Voice Broadcast for Courier and Logistics Firms

Voice broadcast for logistics and courier companies

Call the consignee before the rider leaves the hub, confirm cash-on-delivery orders with one keypress, and rebook failed attempts without a call centre.

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Last-mile delivery companiesRegional courier networksE-commerce fulfilment partnersFurniture and appliance delivery fleetsReverse pickup operators

Voice broadcast card confirming a cash-on-delivery order in Hindi, with the buyer pressing 1 to confirm before dispatch

How do courier companies use automated voice calls?

Courier and logistics companies use automated voice calls to confirm cash-on-delivery orders before dispatch, tell consignees that a delivery is coming today, and rebook failed attempts. The consignee presses 1 to accept, 2 to reschedule or 3 to cancel, and each keypress updates the shipment record before the rider sets out.

Updated 15 Nov 2026

Key facts: Voice broadcast for logistics and courier companies

Channel: Voice broadcast
Best for: COD confirmation before dispatch; Out for delivery today; Failed attempt rebooking
Call types: Keypress survey, Text-to-speech, Reminder call
Who it suits: Last-mile delivery companies, Regional courier networks, E-commerce fulfilment partners, Furniture and appliance delivery fleets, Reverse pickup operators
Rules: TRAI's numbering rules (140-series for promotional calls, 1600-series for service and transactional calls), consent, DND and calling-hour limits
Pricing model: Per pulse of answered call time. How pricing works
Integration: REST API and webhooks (call.completed, ivr.input) into your own software. Voice broadcast API

What problems does voice broadcast solve for logistics and courier companies?

Riders reach locked doorsA failed first attempt means a second trip, a longer route the next day and, on COD orders, a growing chance the parcel goes back to the seller.

SMS links are ignoredTracking links work for app-savvy buyers, but many consignees in smaller towns do not open them and only respond when the phone rings.

Hub staff cannot call everyoneA single hub may have thousands of shipments out for delivery each morning, far more than a few staff can phone before riders leave.

Which voice broadcast calls suit logistics and courier companies?

Keypress survey

COD confirmation before dispatchThe buyer hears the seller's name and the cash amount, then presses 1 to confirm or 2 to cancel before the parcel is loaded.→ Fewer return-to-origin parcels

Text-to-speech

Out for delivery todayA morning call tells the consignee that the parcel arrives today, with the COD amount to keep ready and a key to ask for another day.→ More first-attempt deliveries

Reminder call

Failed attempt rebookingAfter a missed delivery, a call offers press 1 for tomorrow, press 2 for a callback to change the address.→ Faster recovery of NDR shipments

Reminder call

Large item delivery slotBefore a fridge or sofa arrives, the customer confirms that someone will be home and that the lift or stairs are accessible.→ Fewer wasted truck trips

Text-to-speech

Reverse pickup reminderTells the customer when the pickup agent will come and asks them to keep the item packed with its tags.→ Fewer repeat pickup visits

Ready-to-use voice broadcast scripts for logistics and courier companies

Copy, edit and use these as a starting point.

COD order confirmationKeypress survey

Hello, this is a delivery call for your order from {seller}. The order is cash on delivery and the amount payable is {amount} rupees. It will be dispatched {dispatch_day}. To confirm the order, press 1. To cancel it, press 2. To hear this message again, press 9.

Out for deliveryText-to-speech

Namaste {name}, your parcel from {seller} is out for delivery today and should reach you by {time_window}. Please keep {amount} rupees ready if it is a cash order. If nobody will be home today, press 2 and we will deliver tomorrow.

Failed delivery attemptReminder call

Hello {name}, our delivery partner tried to deliver your parcel from {seller} today but could not reach you. Press 1 to receive it tomorrow at the same address. Press 2 if you need to change the address or time, and our team will call you.

Record the script or use text-to-speech. Keep calls under 30 seconds where you can.

How does voice broadcast work for logistics and courier companies?

A shipment changes statusYour order or transport management system flags a new COD order, an out-for-delivery scan or a failed attempt.
The call is triggeredThe voice API places a text-to-speech call with the seller name, amount and time window for that consignee.
The consignee answers with a keyConfirm, cancel, reschedule or ask for a callback. Busy and unanswered numbers are retried before the dispatch cut-off.
The shipment record updatesKeypresses arrive as ivr.input webhooks against the AWB number, so the rider manifest only carries confirmed parcels.

Connect your softwareYour transport or order management system can call the MsgClub voice API on each status scan and read keypresses back by webhook against the AWB or order number. Voice broadcast API · API and webhooks · Pricing

ComplianceDelivery and COD confirmation calls are service calls about an order the customer placed, so place them from service numbers as TRAI's numbering rules require and keep them to daytime hours. Do not add offers or cross-selling to these calls.

Which other channels suit logistics and courier companies?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for logistics and courier companiesHow do courier companies use SMS for deliveries?See SMS

WhatsApp for logistics and courier companiesHow do courier companies use WhatsApp for delivery updates?See WhatsApp

RCS for logistics and courier companiesHow do courier companies use RCS messaging?See RCS

IVR for logistics and courier companiesHow do courier and logistics companies use IVR?See IVR

Missed call for logistics and courier companiesHow can a courier company use a missed call number?See Missed call

Compare every channel for logistics and courier companies

Questions about voice broadcast for logistics and courier companies

Can voice calls reduce RTO on cash-on-delivery orders?

They can reduce it, because buyers who press 2 to cancel are taken off the manifest before you pay for a trip, and buyers who confirm are reminded to keep cash ready. Results depend on your seller mix, so compare RTO for confirmed and unconfirmed orders over a few weeks.

Should we use voice or SMS for delivery updates?

Use both. SMS carries the tracking link and OTP, while a voice call works for consignees who do not read text or who need to act, such as confirming COD or rebooking a failed attempt. Many couriers call only for COD orders and failed deliveries to control cost.

Can the consignee change the delivery address by voice broadcast?

Not within the broadcast itself, because it only records keypresses. Offer a key that requests a callback, or send an SMS link after the call. For a call that takes the new address in conversation, use MsgClub AI Voice for NDR and COD calls.

Can calls be triggered automatically by our tracking scans?

Yes. Your system calls the voice API when a scan event happens, such as out for delivery or delivery failed, with the consignee number, seller and amount. Each result returns by webhook with the AWB reference you sent.

Which language should delivery calls use?

Match the consignee's region. Hindi and English text-to-speech are available, with other Indian languages on request. Many couriers pick the language from the delivery pincode and fall back to Hindi or English where they are unsure.

What time of day should we call consignees?

Call COD confirmations soon after the order arrives and out-for-delivery alerts early in the morning before riders leave, but not before 9 am. Retries should finish before the dispatch cut-off so the manifest reflects the latest answers.