Msgclub

Bulk SMS Service

How to generate ticket for customer service support at MsgClub interface

Unlike other business owners in this competitive edge, our customers are also key to success. We love our customers and always aim to provide the best customer support on their concerns, issues, and queries in the world. Being a leader in the SMS marketing industry, we always want our customers 100% satisfied in case if they have any issues while using our interface or delivery sent campaigns we have hired a team of technical experts and customer service who’re always ready to give them resolution anytime, anywhere.


But all they need to raise a ‘Support Ticket’’ at MsgClub interface. This way they can track their status of raised requests easily than email, call or live chat. To know the simple steps to add a request you have to read this blog more because, with these easy process, you can get support from our team instantly.


Step 1

First login into our bulk SMS interface with your account username & password.



Step2

See the left corner of system window, you will get to see an option of ‘’Request Wall’’ where you have three options; Support Ticket, Billing Ticket and Sender Id.



Step 3

Go to the ‘support ticket’’ option and move your cursor at the right side on the ‘’Add Request’’ box.





Step 4

On the new window, fill out some mandatory details like Issue subject, Description. Moreover, if you have any issue regarding the SMS delivery type request ID (message Id) and if having issues regarding using panel than left this box.


- Set your priority

- Upload file if you have any screenshots that you like to share with us.



Step 5

At last, click on the Add request button to place your query or concern ticket. Our team will shortly connect with you!



In case, if you wish to know the current status of your generated ticket or want to see your closed issues or done issues just go back to the request wall option and know it.


Recently, we have developed a new option to raise support tickets. Being a client you can directly generate support ticket from the DLR window. This saves your valuable time and enables our team to provide you a solution on that particular delivery report.


For more assistance give us a call at 8878601181, 9993089777 or email us at support@msgclub.net

Comments are closed