31 industries · 7 channels
Business messaging and calls by industry
Find the right mix of SMS, WhatsApp, RCS, IVR, voice and AI calling for your industry, with use cases, sample messages and templates.
Which messaging channels suit which industries?
MsgClub serves businesses across 31 industries in India, from clinics, hospitals and pharmacies to lenders, insurers, retailers, D2C brands, schools, real estate firms and public services. Each industry page compares SMS, WhatsApp, RCS, IVR, voice broadcast, missed call and AI Voice, and says which to start with.
Updated
Which channel does which job?
Most businesses combine two or three channels. Start with the job you need done, then read the guide for your industry.
| Channel | Best for | Industry guides |
|---|---|---|
| Bulk SMS | One-way alerts, OTPs and reminders to every phone | SMS by industry |
| WhatsApp Business API | Two-way chat, documents, payments and support | WhatsApp by industry |
| RCS messaging | Branded rich cards, carousels and tap buttons on Android | RCS by industry |
| IVR | Answering and routing inbound calls | IVR by industry |
| Voice broadcast | Recorded reminder and alert calls to large lists | Voice broadcast by industry |
| Missed call service | Lead capture and opt-ins from ads and print | Missed call by industry |
| AI Voice | Two-way AI calls that talk, qualify and log outcomes | AI calling by industry |
Choose your industry
Healthcare 6
Medical practices and clinicsFill the OPD calendar, cut no-shows and answer patient calls even when the front desk is busy, with each channel doing the job it suits.See how
Dental clinicsRemind, follow up and answer every patient call using the channel each patient responds to, from one MsgClub account.See how
Orthopaedic clinicsBring post-surgery patients back for every review, answer OPD calls while the surgeon is in OT and send X-rays and exercise videos where patients will see them.See how
Physiotherapy clinicsKeep patients coming until the course is finished, remind them before every session and renew packages without therapists leaving the table to take calls.See how
Pharmacies and chemistsTake repeat orders on WhatsApp, remind regular customers before their medicines run out and confirm deliveries without tying up the pharmacist at the counter.See how
Hospitals and diagnostic labsDeliver reports faster, keep the appointment line moving and remind patients about follow-ups, tests and home sample collection.See how
Lending & subscriptions 5
Banks, NBFCs and lendersSend OTPs and EMI alerts, follow up on bounces politely and answer borrower calls, with a clean record of every contact.See how
Insurance companies and agentsRemind policyholders before premiums and renewals fall due, keep claims moving and qualify new leads, using the channel each customer actually answers.See how
Broadband, ISP and DTH providersGet recharges in before packs expire, keep subscribers informed during outages and shorten the helpline queue, using SMS, WhatsApp, IVR and voice from one account.See how
SaaS and subscription businessesDeliver login OTPs reliably, nudge trial users at the right moment and recover failed renewals before an account quietly churns.See how
Gyms and fitness studiosRenew memberships before they lapse, turn trial visitors into members and bring back people who stopped coming, without the front desk making every call.See how
Retail & hospitality 6
Retail storesTurn walk-in shoppers into regulars with e-bills, festive invites and ready-for-pickup alerts, on the channels each shopper actually opens.See how
D2C and e-commerce brandsConfirm COD orders, cut RTO, recover carts and answer where-is-my-order questions across WhatsApp, SMS, RCS and voice.See how
Restaurants and cloud kitchensTake direct orders and table bookings without the phone ringing out during service, and bring regulars back with offers they agreed to receive.See how
Hotels and homestaysAnswer room enquiries, confirm arrivals and pick-ups, collect balances and stay in touch with guests during and after their stay.See how
Logistics and courier companiesTell consignees when a parcel is coming, collect delivery OTPs, connect riders and customers without sharing numbers and cut failed deliveries.See how
Travel agencies and tour operatorsSend itineraries, tickets and vouchers where travellers will find them, keep tour groups informed and follow up on balance payments before departure.See how
Education & hiring 2
Recruiters and staffing firmsScreen hundreds of applicants without a call centre, confirm interviews so panels are not left waiting and make sure selected candidates actually join.See how
Schools, colleges and coaching institutesTell parents about absences, fees and holidays quickly, follow up on admission enquiries and handle the office phone during admission season.See how
Property 2
Real estate agents and brokersCall every portal lead before a rival broker does, send brochures buyers can forward to family and get serious buyers to the site visit.See how
Property management and housing societiesSend maintenance bills that get paid, reach every flat about water cuts and AGMs, and log complaints instead of losing them in a manager's phone.See how
Auto & home services 3
Home services and tradespeopleTake bookings, tell customers who is coming and when, keep technician numbers private and renew AMCs before they expire.See how
Auto service centres and garagesBring vehicles back on time for service, get estimate approvals without phone tag and tell owners the moment the car is ready, from one MsgClub account.See how
Car and two-wheeler dealershipsCall every new enquiry quickly, send brochures and quotes on chat, confirm delivery dates and bring buyers back for their first service.See how
Legal & finance 3
Law firms and advocatesKeep clients informed about hearings, documents and fees, and stop the chamber phone from taking over the clerk's day.See how
CA firms and tax consultantsCollect documents before each GST, TDS and ITR deadline, follow up on fees and keep the office phone manageable during filing season.See how
Notaries and documentation servicesSend document checklists before the visit, share drafts for checking, tell customers when papers are ready and stop answering the same questions at the counter.See how
Business & public sector 4
Small and medium businessesStart with the one or two channels your customers already use, then add calls, IVR and automation as orders and enquiries grow.See how
Freelancers and self-employed professionalsAnswer enquiries while you are busy working, send quotes and invoices clients actually read, and follow up on payments without awkward calls.See how
Government departments and public servicesReach citizens on the phone they already have, in their own language, for bills, scheme awareness, appointments and helpline calls.See how
FMCG distributors and dealer networksTake repeat orders from retailers, chase outstanding payments and announce schemes across your dealer network without a phone call for each one.See how
Start sending in minutes
Create a free account to test the panel and API, or talk to our team about volumes, DLT setup and CRM integration.