SMS for hospitals and diagnostic labs

Bulk SMS for hospitals and diagnostic labs

Send OPD tokens, tell patients the moment a report is ready, confirm home sample collection and keep families informed during admission.

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Multi-specialty hospitalsNursing homesPathology labsImaging and radiology centresDiagnostic chains with collection centres

SMS from a diagnostic lab header saying a test report is ready with a secure link, followed by a one-time code to open it

What SMS do hospitals and diagnostic labs send?

Hospitals and diagnostic labs send SMS for OPD appointment and token numbers, home sample collection slots with the phlebotomist's name, report-ready alerts with a secure link opened by OTP, admission, surgery and discharge updates to the attendant, deposit and bill reminders and insurance pre-authorisation status. Health check-up packages to non-patients are promotional.

Updated 15 Nov 2026

Key facts: SMS for hospitals and diagnostic labs

Channel: Bulk SMS
Best for: OPD token and doctor slot; Home sample collection; Report ready with secure link
SMS categories: Service implicit, OTP
Who it suits: Multi-specialty hospitals, Nursing homes, Pathology labs, Imaging and radiology centres, Diagnostic chains with collection centres
Rules: TRAI DLT: registered entity, header and content template for every SMS; promotional SMS only 10 am to 9 pm and not to DND numbers
Pricing model: Prepaid credits quoted by volume, GST extra. How pricing works
Integration: REST API and webhooks (message.delivered, message.failed, message.clicked) into your own software. SMS API

What problems does SMS solve for hospitals and diagnostic labs?

Report counters crowded all dayPatients come back to the lab two or three times to ask if the report is ready, and the counter staff spend hours handing over printouts.

Attendants left in the corridorFamilies waiting outside the OT or ICU do not know when to come to the desk, and they call the hospital line again and again.

Missed home collectionsThe phlebotomist arrives at 7 am for a fasting sample and the patient has already had breakfast, because nobody confirmed the slot the night before.

Which SMS should hospitals and diagnostic labs send?

Service implicit

OPD token and doctor slotDepartment, doctor, token number and the expected consultation time, sent on booking or registration.→ Shorter OPD queues

Service implicit

Home sample collectionSlot confirmation the evening before with fasting instructions, then the phlebotomist's name when assigned.→ Fewer failed collections

Service implicit

Report ready with secure linkTells the patient the report for their sample ID is ready, with a link to view or download it.→ Fewer counter visits

OTP

Report access codeA one-time code to open the report link, so results are seen only by the registered mobile holder.→ Private reports

Service implicit

Admission and discharge updatesBed and ward allotted, surgery started and completed, discharge summary ready, sent to the attendant's number.→ Calmer families

Service implicit

Deposit and pre-auth statusInterim bill, deposit due, and the TPA or insurer's pre-authorisation decision for cashless admissions.→ Faster discharges

Ready-to-use SMS templates for hospitals and diagnostic labs

Copy, edit and use these as a starting point.

Report readyService implicit

Dear {#var#}, your test report for sample ID {#var#} is ready. View it securely at {#var#} using the OTP sent to this number. -Navjeevan Diagnostics

Report OTPOTP

{#var#} is your OTP to view report {#var#} at Navjeevan Diagnostics. Valid for {#var#} minutes. Do not share this code.

Home collection slotService implicit

Dear {#var#}, sample collection for {#var#} is booked on {#var#} between {#var#}. {#var#}. Booking ID {#var#}. -Navjeevan Diagnostics

How does SMS work for hospitals and diagnostic labs?

HIS or LIS records the eventRegistration, sample collected, report approved by the pathologist or patient admitted is recorded in your hospital or lab system.
MsgClub sends the templateThe patient or attendant gets the matching message from your registered header within moments.
OTP protects sensitive linksOpening a report link triggers a one-time code to the registered number before the PDF is shown.
Status returns by webhookDelivery and click events are written back, so the front desk sees who has already viewed the report.

Connect your softwareHospital information systems and lab information systems can call the MsgClub API on registration, report approval and admission events; high-volume diagnostic chains can connect over SMPP. SMS API · API and webhooks · Pricing

ComplianceNever put test results, diagnoses or values in the SMS itself; send a link protected by an OTP. Patient updates are service implicit, and health package promotions are promotional. Handle patient data under the DPDP Act 2023.

Which other channels suit hospitals and diagnostic labs?

Use them together from one account, with shared contacts, reports and webhooks.

WhatsApp for hospitals and diagnostic labsHow do hospitals and labs use WhatsApp Business API?See WhatsApp

RCS for hospitals and diagnostic labsHow do diagnostic labs and hospitals use RCS?See RCS

IVR for hospitals and diagnostic labsHow do hospitals use an IVR system?See IVR

Voice broadcast for hospitals and diagnostic labsHow do hospitals and labs use voice broadcast?See Voice broadcast

Missed call for hospitals and diagnostic labsHow do hospitals and diagnostic labs use missed calls?See Missed call

Compare every channel for hospitals and diagnostic labs

Questions about bulk SMS for hospitals and diagnostic labs

Can a lab send test results by SMS?

Send the alert, not the result. The SMS should say the report is ready and give a secure link, with an OTP to the registered number before the report opens. Putting values or findings in SMS exposes them to anyone who sees the phone, and patients may share handsets.

Which DLT category does a report-ready SMS use?

Service implicit. The patient has given a sample and expects the report, so the alert follows from an existing service and reaches DND numbers at any time. The code used to open the report is registered separately in the OTP category.

Who should receive admission and surgery updates?

The attendant or next of kin registered at admission, with the patient's consent where possible. Collect that number on the admission form, send updates to it and keep messages short: ward, status and where to come, with no clinical details.

Is WhatsApp better for sending reports?

For patients who opted in, WhatsApp can deliver the PDF directly in the chat. SMS with a link reaches everyone, including elderly patients without WhatsApp, and leaves no copy of the report on the phone. Many labs send the SMS alert to all and WhatsApp the PDF on request.

Can we send health check-up package offers?

Yes, as promotional SMS. Offers for full-body check-ups or seasonal packages need a numeric header, DND scrubbing and delivery between 10 am and 9 pm. Avoid using patients' medical history to target offers unless they gave clear consent for it.

How do we handle the evening report rush?

Send alerts as each report is approved rather than in one batch. The API call fires from the LIS on approval, so messages spread through the day. MsgClub's multi-operator routing with failover keeps alerts moving when one route is slow.