Voice Broadcast for Hospitals and Diagnostic Labs

Voice broadcast for hospitals and diagnostic labs

Give fasting instructions before a test, confirm home sample collection, tell patients a report is ready and reach blood donors fast, without speaking results.

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Multi-speciality and nursing home hospitalsPathology and diagnostic lab chainsImaging and radiology centresBlood banks and health camps

Voice broadcast card from a diagnostic lab giving fasting instructions in Hindi for a home sample collection, with the patient pressing 1 to confirm

How do hospitals and labs use voice broadcast?

Hospitals and diagnostic labs use voice broadcast to confirm home sample collection slots and read out fasting instructions the night before, tell patients a report is ready to collect or download, remind discharged patients of follow-up visits, and appeal to registered blood donors when stock is low. Calls never speak test results or diagnoses.

Updated 15 Nov 2026

Key facts: Voice broadcast for hospitals and diagnostic labs

Channel: Voice broadcast
Best for: Home collection and fasting; Report ready; Post-discharge follow-up
Call types: Reminder call, Text-to-speech, Recorded message, Keypress survey
Who it suits: Multi-speciality and nursing home hospitals, Pathology and diagnostic lab chains, Imaging and radiology centres, Blood banks and health camps
Rules: TRAI's numbering rules (140-series for promotional calls, 1600-series for service and transactional calls), consent, DND and calling-hour limits
Pricing model: Per pulse of answered call time. How pricing works
Integration: REST API and webhooks (call.completed, ivr.input) into your own software. Voice broadcast API

What problems does voice broadcast solve for hospitals and diagnostic labs?

Samples rejected for fastingPatients eat breakfast before a fasting blood sugar or lipid test, the phlebotomist's visit is wasted and the test has to be redone.

Reports sit uncollectedPatients without smartphones never download their report and do not return to collect it, so the doctor never sees it.

Donor calls take hoursWhen a rare blood group is needed, staff phone donors one at a time from a register, often in the middle of the night.

Which voice broadcast calls suit hospitals and diagnostic labs?

Reminder call

Home collection and fastingThe evening before, patients hear the collection slot and fasting instructions, with press 1 to confirm.→ Fewer repeat collections

Text-to-speech

Report readyTells the patient the report is ready to collect or has been sent by SMS or WhatsApp, without saying anything about the result.→ Reports reach doctors

Reminder call

Post-discharge follow-upReminds discharged patients of the review date with their consultant and the documents to bring.→ Fewer missed reviews

Recorded message

Blood donor appealCalls registered donors of a required blood group with a recorded appeal, and press 1 if they can donate today.→ Donors found in an hour

Recorded message

Health check-up packagesAnnual check-up offers sent only to consented patients, within promotional calling hours.→ Preventive check-up bookings

Keypress survey

OPD and service feedbackPatients rate waiting time, staff behaviour and billing on the keypad after an OPD visit or discharge.→ Department-wise scores

Ready-to-use voice broadcast scripts for hospitals and diagnostic labs

Copy, edit and use these as a starting point.

Fasting instructionsReminder call

नमस्ते, {lab_name} से कॉल है। कल सुबह {time} बजे आपके घर से जाँच के लिए सैंपल लिया जाएगा। कृपया रात 10 बजे के बाद कुछ न खाएँ, सिर्फ़ सादा पानी पी सकते हैं। रोज़ की दवा लेने से पहले अपने डॉक्टर से पूछ लें। समय ठीक है तो 1 दबाएँ, बदलना हो तो 2 दबाएँ।

Report readyText-to-speech

Hello, this is {lab_name}. The report for the test done on {test_date} for {patient_first_name} is ready. We have sent a download link by SMS to this number. You can also collect a printed copy from our {centre} centre between 8 am and 8 pm. Please share the report with your doctor. Press 1 to receive the link again.

Blood donor appealRecorded message

Namaste, main {blood_bank_officer}, {hospital_name} blood bank se bol raha hoon. Aaj hamare paas {blood_group} blood ki tatkaal zaroorat hai, aur aap is group ke registered donor hain. Agar aap pichhle teen mahine mein donate nahi kiye hain aur aaj aa sakte hain, to 1 dabaiye. Hamari team turant aapko call karegi.

Record the script or use text-to-speech. Keep calls under 30 seconds where you can.

How does voice broadcast work for hospitals and diagnostic labs?

Bookings and reports in your LIS or HISHome collections, finished reports, discharges or a blood group requirement.
MsgClub calls the patientThe message names the lab or hospital, time and instruction, never the test result or condition.
Patients confirm or ask for helpPress 1 confirms, press 2 reschedules or requests a callback; unanswered numbers retry.
Staff act on the listWebhooks update the booking, and callback requests go to the patient care desk.

Connect your softwareYour laboratory information system or hospital information system can start calls through the voice API when a booking, report or discharge is created, and update records from call.completed and ivr.input events. Voice broadcast API · API and webhooks · Pricing

ComplianceCollection, report and follow-up calls are service calls under TRAI's numbering rules. Never speak results, diagnoses or test names linked to sensitive conditions, and treat health data as confidential and handle it under the DPDP Act 2023. Check-up offers are promotional and follow DND and 10 am to 9 pm rules.

Which other channels suit hospitals and diagnostic labs?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for hospitals and diagnostic labsWhat SMS do hospitals and diagnostic labs send?See SMS

WhatsApp for hospitals and diagnostic labsHow do hospitals and labs use WhatsApp Business API?See WhatsApp

RCS for hospitals and diagnostic labsHow do diagnostic labs and hospitals use RCS?See RCS

IVR for hospitals and diagnostic labsHow do hospitals use an IVR system?See IVR

Missed call for hospitals and diagnostic labsHow do hospitals and diagnostic labs use missed calls?See Missed call

Compare every channel for hospitals and diagnostic labs

Questions about voice broadcast for hospitals and diagnostic labs

Can a lab tell patients their results by voice call?

It should not. Results and diagnoses must not be spoken in an automated call, because anyone may answer the phone. Use the call to say the report is ready and how to get it, and let the doctor explain the results.

Why give fasting instructions by call instead of SMS?

Because a spoken instruction the night before is harder to miss. Many patients, especially older ones, do not read SMS carefully, and a repeat collection costs the lab a second visit. Send the SMS as well, for a written record.

How quickly can a blood bank reach donors?

A campaign to hundreds of registered donors of one blood group can go out within minutes of uploading the list. Donors who press 1 appear in the report straight away, so staff can call them to fix a time.

Can hospitals call patients after discharge?

Yes, for reminders. A call a few days before the review date, with the consultant's name and the documents to bring, helps patients keep the appointment. For a conversation about symptoms or recovery, a nurse or MsgClub AI Voice call is better suited.

Can the call play in the patient's language?

Yes. Text-to-speech is available in Hindi and English, with more Indian languages on request, and you can upload recordings in any language. Large hospitals often keep separate voice drafts for each language their patients speak.

Are health check-up package calls allowed?

Yes, as promotional calls. Send them only to patients who have consented or who are not on the DND register, from the promotional number series, between 10 am and 9 pm. Keep them separate from service calls about tests and reports.