31 industry guides
IVR by industry
An IVR decides what happens when customers call you. See the menu, routing and after-hours set-up that suits your industry, with prompt scripts.
Which industries use IVR?
IVR suits industries that receive many inbound calls: hospitals, lenders, insurers, broadband providers, couriers and service businesses. A toll-free or virtual number answers with a recorded or text-to-speech menu, routes callers by keypress, business hours or sticky agent, records calls and sends ivr.input and call.completed webhooks to the CRM, with no hardware.
Updated
Where does IVR fit best?
An honest read of where IVR earns its place and where another channel does the job better.
Strongest fitHigh inbound call volume across several teams or branches.
Good fit for lead linesTrack which ad drove the call and route it to the right salesperson.
Keep it simpleA one-level menu and call forwarding are usually enough.
Find your industry
Healthcare 6
Medical practices and clinicsAnswer patient calls while the doctor is seeing patients, keep the doctor's personal mobile private, and stop losing appointment calls after the clinic shuts.See how
Dental clinicsYour front desk is assisting at the chair when the phone rings. Let the IVR answer, sort the call and ensure nobody with a toothache books elsewhere.See how
Orthopaedic clinicsPut injured callers through to a doctor's desk fast, keep OPD booking calls on their own line and give post-surgery patients a direct route back to their care team.See how
Physiotherapy clinicsTherapists cannot answer the phone mid-session. A short menu sends new patients, session changes and home visit requests where they belong and keeps a voicemail for the rest.See how
Pharmacies and chemistsSend refill and home delivery calls to the right store, put prescribers and wholesale callers through to the pharmacist, and stop order calls ringing out at the counter.See how
Hospitals and diagnostic labsAnnounce the emergency line before anything else, send OPD, report and billing calls to the right desk, and log every patient call against the UHID.See how
Lending & subscriptions 5
Banks, NBFCs and lendersSeparate EMI queries, foreclosure requests and grievances on one helpline, record every conversation and give borrowers a documented route to your grievance officer.See how
Insurance companies and agentsTake claim intimations at 2 am, send renewal and policy service calls to the right desk, and keep a recording of what was said when a policy was sold.See how
Broadband, ISP and DTH providersWhen a fibre cut takes down a whole area, hundreds of subscribers call at once. Tell them before they reach an agent, and keep sales lines free for new connections.See how
SaaS and subscription businessesIndian SMB customers still pick up the phone. Route demo requests, login and billing problems to the right team and open the customer's account before the agent says hello.See how
Gyms and fitness studiosThe front desk is busy with check-ins at 6 am and 7 pm, exactly when people call. Send membership enquiries to sales and member requests to the right desk.See how
Retail & hospitality 6
Retail storesGive shoppers one number for every branch, separate stock enquiries from installation and warranty calls, and see which store is missing calls.See how
D2C and e-commerce brandsMost calls ask where an order is or how to return it. Route those apart from buyers asking about sizes and stock, and log each one on the order.See how
Restaurants and cloud kitchensStop the kitchen phone ringing through dinner service. Send reservations, delivery orders and party bookings to the right person or outlet, and follow up every missed call.See how
Hotels and homestaysRoom bookings, wedding enquiries, OTA booking confirmations and directions all call the same number. Send revenue calls to sales and the rest to the front desk.See how
Logistics and courier companiesSort shipment queries from pickup requests and seller escalations, let riders and consignees talk through masked numbers, and log every call against the AWB.See how
Travel agencies and tour operatorsSend holiday enquiries to sales by destination, give travellers already on a trip a line that is answered at any hour, and see which campaign brought each call.See how
Education & hiring 2
Recruiters and staffing firmsStop candidate calls swamping recruiters' mobiles, give clients and contract staff their own routes, and log every applicant call in your ATS.See how
Schools, colleges and coaching institutesAdmission season brings hundreds of enquiries a day. Route JEE, NEET and foundation enquiries to the right counsellor, and keep fee and transport calls off the admissions line.See how
Property 2
Real estate agents and brokersKnow which project, portal or hoarding every buyer call came from, keep buyer numbers inside your company even when sales staff leave, and log each lead in your CRM.See how
Property management and housing societiesOne helpdesk number for residents and tenants that sends plumbing, lift and security calls to the right team, day or night, and logs each complaint against the flat.See how
Auto & home services 3
Home services and tradespeopleAC repair, plumbing, electrical, pest control and cleaning calls routed to the right dispatcher, with technicians calling customers through masked numbers.See how
Auto service centres and garagesService advisors are on the shop floor with a torch, not at the phone. Let the IVR sort bookings, vehicle status and breakdowns, and record every estimate approval.See how
Car and two-wheeler dealershipsShowroom enquiries, test drives, service bookings, loan and insurance calls all hit one dealership number. Route each to its team and know which ad brought every lead.See how
Legal & finance 3
Law firms and advocatesAdvocates are in court from 10:30 to 4:30. Let an IVR take calls by matter, route urgent ones to the junior on duty and keep personal mobiles private.See how
CA firms and tax consultantsDuring ITR and GST deadlines every client calls the partner's mobile. Route GST, income tax, audit and payroll calls to the article or manager who handles them.See how
Notaries and documentation servicesA small, clear phone menu so callers asking about affidavits, rent agreements or attestation reach the right person, and nobody's call goes unanswered while you are with a client.See how
Business & public sector 4
Small and medium businessesA cloud IVR that rings the mobiles your team already carries, sends each caller to sales, accounts or service, and tells you how many calls you are missing.See how
Freelancers and self-employed professionalsKeep your personal mobile private, sound like a firm on the first call, and decide which calls reach you during client work, at dinner or on holiday.See how
Government departments and public servicesCitizens call about scheme eligibility, application status and grievances in their own language. Route them by district and topic, and log every call for review.See how
FMCG distributors and dealer networksRetailers call to place orders, check schemes and ask about their ledger. Route each call to the right salesman or accounts clerk and log it against the party code.See how
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