Voice Broadcast for Garages and Service Centres

Voice broadcast for auto service centres and garages

Call vehicle owners when the next service is due, when the car or bike is ready, or when PUC is expiring, and let them press 1 to book.

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Multi-brand garagesAuthorised two-wheeler service centresCar workshops and body shopsTyre, battery and lube outlets

Voice broadcast call card from a two-wheeler service centre reminding an owner in Hinglish that the bike service is due, with 1 pressed

How do garages use voice broadcast calls?

Garages and authorised service centres use voice broadcast to call owners when a periodic service or free service coupon is due, tell them the vehicle is ready for pickup, remind them about PUC or insurance expiry, and run a short keypress rating after delivery. Owners press 1 to book a slot or 2 for a call from the service advisor.

Updated 15 Nov 2026

Key facts: Voice broadcast for auto service centres and garages

Channel: Voice broadcast
Best for: Periodic service due; Free service coupon expiring; Vehicle ready for pickup
Call types: Reminder call, Text-to-speech, Keypress survey, Recorded message
Who it suits: Multi-brand garages, Authorised two-wheeler service centres, Car workshops and body shops, Tyre, battery and lube outlets
Rules: TRAI's numbering rules (140-series for promotional calls, 1600-series for service and transactional calls), consent, DND and calling-hour limits
Pricing model: Per pulse of answered call time. How pricing works
Integration: REST API and webhooks (call.completed, ivr.input) into your own software. Voice broadcast API

What problems does voice broadcast solve for auto service centres and garages?

Service due SMS gets ignoredMost owners skip a text about the 10,000 km service. Bays stay half empty early in the week while the weekend rush overflows.

Advisors spend mornings diallingService advisors call every owner on the list one by one to say a job is done or a coupon is about to lapse, instead of handling the vehicles in front of them.

Free service coupons lapseFirst-year free services expire by date or kilometres. Once a coupon lapses, the owner often moves to a roadside mechanic and does not come back.

Which voice broadcast calls suit auto service centres and garages?

Reminder call

Periodic service dueA text-to-speech call with the owner's name and registration number when the next service is due by date or by the last recorded odometer reading.→ Bays filled on slow days

Reminder call

Free service coupon expiringCalls first-year owners two weeks before a free service coupon lapses, with press 1 to book and press 2 if they already visited another branch.→ Fewer lapsed coupons

Text-to-speech

Vehicle ready for pickupTriggered from the job card when the vehicle is washed and invoiced, telling the owner the amount payable and closing time.→ Bays freed faster

Text-to-speech

PUC and insurance expiryReminds owners that the pollution certificate or motor policy is about to expire, so they can renew it during the next visit.→ Add-on revenue per visit

Keypress survey

Post-service ratingThe day after delivery, owners rate the service from 1 to 5 on the keypad. Ratings of 1 or 2 go to the works manager for a call back.→ Complaints caught early

Recorded message

Monsoon and winter check campsA recorded invitation to a free check-up camp before the monsoon, sent only to owners who agreed to hear about offers.→ Walk-ins on camp days

Ready-to-use voice broadcast scripts for auto service centres and garages

Copy, edit and use these as a starting point.

Service due reminderReminder call

Namaste {name} ji, yeh call {garage_name} se hai. Aapki gaadi {reg_no} ki agli service ki date aa gayi hai. Is hafte service karwane se brakes aur engine oil time par check ho jaate hain. Slot book karne ke liye 1 dabaiye. Service advisor se baat karne ke liye 2 dabaiye. Dhanyavaad.

Vehicle ready for pickupText-to-speech

Hello {name}, this is {garage_name}. Your vehicle {reg_no} has been serviced and is ready for pickup. The bill amount is {amount} rupees, payable by UPI, card or cash at the counter. The workshop is open until {closing_time} today. Press 1 if you will collect it today, or press 2 to collect it tomorrow.

Free service ratingKeypress survey

Namaste, {garage_name} mein kal aapki gaadi {reg_no} ki service hui thi. Hum jaanna chahte hain ki aapka anubhav kaisa raha. Kripya hamari service ko 1 se 5 ke beech rating dijiye. 5 matlab bahut achhi, 1 matlab bilkul achhi nahi. Agar 1 ya 2 dabate hain, to hamare works manager aapko aaj hi call karke baat karenge.

Record the script or use text-to-speech. Keep calls under 30 seconds where you can.

How does voice broadcast work for auto service centres and garages?

Your workshop software flags the vehicleService due date, coupon expiry or a job marked ready creates a list or an API request.
MsgClub places the callThe owner hears their name and registration number in Hindi or English, with keypress options at the end.
The owner presses a keyPress 1 sends a booking request to the service desk; press 2 queues a callback from the advisor.
Results go back to the job cardAnswered, unanswered and pressed keys are posted by webhook, and unanswered owners are retried in the evening.

Connect your softwareYour garage management or dealer management system can send the owner's name, registration number and due date to the voice API, and receive call.completed and ivr.input events to create bookings and callback tasks. Voice broadcast API · API and webhooks · Pricing

ComplianceService due, vehicle ready and expiry reminders to existing customers are service calls under TRAI's numbering rules; check-up camps and offers are promotional, so filter DND numbers, use consented lists and call only between 10 am and 9 pm.

Which other channels suit auto service centres and garages?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for auto service centres and garagesHow do garages and service centres use SMS?See SMS

WhatsApp for auto service centres and garagesHow do garages use WhatsApp Business API?See WhatsApp

RCS for auto service centres and garagesHow do car service centres use RCS messaging?See RCS

IVR for auto service centres and garagesHow can a car or bike workshop use an IVR?See IVR

Missed call for auto service centres and garagesHow do garages and service centres use a missed call number?See Missed call

AI calling for auto service centres and garagesTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for auto service centres and garages

Questions about voice broadcast for auto service centres and garages

Can a garage call owners automatically when service is due?

Yes. Export the list of vehicles due for service from your workshop software, or connect it through the voice API, and MsgClub calls each owner with their name and registration number spoken by text-to-speech. Owners press 1 to book, and their keypress comes back to you as a list or webhook.

Will the call say the vehicle number correctly?

Usually, if you write it with spaces, such as MP09 ZK 4471, so the text-to-speech reads letters and digits separately. Preview a few rows before sending, because some formats such as MP09ZK4471 can be read as one long word.

Is voice better than SMS for service reminders?

For many owners, yes. A call that says their own bike or car number is harder to ignore than a text, and it reaches owners who rarely read SMS. Many workshops send an SMS first and call only those who have not booked within three days.

Can the owner speak to the service advisor during the call?

Not in a standard broadcast, which plays a message and records a key. Pressing 2 can queue a callback for your advisor. If you want an agent that can answer questions about cost or pickup and drop, use MsgClub AI Voice for those calls.

How long should a service reminder call be?

Aim for 20 to 30 seconds: who is calling, which vehicle, what is due and which key to press. A message that fits within one pulse costs less and is more likely to be heard to the end, so leave offers and long explanations for a separate SMS or WhatsApp.

Can we send a check-up camp offer to all past customers?

Only to those who can receive promotional calls. A camp or discount is promotional under TRAI rules, so remove DND numbers unless the owner has consented, use the promotional number series and call between 10 am and 9 pm. Service reminders follow the service call rules instead.