8 use-case guides
RCS messaging use cases
Each guide shows the card or carousel layout, the buttons to add, the SMS fallback and what to measure.
What are the main RCS messaging use cases?
The main RCS use cases are promotional campaigns and product launches as rich cards and carousels, order, payment and appointment updates with tap buttons, lead capture through suggested replies, and verification messages. Every campaign needs a plan for phones without RCS, usually a DLT-approved SMS fallback.
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Choose a use case
Promotional campaignsTurn an offer into a swipeable set of products with Buy now buttons, and see who opened it and what they tapped.See how
Order updatesConfirm the order, show what was shipped and let the customer track or change delivery in a tap, without opening an app.See how
Payment remindersShow the amount, due date and a Pay now button in one card, and know who read the reminder before anyone picks up the phone.See how
Appointment remindersRemind customers of the time and place, show them how to get there and let them confirm or reschedule with one tap.See how
Product launchesBuild a launch in stages: a teaser, a Notify me list, launch-day cards and a pre-order button, all inside the customer's default inbox.See how
Lead generationQualify a new enquiry in three taps, send the brochure as a card and let your CRM rank leads by what they actually opened.See how
OTP and verificationDeliver one-time passwords from your verified brand name, so users can tell a real code from a phishing message, with SMS as the safety net.See how
Feedback and surveysAsk one question at a time with tap replies, catch an unhappy customer within the hour and invite happy ones to leave a review.See how
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