Template Approval Process on JIO Portal

The Template Approval Process is the step where you register your SMS content on the DLT portal and get it approved by the telecom operator before sending messages to your customers.

A template is a fixed message format that includes your content and variables for dynamic values like names, OTPs, or dates.

Example Template:

“Dear {#var#}, your order #{#var#} has been shipped and will be delivered by {#var#}.”

Once this template is approved, you can send messages like:
“Dear Rahul, your order #45892 has been shipped and will be delivered by 30 July.”

Learn More

Process Video

Step by Step Guide

Step 1: Access Jio DLT Login Page

  1. Open the Jio DLT Panel – Click on the provided Jio DLT Panel link.
  2. Click on “Sign In” – Located at the top right corner of the page.

Step 2: Login to Jio DLT as a Principal Entity

  1. Open the Jio DLT Panel – Click on the Jio DLT Panel link.
  2. Click on “Principal Entity” – This will redirect you to the login page.
  3. Enter Your Credentials – Provide your registered Username and Password.
  4. Enter OTP – A One-Time Password (OTP) will be sent to your registered mobile number.
  5. Submit & Login – Enter the OTP and click on the Login button to access your Jio DLT dashboard.

Step 3: Registering a Content Template on Jio DLT

  1. Go to the Dashboard and click on “Template” from the left menu.
  2. Select “Content Template Registration” – This will open the template registration form.

Step 4: Filling the Content Template Form on Jio DLT

  1. Template Type → Select “SMS.”
  2. Choose Communication Type:
    • Transactional → For banking-related messages.
    • Promotional → For marketing messages (numerical sender ID).
    • Service Explicit → Semi-promotional, not delivered to DND numbers.
    • Service Implicit → OTPs & important service messages (delivered to all).
  3. Category → Select your business category.
  4. Choose Header → Select your approved header.
  5. Content Type Name → Enter a name for your template.

Proceed to define the message content.

Step 5: Filling the Description Box for SMS Template Approval on Jio DLT

  1. Type Your SMS Content in the description box.
  2. Use Variables → Replace dynamic text with {{var}}.
    • Example: Dear {{var}}, your OTP for login is {{var}}.
  3. Add Your Brand Name → Mandatory at the end of the message.
    • Example: Thank you for choosing us! – [Brand Name]
  4. Click on “Submit” to proceed with approval.

Step 6: Confirm Variables in Jio DLT Template Registration

  1. A pop-up will appear displaying the number of variables ({{var}}) used in your SMS template.
  2. Review the variable count to ensure accuracy.
  3. Click on “Continue” to proceed with submission.

Step 7: Check Jio DLT Template Status

  1. Once you submit your template request, it will appear in the “Request Wall” section.
  2. Wait while Jio’s system processes your request.
  3. You can check the status under different tabs:
    • Pending: Your template is under review.
    • Approved: Your template is successfully registered.
    • Rejected: If rejected, check the reason and resubmit with necessary changes.

Step 8: Check Approved Templates in Jio DLT

  1. Once your template is approved, go to the “Registered” section in the Jio DLT panel.
  2. Here, you will find all the approved templates that you can now use.

 FAQs

Q. What is a template in SMS?

Ans. A template is a pre-approved message format that you want to send to your customers. It contains fixed text along with variables (like {#var#}) for dynamic details such as name, OTP, order number, etc.

Q. What is the template approval process in SMS?

Ans. The template approval process is the step where you submit your SMS message format on the DLT platform. The telecom operator then reviews and approves it. Only approved templates can be used to send SMS through promotional, transactional, or service routes.

Q. Do I need to approve my template?

Ans. Yes, if you want to send SMS to your customers through any DLT-registered SMS provider, you must get your template approved first. Without approval, your messages will be blocked by the operator.

Q. Is it important to get template approval?

Ans. Absolutely. Template approval ensures:

  • Message delivery without rejection
  • Compliance with TRAI regulations
  • Protection against spam or misuse

Without approval, your SMS won’t be delivered.

Q. How long does it take for a template to get approved?

Ans. Template approval typically takes 2–3 hours, depending on the operator.