Our Solutions


Our Associations


Advanced Routing

Message Concatenation

Robust API

Message Queuing

Why we

Grow your Business effortlessly and Assist your customers efficiently.

500000 users

Generate potential leads

IVR system will address callers by their names and divert calls to a suitable agent based on their call history, purchase history and location.

Lifetime Validity

Increase consumer loyalty

At the point when your IVR is easy to utilize, clients will never be engaged with any agent who can't resolve their issue.

Instant Activation

Efficient Customer Access

Clients can utilize the IVR frameworks whenever of their comfort as it plays out its assignment 24x7.

Fast Support

Better Customer Service

A fast reaction is possible for the client's queries. This means answering a call on the first ring, thereby reducing customer wait time and cutting call volume.

Secure API Platform

Boost Agent Productivity

Segmenting the services will help the agents to attend more calls and facilitate more clients.

Services

Some of the services from our panel

Transactional SMS

Professional greeting

Greet professionally your customers with a welcome message and create a positive impression.

Promotional SMS

Extension Number

Make call routing error-free by assigning unique extension numbers for each department or agent.

Voice SMS

Call Routing

Automatically diverts your call to the experts without any manual dialing. Which prevents clients from engaging in call queues.

1 Click SMS Delivery

Voicemail

Facilitate callers with a feature of voicemail that can be used when the agents are not available.

Business SMS

Sticky Agent

Connect callers directly to the agent with whom they have spoken before based on their details or assign an agent to address the customer.

Realtime Delivery

call tracking

Track all live activities happening in your call center through live call monitoring. Analyze the whole performance of your call center by using our web panel.

Testimonials

This is what our customers are saying about us!

We are very happy with Msgclub's ability to deliver on time and suggest solutions to make the best use of their products.

Soumyadeep Garg

CEO

With Msgclub's super services, our customer experience has dramatically improved because of the real-time feedback we now get.

Rajiv Barman

MD

With Msgclub's super services, our customer experience has dramatically improved because of the real-time feedback we now get.

Shashank Jain

Technical Head

What is an IVR system?

Interactive Voice Response (IVR) is a robotized communication framework innovation that associates with the guests, accumulates the necessary data and courses the calls to the particular appropriate agents.


What is the importance of IVR in a business?

IVR system is an automated framework which divert the calls to appropriate agents and allow them to attend calls in large volume. Hence, it increases agents productivity.


How does IVR system work?

When, as a client, you make a call to the organization, the IVR programming will react by giving you a pre-recorded welcome and afterward requests that you pick a choice from a set menu. For instance: by squeezing the 'one' on the keypad you will get a given help.


Can I add IVR on my existing number?

Yes, you can add IVR on your existing number.


What is the process to get an IVR solution?

All you have to do is just SIgnup on our website or contact Msgclub. Our executives will happy to help you with everything regarded IVR solutions.