Refund policy

Purchases are final

All purchases of credits are final under our no-refund policy. Your account balance is non-refundable and earns no interest.

The one exception is where MsgClub stops you from using the Services. In that case, MsgClub may refund any amount remaining in your account.

Undelivered messages

Because we cannot guarantee delivery of every message to its recipient, we do not refund credits for undelivered messages. Final delivery depends on the recipient's phone and mobile network, which are outside our control.

We debit sent messages according to our transmission logs. These logs are treated as correct and valid even if you dispute the accounting records, unless our own investigation finds evidence of a technical problem or error.

Credit validity

All credits must be used within the validity period, counted from the date of purchase. Credits are not carried forward unless a separate contract says otherwise.

Cancelling your account

You may deactivate your account at any time by sending a cancellation request to the MsgClub accounts and billing department by email or phone. A request is valid only once you receive confirmation from our accounts or billing department; that confirmation email or reference number is your proof of cancellation.

If you end the Agreement, you remain bound by it for the period in which you used the Services, and you will lose access to any credits left in your account.

Price changes

Our prices may change with amendments to government, TRAI or telecom operator rules and regulations. See how each channel is billed on the pricing page.

Questions about billing?

See also our privacy policy, or contact the team.