you have scheduled your campaign for later date & time than your list will be shown here. Our system will automatically send it and update the status accordingly in this DLR.


Send SMS outbox- This option is helpful when you sent billion of messages and you wish to look at how many SMSes are in a queue. Then in a single click, you can know and find out how many messages are pending in a queue list.


Failed API- In case, the API you have integrated into your software got failed due to some reasons like low SMS balance than you can check their status from here.


For all other sent SMS marketing campaigns delivery status you have to go into ‘delivery report’ option. Being a reseller you can also preview the delivery report of your customers at the interface. In case of SMS delivery issues, clients can add a support ticket directly from that particular report. This helps them to get better resolution from our executives.



How to generate ticket for customer service support at MsgClub interface

Unlike other business owners in this competitive edge, our customers are also key to success. We love our customers and always aim to provide the best customer support on their concerns, issues, and queries in the world. Being a leader in the SMS marketing industry, we always want our customers 100% satisfied in case if they have any issues while using our interface or delivery sent campaigns we have hired a team of technical experts and customer service who’re always ready to give them resolution anytime, anywhere.


But all they need to raise a ‘Support Ticket’’ at MsgClub interface. This way they can track their status of raised requests easily than email, call or live chat. To know the simple steps to add a request you have to read this blog more because, with these easy process, you can get support from our team instantly.


Step 1

First login into our bulk SMS interface with your account username & password.



Step2

See the left corner of system window, you will get to see an option of ‘’Request Wall’’ where you have three options; Support Ticket, Billing Ticket and Sender Id.



Step 3

Go to the ‘support ticket’’ option and move your cursor at the right side on the ‘’Add Request’’ box.





Step 4

On the new window, fill out some mandatory details like Issue subject, Description. Moreover, if you have any issue regarding the SMS delivery type request ID (message Id) and if having issues regarding using panel than left this box.


- Set your priority

- Upload file if you have any screenshots that you like to share with us.



Step 5

At last, click on the Add request button to place your query or concern ticket. Our team will shortly connect with you!



In case, if you wish to know the current status of your generated ticket or want to see your closed issues or done issues just go back to the request wall option and know it.


Recently, we have developed a new option to raise support tickets. Being a client you can directly generate support ticket from the DLR window. This saves your valuable time and enables our team to provide you a solution on that particular delivery report.


For more assistance give us a call at 8878601181, 9993089777 or email us at support@msgclub.net

How can you make a request on MsgClub panel to take sender ID approval?

You can request a custom Sender ID, the friendly name that reflects on your customer’s mobile phone. When you go to send an SMS, you must have to type your sender ID so that your customers can guess who is the sender of that text SMS. However companies, organizations or startups can create unlimited custom Sender Ids with the name of their brand, product or company like ADMYNTRA, IMBOBTXN, BZHONORC, IMTALENT etc.


Our team of experts will not take long hours to approve your request, in a just small duration of time they will approve it and give you a confirmation via email or call.


But before moving on for your marketing campaign, you need to know from where you can place a request for sender ID. Today, I am sharing this special blog post through which you can learn about its process in a simple manner.


Step 1-


Login or Sign in to your MsgClub account at msg.msgclub.net




Step 2-


Move your cursor at the left side of our panel and click on the ‘‘Request Wall’’ option than sender Id.



Step 3-


On the next window go to the ‘Request for Sender ID’ option and fill out the given boxes like route, content, company name according to your business requirement. Make sure your sender id will be of 6  Alphabetical Characters for transactional SMS and 6 numeric characters for Promotional SMS no other characters like : [ “* is allowed.



Step 4-


Afterward, click on the ‘request for sender id’ our system will automatically trigger your request to available team members.



Step 5-


Seat calmly for some time and get the approval from us to enjoy our bulk SMS services freely.


On the other hand, your list of all sender Ids will be shown at our interface so that, you can check the status or can perform an action to delete that sender ID request permanently. Well, it’s the best way to manage your sender Ids if you have a large consumption of bulk SMS messages.