Privacy policy

Who we are

MsgClub is a product of The Basics Digital Solutions Private Limited ("MsgClub", "we", "us" or "our"). This policy applies to the MsgClub website, web panel, mobile application, APIs and add-ons (together, the "Application" or the "Services"), including every channel offered through them, such as SMS, WhatsApp, RCS, voice broadcast, IVR, missed call and AI Voice. It applies only to services operated by MsgClub and not to any other company.

The Basics Digital Solutions Private Limited is the data controller (the "Owner") for personal data processed through the Application. You can reach us at support@msgclub.net or at our office: Plot No. 4, Sinhasa IT Park, Indore, Madhya Pradesh, India.

By accepting this privacy policy or using the Services, you consent to the collection, use, sharing and processing of information as described here. You may opt out at any time to prevent further use of the information you have shared through the Services.

What information do we collect?

The personal data the Application may collect includes:

• cookies;
• browsing and usage data;
• first name;
• phone number;
• country; and
• email address.

Other types of personal data may be described in other sections of this policy or in an explanation shown at the moment the data is collected. You may enter personal data yourself, or it may be collected automatically when you use the Application.

The personal data we hold may relate to you and to third parties whose data you provide. You are responsible for any third-party personal data you publish or share through the Application, and you confirm that you have the right to share or communicate it. This relieves the Owner of all responsibility towards those third parties.

Your contact lists and message content

Internet user privacy is very important to us, and our goal is to keep the trust of our users, resellers, their clients and visitors to our websites. In particular:

• The information you add to your account is private to you. We do not provide it to others. Only you, or the reseller account under which your account was created, can share or modify it.
• The contact details (phone book) you upload and the content of your messages belong exclusively to you. We will not disclose them to any third party without your written permission.
• Any recipient of a message has the right to know the identity of its sender. We will disclose the sender's identity to the recipient promptly on request.

"User contact information" means only the information you supply when you register. It does not include other information such as your phone book content or message history. By using the website, you agree that we may use your user contact information to communicate with you from time to time. You can tell us if you do not wish to receive such communications.

How do we use your information?

We collect data about users and data subjects for analytics and for contacting you. More broadly, we may use the information collected to provide, maintain, improve, analyse and personalise the Services for our users, partners and third-party providers, and otherwise to improve our Services, business and operations.

Analytics

Analytics services let us monitor and analyse web traffic and may be used to keep track of user behaviour. We use Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google uses the data collected to track and examine use of the Application, to prepare reports on its activities and to share them with other Google services. Google may use the data collected to contextualise and personalise ads in its own advertising network.

Personal data collected: browsing and usage data and cookies. Place of processing: United States. See Google's privacy policy.

Contacting you

When you fill in a contact form with your data, you authorise us to use those details to reply to requests for information, quotes or any other request indicated in the form's heading. Personal data collected: country, email address, first name, phone number and other data you choose to provide.

Statistics

We use aggregated or anonymised personal information for statistical and analytical purposes.

Legal protection

We may use your personal data for legal purposes, in court or in the stages leading to possible legal action, arising from improper use of the Application or related services.

Maintenance and system logs

We may use your personal data in the ways and for the purposes required to maintain the Application. For operation and maintenance, the Application and any third-party services it uses may collect system logs, which are files that record interactions, including navigation. These logs may contain personal data such as IP addresses.

Cookies

Unless stated otherwise, any use of cookies by the Application, or by the owners of third-party services used by the Application, serves to identify you and remember your preferences, for the sole purpose of providing the service you have requested.

If you choose not to provide certain personal data, in particular navigation data, by disabling the Application's cookies, you may not be able to browse the Application or we may not be able to provide our services.

Mobile application permissions

The MsgClub mobile application may ask for your approval at runtime before using permissions needed for specific actions, such as:

• showing a pop-up caller ID, which displays contact information that may or may not be stored in our database or a third-party database;
• working with the MsgClub Google Chrome extension to make direct cellular phone calls and send SMS to other MsgClub Application users.

