8 use-case guides
Voice broadcast use cases
Each guide includes a call script, keypress options, retry settings and the TRAI rules for that type of call.
What are the main voice broadcast use cases?
The main voice broadcast use cases are payment and appointment reminder calls, emergency and service alerts, school announcements to parents, event invitations, keypress surveys, product announcements and staff alerts. Service and transactional calls follow different TRAI numbering rules from promotional calls, so the use case decides the number series.
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Choose a use case
Payment remindersA short, polite call with the customer's own amount and due date, a key to say it is already paid, and a callback list for everyone who needs to talk.See how
Appointment remindersCall every booked customer the day before with their slot, let them confirm or ask to move it with one key, and fill freed slots from your waiting list.See how
Emergency and service alertsWhen power is out, a school shuts for rain or a gas line is under repair, a phone call reaches people faster than a notice they have to open.See how
School announcementsCirculars get lost in school bags and parent groups. A call in the principal's voice tells every family about a holiday, PTM, exam or fee date.See how
Event invitationsInvite your customers, members or dealers in a voice they know, collect RSVPs with a keypress, and remind those who said yes on the morning of the event.See how
Feedback and IVR surveysAsk one to three questions after a visit, delivery or service, and let customers answer on the keypad. Low scores reach your team the same day.See how
Product announcementsTell customers and dealers about a new product, service, branch or price change in a recorded voice, and hand the interested ones straight to sales.See how
Employee alertsReach workers who do not check email or the HR app: shift changes, safety instructions, holidays and payroll notices, in their own language, with acknowledgement.See how
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