Patient messaging and calls for dental clinics
Remind, follow up and answer every patient call using the channel each patient responds to, from one MsgClub account.
Which messaging channels should a dental clinic use?
Most dental clinics get the best results by sending appointment reminders and X-rays on WhatsApp, using SMS for patients without WhatsApp and for short alerts, handling incoming calls with an IVR that routes to the front desk, and using AI Voice to call patients who miss a sitting. All of these run from one MsgClub account with shared reports.
Updated
Key facts: messaging and calls for dental clinics
- Start with
- WhatsApp Business API (Reminders and reports)
- Channel mix
- WhatsApp Business API, Bulk SMS, IVR, AI Voice, Missed call service, RCS messaging
- AI calling
- AI calling agent for dental clinics
- One account
- Shared contacts, delivery reports and webhooks across every channel
- Integration
- REST API and webhooks into any CRM or app that can call an API. API and webhooks
- Pricing model
- Prepaid credits quoted by volume, GST extra; WhatsApp at Meta's rate by category plus a platform fee. How pricing works
Which channels work best for dental clinics?
How do the channels work together for dental clinics?
- BookingMissed call or WhatsAppThe patient gives a missed call from a poster or messages the clinic, and gets a booking link.
- Day beforeWhatsApp reminderA reminder with Confirm and Reschedule buttons, with SMS as backup.
- After the visitX-ray and next sittingThe X-ray and the next sitting date arrive on WhatsApp.
- Missed sittingAI Voice callAn AI agent calls to rebook in Hindi or English.
What does each channel do for dental clinics?
- Chair slot reminder
- Next sitting due
- Braces and aligner schedule
- Appointment reminders with buttons
- Next sitting and aligner reminders
- Treatment plans and X-rays
- Aligner tray change
- Treatment estimate card
- Sitting reminder
- Dental pain priority option
- Ongoing treatment line
- Branch selection
- Next sitting due
- Braces and aligner review
- Six-month cleaning recall
- Aligner and braces enquiries
- School check-up follow-up
- Six-month cleaning recall
Step-by-step guides for dental clinics
Use-case guides with templates, set-up steps and metrics that fit this industry.
Questions about messaging for dental clinics
Is WhatsApp or SMS better for dental appointment reminders?
WhatsApp usually works better because patients can confirm or reschedule with one tap and you can attach the address and X-rays. SMS is still useful as a backup for patients who do not use WhatsApp, and for very short alerts.
Can a dental clinic use one number for calls and WhatsApp?
Often yes. Many clinics keep their landline or mobile for calls through an IVR and register a separate number for the WhatsApp Business API, or migrate an existing number to the API. Our team can advise on the best setup for your clinic.
What does a small dental clinic need to start?
A MsgClub account, a few approved WhatsApp templates or DLT-registered SMS templates, and a list or software that holds appointments. Most single-chair clinics start with reminders only and add IVR or AI calling later.
Can these channels connect to our practice management software?
Yes. Every MsgClub channel has an API to send messages or start calls and webhooks that post results back, so any practice software that can call an API or receive a webhook can be connected.
Is it legal to send patients reminders and offers?
Reminders about a patient's own appointments are service messages and are generally allowed with their consent. Offers such as check-up discounts are promotional and need opt-in consent; promotional SMS also follows TRAI's DND rules and time window.
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