Missed call for logistics and courier companies

Missed call service for logistics and courier companies

Give consignees and small shippers a free way to check a parcel, book a pickup or ask for a redelivery, without waiting on your call centre queue.

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Regional courier networks and franchiseesPart-truckload and parcel carriersLast-mile delivery companiesHyperlocal and intercity logistics startups

Phone showing a missed call to a courier's tracking number and an SMS reply with the shipment's latest hub scan and expected delivery date

How can a courier company use a missed call number?

A courier or logistics company can publish a missed call number on waybills, delivery SMS and franchise counters. When a consignee calls from the mobile on the shipment, the system replies with the latest status and a tracking link; separate numbers let small shippers request a pickup or ask for redelivery, and each call reaches operations by webhook.

Updated 15 Nov 2026

Key facts: Missed call for logistics and courier companies

Channel: Missed call service
Best for: Shipment status by registered mobile; Redelivery request after a failed attempt; Pickup request for small shippers
Responses: Auto-reply SMS, Lead to CRM, Callback, Auto-reply WhatsApp
Who it suits: Regional courier networks and franchisees, Part-truckload and parcel carriers, Last-mile delivery companies, Hyperlocal and intercity logistics startups
Cost to caller: Free: the call disconnects before it is answered
Pricing model: Number rental plus SMS or WhatsApp replies. How pricing works
Integration: REST API and webhooks (call.missed, message.delivered) into your own software. Missed call API

What problems does a missed call service solve for logistics and courier companies?

Where is my parcel calls swamp the hubMost calls to a branch are consignees asking for status, and the person answering has to open the tracking screen for each one.

Waybill numbers are hard to typeConsignees rarely have the AWB number to hand, and many receive parcels on feature phones with no tracking app.

Failed deliveries cost a second tripWhen the consignee is out, the rider marks the attempt failed and nobody knows when to come back.

What can logistics and courier companies do with a missed call number?

Auto-reply SMS

Shipment status by registered mobileYour system finds the open shipment booked against the caller's mobile and replies with the current scan, location and expected delivery date.→ Fewer status calls

Lead to CRM

Redelivery request after a failed attemptThe non-delivery SMS says "give a missed call to ask for redelivery"; the call creates a task for the hub to schedule the next attempt.→ Fewer returns to origin

Lead to CRM

Pickup request for small shippersRegular shippers such as boutique sellers call a pickup number from their registered mobile, and the nearest branch gets a pickup task.→ Pickups booked in seconds

Callback

Franchise enquiry from adsAds seeking franchise partners in new towns carry a separate number; the business development team calls back with the investment and area details.→ Tagged franchise leads

Auto-reply WhatsApp

Tracking link on WhatsAppConsignees who prefer WhatsApp get the status and live tracking link there, sent on an approved utility template.→ Status where people read it

Ready-to-use missed call auto-replies for logistics and courier companies

Copy, edit and use these as a starting point.

Shipment status replyAuto-reply SMS

Shipment {#var#} from {#var#}: {#var#} at {#var#}. Expected delivery {#var#}. Track: {#var#} -{#var#}

Redelivery request receivedAuto-reply SMS

Redelivery requested for shipment {#var#}. Our {#var#} branch will attempt delivery on {#var#}. For changes call {#var#}. -{#var#}

Pickup request confirmedAuto-reply SMS

Pickup request received from {#var#}. Our executive will reach you by {#var#}. Keep packages sealed with address labels. -{#var#}

Auto-replies go out by SMS (DLT template needed) or WhatsApp (approved template needed).

How does a missed call service work for logistics and courier companies?

The number goes on every touchpointPrint it on waybills and counter boards, and add it to booking and non-delivery SMS.
The consignee or shipper callsThe call is rejected after a ring, so it is free, and the caller's mobile is logged.
Your system decides the replyThe call.missed webhook reaches your courier software, which finds the shipment or creates the pickup or redelivery task.
The status or confirmation goes outA DLT-approved SMS, or WhatsApp where available, tells the caller what happens next.

Connect your softwareYour courier or transport management software receives the call.missed webhook, matches the caller's mobile to open consignments and sends the reply through the MsgClub SMS or WhatsApp API. Missed call API · API and webhooks · Pricing

ComplianceReply with shipment details only to the mobile number recorded on that consignment. Status and pickup confirmations are service messages; any offer to the same caller later is promotional and follows DND and time rules. A WhatsApp auto-reply needs the caller's agreement under Meta's policy, so say on the board, sticker or ad that details arrive on WhatsApp.

Which other channels suit logistics and courier companies?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for logistics and courier companiesHow do courier companies use SMS for deliveries?See SMS

WhatsApp for logistics and courier companiesHow do courier companies use WhatsApp for delivery updates?See WhatsApp

RCS for logistics and courier companiesHow do courier companies use RCS messaging?See RCS

IVR for logistics and courier companiesHow do courier and logistics companies use IVR?See IVR

Voice broadcast for logistics and courier companiesHow do courier companies use automated voice calls?See Voice broadcast

Compare every channel for logistics and courier companies

Questions about missed call service for logistics and courier companies

How does missed call tracking work without an AWB number?

Your system uses the caller's mobile number instead. When the consignee calls, the webhook carries their number, and your courier software looks for open shipments booked with that mobile as the consignee or shipper. If there are several, the reply lists the latest two or asks them to use the tracking link.

What if the shipment was booked with a different mobile?

The system will not find it, so send a short reply explaining that tracking works from the number given at booking, with a link to track by AWB. Many couriers also print the missed call number next to the AWB on the waybill, so the sender can share both.

Can consignees reschedule a failed delivery with a missed call?

Yes. Include a separate redelivery number in the non-delivery SMS. A call to it creates a task for the delivering branch, and the reply confirms the next attempt date. Some couriers add a second number for collect from branch, which saves a trip altogether.

Is a missed call number useful for a small courier franchise?

It can be, mainly for pickup requests from regular local shippers and for redelivery. A franchise usually shares the parent network's tracking system, so check whether the webhook can be connected there or whether a simple panel and Android app view is enough.

Which DLT category should a shipment status reply use?

A status or pickup reply sent because the customer asked for it is normally registered as a service implicit template under your header. Keep tracking links as a {#var#} in the template and use a registered short link domain where your operator requires it.

Can we send the tracking link on WhatsApp instead of SMS?

Yes, if you use the WhatsApp Business API with an approved utility template. Under Meta's current pricing utility templates are charged per delivered message, so many couriers send WhatsApp to callers who have it and fall back to SMS for the rest.