Multiple WhatsApp Business Users:
WhatsApp Business, API for WhatsApp Business
Can Whatsapp Business be used on multiple devices?
If you own a business and use WhatsApp to connect with your customers, or are considering doing so, these questions are likely to have crossed your mind at some point. Given all of the fantastic benefits that WhatsApp Business has to offer, the ability to use it across many devices is one of the most sought-after features.
After all, what company wouldn’t want all of its employees to have access to the chat app at the same time? It not only speeds up problem-solving by facilitating engagement and communication, but it may also provide your buyers with a dedicated customer service experience.
So, what are your alternatives for running WhatsApp Business on several devices? In this piece, we’ll look specifically at the prospect of utilizing the same WhatsApp Business account on two or more devices, as well as your options and potential alternatives. Let’s get this party started.
What Is the Best Way to Use WhatsApp Business on Multiple Devices?
The first thing you should know about using a single WhatsApp Business account across different devices is that it is possible. It all depends on the sort of WhatsApp Business account you have.
In the next sections, we’ll go through the free WhatsApp Business app and the WhatsApp Business API. If you utilize the WhatsApp Business App, you will encounter some limitations with whatsapp business multiple device support.
Login Restrictions for the Free WhatsApp Business App on Multiple Devices
Only if you have access to the WhatsApp Business API (more on this later) can you utilize WhatsApp Business on multiple devices. Unfortunately, the free WhatsApp Business app has limitations identical to the WhatsApp Messenger app in this aspect. This means that a single WhatsApp Business account (registered with the same phone number) can only be used on one device. Alternatively, in WhatsApp’s own words:
“Only one phone number and one device can be used to verify your WhatsApp account. There is no way to create a WhatsApp account using two phone numbers.”
To clarify, you can access a WhatsApp account from both the web and mobile apps at the same time—but only if they are the same account. However, you will not be able to open several browsers (or tabs) of the same WhatsApp account on the WhatsApp web.
In short, if you’re using the free WhatsApp Business app, you can’t access the same WhatsApp Business account on several devices.
Multiple Logins on Different Devices Through WhatsApp Business API
If you’re a new or small business, using the free WhatsApp Business app and having only one person handle customer support on WhatsApp at any given time may be enough—especially if you’re taking full advantage of the WhatsApp marketing and customer service tools available.
However, if you are a growing business, such constraints may be an obstacle to expansion. Only if you use WhatsApp Business via the WhatsApp Business API will you be able to log into the same WhatsApp Business account on two or more devices. Obtaining access necessitates going through a WhatsApp Business solution Provider (BSP) such as MsgClub, which leads us to our next topic.
MsgClub’s WhatsApp Business on Multiple Devices
MsgClub can provide you with access to the WhatsApp Business API as a BSP, which opens up a world of new and exciting customer support and communication opportunities. MsgClub is an acronym that stands for WhatsApp Business Account for Team Inbox and Marketing.
And, as our name implies, we can assist you in getting set up so that several customer care team members may sign in to and use the same WhatsApp Business account from numerous devices at the same time.
The multi-agent team inbox is by far the most valuable and popular tool we provide. This is a shared chat place where your customer service representatives can access, view, and answer customer inquiries all at once.
That isn’t everything. They can also speak amongst themselves, collaborate, and organize themselves better by assigning tickets and saving specific chats to favorites for easier access.
Other features include:
- Customize chats and contacts with parameters.
- Chats can be searched for and filtered.
- Create rapid responses, and so on.
Check out our guide on how to utilize MsgClub to access your WhatsApp Business account on various devices for more information.
MsgClub WhatsApp Business Mobile App with Multiple Users
MsgClub has also created a WhatsApp Business mobile app, which allows many users to use the same WhatsApp Business account. This programme, which differs from WhatsApp’s own WhatsApp Business app, was designed by our very own developers with the goal of permitting multiple and simultaneous logins.
Because it also uses the WhatsApp Business API, MsgClub’s WhatsApp Business mobile app allows several team members to access the same account at the same time, regardless of how many agents you have.
When your agents are away from their computers or on the go and need to react to an inquiry quickly and/or cooperate with other customer care agents, the app comes in handy.
Alternatives to WhatsApp Business on Multiple Devices
Rumors have recently circulated that WhatsApp is working on the ability to use the same WhatsApp account on up to four devices at the same time. For the time being, these are just rumors. It remains to be seen whether or not they will be proven correct, and when. As of now, no official comment from WhatsApp has been issued, and the only option to access the same WhatsApp Business account on numerous devices is through the WhatsApp Business API.
If you aren’t ready to make the leap but still want different customer service agents to handle WhatsApp communication with your customers at the same time, the only option is to use different phone numbers to register different WhatsApp Business accounts to be used on different devices. This is due to the fact that only one WhatsApp account/number can be paired with a single mobile device (including dual-SIM phones). Choosing this option would necessitate having numerous WhatsApp numbers as well as multiple phones (barring second space-permitting devices).
The disadvantage is that it will be difficult to manage, and extraordinary organizational abilities will surely be necessary. Because your client interactions will be scattered across various devices, keeping track of each contact and conversation may prove more laborious than efficient. You will also need to promote many WhatsApp Business numbers, which may be confusing for your customers. If you aren’t ready to upgrade to the WhatsApp Business API and believe that this is a viable option for you, go ahead and try it.
However, if you want to test the WhatsApp Business API, you can sign up for a trial with MsgClub or simply contact us at firstname.lastname@example.org and we’ll get you taken care of right away.