After completing a Voice SMS campaign, you can check the delivery report to see which customers have responded. This allows you to easily follow up and connect with interested customers.
In this blog, you will learn how to check the Voice Service delivery report.
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Process Video
Step by Step Guide
Step 1: Sign in to MsgClub using your Username and Password.
Step 2: You’ll receive an OTP on your registered mobile number. Enter the OTP and click Verify.
Step 3: From the Dashboard, select Voice Service.
Step 4: In the left-hand panel, click on Delivery Report options.
Step 5: Once you click, the delivery report section will open and you will see the following five key columns:
- Description – Displays key details such as:
- Request ID
- Caller ID (used for sending voice calls)
- File Name
- Voice File Duration
- Sent – Shows the date and time when the campaign was sent.
- Route – Displays:
- The route used to send the voice call
- Whether the campaign was sent via panel or API
- File format information of the voice file
- SMS Status – Provides details like:
- Total number of calls sent in the campaign
- Balance deducted
- Total credit used
- Action – Allows you to:
- Download the campaign report
- Add numbers used in the campaign to a phonebook group
Step 6: To view more detailed information for a specific campaign, Click on the Request ID of that campaign and a new section will open showing campaign status and insights.
Detailed Report by Graph
- This section shows a graphical view of call statuses:
- Answered / Not Answered
- You can also download the data using the Action button
Detailed Report by Table
If you prefer a more detailed breakdown the click the dropdown in the graph section and Select “Detail by Table” to view number-wise report
Table Columns:
| Field | Description |
| S.No. | Serial number |
| Receiver | The mobile number that received the call |
| Status | Call status – Answered / Not Answered |
| Submit Time | When the campaign was launched |
| Answered Time | When the receiver answered the call |
| Duration | How long the receiver listened |
| DTMF | Any keypad input (e.g. 1, 2, 3) pressed during call |
| CLI | Caller ID used to send the call |
FAQs
Q. What is a Delivery Report in Voice Service?
Ans: A Delivery Report in Voice Service is a detailed summary that shows the status of your sent voice messages, including whether they were successfully delivered, failed, or pending. It helps you track the effectiveness of your campaign. as well as shows customer response.
Q. Can I see whether my Voice SMS was sent successfully?
Ans: Yes, you can check the delivery report to confirm if your Voice SMS was sent and delivered successfully to the intended recipients.
Q. Can I view customer responses to my Voice SMS campaign?
Ans: Yes, if your Voice SMS campaign includes interactive prompts (such as asking customers to press a button), you can view and analyse customer responses through the delivery report.