Category: Support Ticket System

Learn How to Raise a Support Ticket from the MsgClub Panel

In this guide, you’ll learn how to raise a support ticket from the MsgClub panel, track its status, and view responses from the support team directly within the ticket. Once resolved, the complete solution will also be available on the same ticket for your reference. Learn More Process Video Step by Step Guide Step 1:… Continue reading Learn How to Raise a Support Ticket from the MsgClub Panel

View and Manage your Tickets from MSGCLUB’s Enterprise Management Solution

A support ticketing system allows you to efficiently provide service to customers, partners, and employees by assigning a ticket or case number to every service inquiry. A support ticket system is a tool that organises customer support requests and automates service tasks. It converts customer queries into tickets, allowing support teams to track, prioritise, and… Continue reading View and Manage your Tickets from MSGCLUB’s Enterprise Management Solution

Step 6: Create Support Ticket from Request Wall

At MsgClub, we prioritize customer satisfaction and aim to provide exceptional support for any issues or queries you may encounter while using our SMS marketing interface. Our dedicated team of technical experts and customer service representatives is available to assist you anytime, anywhere. To ensure efficient communication, we encourage our customers to raise a “Support… Continue reading Step 6: Create Support Ticket from Request Wall