Improve Customer Service
Forwarding a call to the correct agent enhances customer service as they can avail faster solutions.
Qualify the caller so they can be directed to the best agent for their inquiry.
Reduce Hold Time
With the help of proper this feature, agents can attend more calls which reduce clients' hold time.
This saves the time of agents so they can indulge in other productive activities.
Prevent the loss of revenue due to abandoned calls or customer dissatisfaction.
Increase in Sales
High call attending value will generate more leads that will increase the sales of your business.