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E-commerce · Outbound calls

AI COD confirmation calls that stop fake orders before dispatch

Confirm every cash-on-delivery order by phone within minutes, fix address issues, and ship only to buyers who really want the parcel.

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COD order confirmationCOD order confirmation · AI voice agentHinglish
Hi Riya ji, main aapke fashion store se automated call kar rahi hoon. Aapne ₹1,299 ka kurta set COD pe order kiya hai, kya main ise confirm kar doon?
Haan, confirm hai. Bas delivery Saturday ko chahiye.
Done, Saturday delivery ka note daal diya. Address Flat 302, Shanti Apartments, Vijay Nagar, Indore hi rahega na?
Thank you! Order details call ke baad WhatsApp pe aa jayenge.
Order confirmed · Saturday delivery requested · WhatsApp summary sent after the call

What is an AI COD confirmation call?

An AI COD confirmation call is an automated phone call to a buyer who chose cash on delivery. It reads out the order and amount, asks the buyer to confirm, cancel or change it, and checks the delivery address and preferred day. Confirmed orders go to dispatch, and the result reaches your store by webhook.

Updated

Why is this hard to do by hand?

Fake and impulse COD ordersSome buyers place COD orders on a whim or by mistake. You pay forward shipping and return shipping when they refuse the parcel.
Manual calling does not scaleA sale day can bring 4,000 COD orders. Your team cannot call each one before the courier pickup cut-off.
Wrong addresses and numbersMissing landmarks, wrong pin codes and switched-off numbers cause failed deliveries that a short call could have fixed.

How does an AI COD order confirmation call work?

  1. New COD order is placedYour store or order system sends the order to the MsgClub API, or you upload a sheet of pending COD orders.
  2. AI calls the buyerThe agent calls in the language you set, reads out product and amount, and asks the buyer to confirm, cancel or change.
  3. Address and day checkedIt confirms the address, landmark and a preferred delivery day, and records any change the buyer asks for.
  4. Result goes to your systemThe webhook sends confirmed, cancelled or changed status back, so your team or system can release, hold or cancel the order.
  5. Order details on WhatsAppRight after the call, MsgClub can send an order summary or prepaid-payment link on WhatsApp or SMS.

Which versions can you run?

Standard confirm or cancelThe AI confirms product, size and amount. Cancellations go back to your system before the order is packed.
COD to prepaid nudgeIf you run a prepaid offer, the AI mentions it and sends the payment link on WhatsApp right after the call for buyers who agree.
High-value or repeat-RTO buyersYour system sends only risky orders for a call, such as high cart value or past refusals, and the AI asks an extra confirmation question.

What the results look like

Dashboard showing confirmed, changed and cancelled COD orders with recordings
Illustration of the dashboard with sample data.

What do you get after every call?

Each result appears in your dashboard and is sent to your system by webhook.

  • Order ID
  • Buyer
  • Amount
  • Outcome
  • Address change
  • Preferred day
  • Recording

Who uses it?

D2C and e-commerce brandsRetail storesRestaurants and cloud kitchensPharmacies and chemists
See all industries

What do the numbers say?

45.6%
of Indian e-commerce orders were cash on delivery in 2023-24, according to a Shopflo report.YourStory, citing Shopflo (2024)
39.2% to 21%
D2C return-to-origin peaked at 39.2% in November 2025. Brands that changed their operations brought it down to 21% by March 2026.Unicommerce India D2C Report (2026)

COD order confirmation: common questions

How soon after the order does the call go out?

The call starts when your system sends the order to the MsgClub API, so you control the timing. Many brands call within minutes of the order, while the buyer still remembers it.

Does it work with my online store?

Yes, through the MsgClub REST API. Any store or order system that can send an API request when a COD order is placed can start the call, and the result comes back to it by webhook. You can also upload a sheet of pending orders.

Can the AI update the address in our system?

The AI records the corrected address or landmark and sends it in the webhook result. Your system or team then updates the order. You also see it in the dashboard with the recording.

Which languages can COD calls use?

Hindi, English, Hinglish, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Bengali, Odia and Assamese. Set the language per campaign, for example by state or pin code range.

What happens if the buyer does not answer?

The outcome is marked as not answered in the dashboard and webhook. Your system can start another call through the API or hold the order.

Can it convert COD orders to prepaid?

Yes, if you offer it. The AI mentions your prepaid offer, and for buyers who agree, MsgClub sends the payment link on WhatsApp or SMS right after the call.

E-commerce
NDR and RTO reductionCall every buyer after a failed delivery attempt, fix the problem, and get the parcel re-attempted instead of sent back.Learn more
E-commerce
Abandoned cart recoveryCall high-value abandoned carts, find out what stopped the buyer, and send a checkout link on WhatsApp right after the call.Learn more
Support
Customer support and AI receptionistAnswer every call on your business number, solve common questions, log complaints and transfer the rest to the right person.Learn more

Hear a COD order confirmation call on your phone

Pick a use case and language, and our AI calls you. Or call our AI now on +91 79714 42373.

Get a demo callCall +91 79714 42373