-
Interactive Voice Response (IVR) System for Call Centers
The process of making and receiving calls is very straightforward. You pick your choice from a menu when you dial a number, and you are connected to the appropriate individual. A voice response that operates in the background is commonly referred to as an interactive voice response, or IVR for short. press 1 for sales,…
-
Difference between WhatsApp Messenger, WhatsApp Business App, and Business API
Nowadays the connected world makes having efficient communication platforms important. And, WhatsApp distinguishes itself among strong messaging services with its three unique versions: WhatsApp Messenger, WhatsApp Business App, and WhatsApp Business API. WhatsApp has become more widely used for both personal and professional reasons. WhatsApp is currently utilized frequently by bankers, traders, asset managers, financial…
-
What is interactive voice response (IVR)? A complete guide
Interactive Voice Response (IVR) is a technology that allows computer systems to interact with humans through the use of voice and DTMF (Dual-Tone Multi-Frequency) tone input via a keypad. It enables automated handling of incoming calls, guiding callers through a series of pre-recorded voice prompts or menu options to route their calls to the appropriate…