You may also grant other permissions as you use the Services. For example, you may allow the Application to record phone calls by capturing audio from your device's microphone, save the audio and play it back.

Google user data (Google Sheets add-on)

The MsgClub Google Sheets add-on accesses Google user data strictly to provide its core functionality: letting you send bulk and automated communications by SMS, WhatsApp, RCS and voice calls, and trigger instant alerts based on data inserted or updated in Google Sheets.

The data accessed may include:

• Google Sheets content that you select;
• phone numbers or message parameters that you enter; and
• sheet metadata required for automation triggers.

We do not access any Google user data beyond what is necessary to perform the actions you initiate.

Storage and retention

We do not permanently store Google Sheets data. Data is processed temporarily to run your messaging or alert workflows and is kept only as long as necessary to deliver the requested service or to meet legal and operational requirements.

Sharing

We do not sell, rent or share Google user data with third parties for advertising or marketing. Google user data may be shared only with authorised messaging service providers, strictly for message delivery and only as required to provide the service.

Security

We apply appropriate technical and organisational security measures to protect Google user data against unauthorised access, alteration or disclosure.

Compliance with Google policies

Our use of Google user data complies with the Google API Services User Data Policy, including its Limited Use requirements. Google user data is used only to provide or improve user-facing features and is never used for profiling, advertising or unrelated purposes.

How and where is your data processed?

We process data lawfully and properly, and take appropriate security measures to prevent unauthorised access, disclosure, modification or destruction. Processing is carried out using computers and other IT tools, following organisational procedures strictly related to the purposes described in this policy.

In some cases, people other than the Owner may have access to the data, such as third-party technical service providers, mail carriers, hosting providers, IT companies and communications agencies.

Data is processed at the Owner's offices, unless this policy states otherwise.

When do we share or disclose information?

We may disclose personal information if we believe it is necessary to:

• comply with the law or with legal process served on us;
• protect and defend our rights and enforce our agreements; or
• protect the security and safety of users, members of the public or other matters of public importance, provided the disclosure is lawful.

How long do we keep your data?

We keep data for as long as needed to provide the service you have requested. You can always ask us to suspend or remove it.

What are your rights?

The people to whom the data relates have the right, at any time, to find out whether their data has been stored and to contact the data controller to learn its contents and origin. They may verify its accuracy or ask for it to be supplemented, cancelled, updated or corrected, converted into anonymous form, or blocked if it is held in breach of the law. They may also object to its processing for any legitimate reason.

Send your requests to support@msgclub.net. You can also ask us at any time for more information about how we process personal data.

Other information

Some pages of the website may show specific information about particular services or about how data you provide is processed.

Changes to this policy

Our terms are aligned with, and may be changed to reflect, laws and guidelines issued by government bodies. We may change this privacy policy at any time by giving notice to users on this page, while ensuring equivalent protection of personal information in all cases. Please check this page regularly and refer to the "last updated" date at the top.

Definitions

Personal data

Any information about a natural person, legal person, institution or association that identifies them, or can identify them even indirectly, by reference to other information, including a personal identification number.

Browsing and usage data

Information collected automatically from the website. This includes the IP addresses or domain names of the computers used to connect to the site; requested URI (Uniform Resource Identifier) addresses; the time of the request; the method used to submit the request to the server; the size of the file received in response; the numerical code indicating the status of the server's response (successful, error and so on); the country of origin; the features of the browser and operating system used; time details of each visit (for example, time spent on each page); the path followed within the site, especially the sequence of pages visited; and other parameters about the visitor's operating system and IT environment.

User

The individual using the Application's services or products.

Data subject

The legal or natural person to whom the personal data refers.

Data processor

The natural person, legal person, public administration or any other organisation or association appointed by the data controller to process personal data.

Data controller

The natural person, legal person, public administration or any other body, association or organisation with the right, alone or jointly with another data controller, to decide the purposes and methods of processing personal data and the means used, including the security measures for the operation and use of this website. For MsgClub, the data controller is The Basics Digital Solutions Private Limited.

Contact us

For questions about this policy or your data, contact:

See also our terms of service and refund policy, or contact the team.