31 industry guides
Bulk SMS by industry
SMS still reaches every phone in India, including feature phones and phones with no data. These guides show what each industry should send, and in which DLT category.
Which industries use bulk SMS?
Bulk SMS fits industries that must reach every mobile number with short, time-bound messages: OTPs, appointment and EMI reminders, delivery updates, fee alerts and results. In India each business SMS needs a DLT-registered entity, header and content template, and promotional SMS can go only between 10 am and 9 pm to non-DND numbers.
Updated
Where does bulk SMS fit best?
An honest read of where bulk SMS earns its place and where another channel does the job better.
Strongest fitAlerts people act on within minutes, sent to every phone type.
Good fit with WhatsApp alongsideReminders by SMS; documents, bills and replies on WhatsApp.
Use sparinglyLow volumes and advisory work, where a personal call or chat does more.
Find your industry
Healthcare 6
Medical practices and clinicsConfirm each appointment with a token number, warn patients when the doctor is running late and bring them back for the follow-up visit on the right day.See how
Dental clinicsFill every chair slot, keep root canal and braces patients coming back for each sitting, and recall patients for cleaning when six months pass.See how
Orthopaedic clinicsSend OPD tokens, fasting instructions before surgery, suture-removal and plaster-check reminders, and follow-up X-ray dates to every patient's phone.See how
Physiotherapy clinicsKeep patients coming for all their sessions with daily slot reminders, package balance updates and home-visit therapist details by SMS.See how
Pharmacies and chemistsRemind regular customers before their monthly medicines run out, tell them when a special order has arrived and confirm home deliveries, straight from your billing software.See how
Hospitals and diagnostic labsSend OPD tokens, tell patients the moment a report is ready, confirm home sample collection and keep families informed during admission.See how
Lending & subscriptions 5
Banks, NBFCs and lendersSend disbursal confirmations, EMI due notices, NACH bounce alerts and closure updates from a registered header, worded the way RBI's fair practices code expects.See how
Insurance companies and agentsRemind policyholders before the premium is due, confirm every receipt and policy, and keep claimants updated at each step from intimation to settlement.See how
Broadband, ISP and DTH providersWarn subscribers before the plan expires, confirm every recharge, tell an area about an outage before the complaints pour in, and close tickets with a code.See how
SaaS and subscription businessesRecover failed renewals, warn admins before a plan lapses and reach users during an outage, when email alone is too slow or unread.See how
Gyms and fitness studiosRemind members before the membership lapses, confirm every class and PT session, and win back the ones who stopped coming after the January rush.See how
Retail & hospitality 6
Retail storesSend e-bills at the counter, tell customers when alterations or repairs are ready, and fill the store during sales with SMS campaigns to your own customer list.See how
D2C and e-commerce brandsVerify buyers at checkout, confirm cash-on-delivery orders before they ship, keep every parcel's status visible and cut return-to-origin losses.See how
Restaurants and cloud kitchensConfirm table bookings, update direct orders and bring regulars back with offers, using the numbers you collect at billing and on your own ordering site.See how
Hotels and homestaysConfirm direct bookings, send directions and check-in details before arrival, log guests on to Wi-Fi with a code and bring them back for the next long weekend.See how
Logistics and courier companiesTell consignees when a parcel is booked, out for delivery or held at the hub, and capture delivery OTPs, from your own registered header.See how
Travel agencies and tour operatorsConfirm bookings, chase pending passport copies, share pickup and driver details and remind travellers of balance payments, even when they are roaming or off data.See how
Education & hiring 2
Recruiters and staffing firmsSchedule interviews, fill walk-in drives and get candidates to turn up on joining day, with SMS that reach every candidate's phone from a header they can trust.See how
Schools, colleges and coaching institutesTell parents by 9 am that a child is absent, send fee and exam notices that every family reads, and announce a rain holiday before the buses leave.See how
Property 2
Real estate agents and brokersConfirm site visits, announce launches within TRAI's rules and keep booked buyers informed on demand letters and possession, from a registered header.See how
Property management and housing societiesTell every flat about a water shutdown, the AGM or maintenance dues in one send, and keep tenants and owners updated on rent and repair tickets.See how
Auto & home services 3
Home services and tradespeopleConfirm the slot, tell customers who is coming and when, verify the visit with a code and remind them when the next AC or RO service is due.See how
Auto service centres and garagesTell owners when the car is in, what the estimate is, when it is ready and when the next service falls due, without the service advisor dialling every number.See how
Car and two-wheeler dealershipsKeep buyers informed from test drive to delivery day, confirm every booking amount, and bring them back to your workshop for the free services.See how
Legal & finance 3
Law firms and advocatesTell clients the next hearing date the day it is fixed, remind them before they must appear, and ask for papers in time, without broadcasting case details.See how
CA firms and tax consultantsRemind every client of GST, TDS and advance tax dates, chase missing documents before the deadline week and confirm each return the day it is filed.See how
Notaries and documentation servicesSend the document checklist before the visit, confirm the execution slot and tell clients when their attested papers are ready to collect.See how
Business & public sector 4
Small and medium businessesSend invoices and payment reminders from Tally or BUSY, update customers on orders and reach staff, without hiring a developer or changing your software.See how
Freelancers and self-employed professionalsConfirm bookings, chase unpaid invoices politely and remind clients of sessions, without sharing your personal WhatsApp or sending each text by hand.See how
Government departments and public servicesGive every citizen a reference number on application, tell them when the certificate is ready, and send dues, grievance and camp notices in their language.See how
FMCG distributors and dealer networksConfirm every retailer order and dispatch, send invoice and ledger balances from your accounting software, and keep salesmen and dealers on the same page.See how
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