Examples of WhatsApp Business Greeting Messages and Best Practises

WhatsApp Business, Verified WhatsApp Business API

Greeting messages on WhatsApp Business is crucial for any type of consumer communication. They are strong enough to enable the customer to determine whether or not to continue a conversation.

WhatsApp Greeting messages are extremely useful in all areas of company communication, such as WhatsApp Promotions, Customer Support, and Sales.

Let’s look at some of the top WhatsApp Company Greeting Message examples for your company communication. Then you’ll learn how to create a lovely WhatsApp greeting message using best practices

What Are Greeting Messages on WhatsApp?

Greeting messages are frequently the first messages sent by businesses to their consumers via WhatsApp. These messages convey information about a company’s services or offerings while thanking the customer for choosing them.

Some circumstances in which businesses send a welcoming message using WhatsApp are as follows:  

  1. When a new user signs up for a service, the company’s first welcome message on WhatsApp includes greetings.
  2. When a company wishes to welcome clients with customized seasonal promos and deals.

In all circumstances, it is critical to developing a welcome message that makes customers feel connected to the company. It’s all about establishing a terrific first impression every time.

We’ll go over the greatest welcome greeting messages for the following occasions:

  • New clients and subscribers
  • Prospects and leads
  • Customer Support
  • Existing customer remarketing

Examples of WhatsApp Greeting Messages

The greeting message examples provided here can be customized to fit any industry, goal, or angle. You can use all of these messages to greet and welcome consumers on WhatsApp.

1. Greeting Messages for New Customers on WhatsApp

Onboarding new clients using WhatsApp welcoming messages can help you upsell more. You can include more services and discounts in the same message.

Thank you for joining the [Your Business Name] family! We’re thrilled to have you on board.

Take a peek at the services we provide – [Include Your Services]. 

Do you have any questions? Please contact us at – [Your Contact Number].

Hi Jack. You are speaking with Sunny Chatbot. Explore our services below, or let me know what you need.

2. New Prospect Welcome Messages

Hi Jack,

Welcome to Sunny Services!

We have received your ‘PPC & Advertising’ query.

Our team will call you within 24 hours to provide additional information.


Hi Jack,

Welcome to Sunny Services!

For all new customers, we are offering a 10% discount on all plans.

Do you want to receive yours right away?

To unsubscribe, simply respond ‘STOP’.

3. Customer Service Welcome Messages on WhatsApp

Hi Jack. Welcome to Jerry’s customer service! My name is Sen. How may I assist you today?

Jack, good morning. You’ve reached Sen from Sunny Services. How may I assist you today?

4. WhatsApp Greeting Messages for Festivals and Special Events

Hello, Key.

We wish you a wonderful Mother’s Day.

We’re providing 30% off all plans on this special day.

If you have any questions, please contact us and we will respond within a few hours.

These are some of the WhatsApp greeting messages that you can copy and paste into your WhatsApp Business Account.

A WhatsApp welcome greeting message might help your business thrive. When delivered to a customer or a prospect, these WhatsApp messages make the recipient feel valued and help to increase conversion rates.

These greeting messages can be triggered on WhatsApp Business by enabling auto-reply for WhatsApp on the Business App and MsgClub.

How Do You Write an Effective WhatsApp Business Greeting Message?

When you send a WhatsApp Business message to someone, you should remember to make them feel unique and valued.

Unlike SMS, WhatsApp has a 98% open rate, thus you should take advantage of this benefit for your business. 

WhatsApp Business supports a variety of message kinds, including: 

1. list messages and reply buttons

2. Calls to action

As a result, creating the correct type of greeting message can assist your company to achieve:

  • Enhance the consumer experience.
  • Reduced response time
  • Boost client satisfaction
  • Gather useful leads 
  • Increased sales and a higher conversion rate

Please keep in mind that these messages can only be sent via the WhatsApp Business API and Business app.

An effective welcoming message sent over WhatsApp Business should adhere to the recommended practices listed below:

Don’t Use WhatsApp Business Greeting Messages for Consistent Promotions.

A greeting message’s purpose is to welcome your prospects or customers. You should not send out a welcome message that appears to be a blatant promotion. The messaging should/could bring value to your goods.

Provide an option to opt out of receiving business messages-

Always provide a means for people to unsubscribe from your mailing list. This practice will help you keep your WhatsApp Business account’s Quality Rating in good shape.

Set clear expectations and be transparent-

Set the perfect tone with your first welcome message. Deliver the contents of your message. This practice will help you maintain strong communication on WhatsApp throughout support and sales.

Another thing you should do is be transparent. If your support crew is small, state this clearly. Nobody hates lame excuses for slow responses.

Make Your Messages More Personable-

When creating a WhatsApp Business Greeting message, don’t merely follow any pre-made rules or templates. Because the recipient is not reading the email, your messages should be professional but not overly formal. With your welcoming notes, you can foster empathy and connection.

On WhatsApp, provide a positive customer experience.

In corporate communication, it is vital to improving the client experience. Businesses that respond quickly and intuitively assist achieve this. MsgClub assists Many organizations, including yours, in automating business communication on WhatsApp by providing capabilities such as:

Dashboard for Multi-Agent Support on a Single WhatsApp Number

WhatsApp CRM & Dashboard Chat Automation via third-party integrations WhatsApp Chatbot & Broadcast, among other things.

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