Smart IVR
Facilitate your business with IVR
Grow your Business effortlessly and Assist your customers efficiently.
IVR system will address callers by their names and divert calls to a suitable agent based on their call history, purchase history and location.
At the point when your IVR is easy to utilize, clients will never be engaged with any agent who can't resolve their issue.
Utilizing an IVR makes your whole procedure less mistake inclined, contrasted with depending on a conventional secretary. With the high volume of calls, they will, in general, be a weight to the assistant.
Clients can utilize the IVR frameworks whenever of their comfort as it plays out its assignment 24x7.
A fast reaction is possible for the client's queries. This means answering a call on the first ring, thereby reducing customer wait time and cutting call volume.
Segmenting the services will help the agents to attend more calls and facilitate more clients.
Some of the services from our panel
Greet professionally your customers with a welcome message and create a positive impression.
Make call routing error-free by assigning unique extension numbers for each department or agent.
Automatically diverts your call to the experts without any manual dialing. Which prevents clients from engaging in call queues.
Facilitate callers with a feature of voicemail that can be used when the agents are not available.
Connect callers directly to the agent with whom they have spoken before based on their details or assign an agent to address the customer.
Track all live activities happening in your call center through live call monitoring. Analyze the whole performance of your call center by using our web panel.
This is what our customers are saying about us!
We are very happy with Msgclub's ability to deliver on time and suggest solutions to make the best use of their products.
With Msgclub's super services, our customer experience has dramatically improved because of the real-time feedback we now get.
With Msgclub's super services, our customer experience has dramatically improved because of the real-time feedback we now get.
Interactive Voice Response (IVR) is a robotized communication framework innovation that associates with the guests, accumulates the necessary data and courses the calls to the particular appropriate agents.
IVR system is an automated framework which divert the calls to appropriate agents and allow them to attend calls in large volume. Hence, it increases agents productivity.
When, as a client, you make a call to the organization, the IVR programming will react by giving you a pre-recorded welcome and afterward requests that you pick a choice from a set menu. For instance: by squeezing the 'one' on the keypad you will get a given help.
Yes, you can add IVR on your existing number.
All you have to do is just SIgnup on our website or contact Msgclub. Our executives will happy to help you with everything regarded IVR solutions.
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