8 use-case guides
SMS use cases
Each guide covers the DLT category to register, templates you can adapt, sending times and what to measure.
What are the main bulk SMS use cases?
The main SMS use cases in India are transactional and service messages: order and delivery updates, payment and appointment reminders, transaction alerts and staff notifications, plus promotional offers and invitations. The use case decides the DLT category, which decides the sender header type, DND handling and the hours you may send.
Updated
Choose a use case
Order and delivery updatesKeep customers informed from order to doorstep with automatic SMS at each status change, sent from your brand header and tracked by link clicks.See how
Payment remindersRemind customers before and after a due date with a short, polite SMS and a payment link, and stop chasing every account by phone.See how
Appointment remindersSend a confirmation when the slot is booked and a reminder before it, so fewer customers forget and your schedule stays full.See how
Transaction alertsTell customers within seconds when money moves or an account changes, so they spot fraud early and trust your records.See how
Feedback and surveysAsk for a rating right after the visit, delivery or service call, while the experience is fresh, and see who responded through link clicks.See how
Event invitationsInvite your list to a launch, webinar or exhibition, confirm registrations and remind attendees on the day, with the right DLT category for each message.See how
Employee notificationsReach every employee, including factory, field and store staff without company email, with shift, salary, holiday and emergency alerts.See how
Festive offers and salesPlan Diwali, Eid, Onam or year-end sale campaigns that clear DLT, avoid DND numbers, land inside the allowed hours and show who clicked.See how
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