SMS use case

Festive offer and sale SMS campaigns

Plan Diwali, Eid, Onam or year-end sale campaigns that clear DLT, avoid DND numbers, land inside the allowed hours and show who clicked.

  • Wide reach in a short season
  • Measurable with short links
  • Easy to localise
Diwali sale SMS from a numeric promotional header announcing a discount with a short link, sent at 11 am inside the allowed window

How do you send festive offer SMS in India?

Festive offer SMS in India are promotional messages. You register the offer wording as a promotional DLT template linked to a numeric header, whitelist any link, scrub your list against DND, and schedule delivery between 10 am and 9 pm. Customers who gave recorded consent can be reached as service explicit, even if they are on DND.

Updated

Why use SMS for festive offers and sales?

Wide reach in a short seasonFestive buying happens in a few weeks. SMS reaches every non-DND customer on your list, smartphone or not, within an hour.
Measurable with short linksPer-recipient short links show who clicked, so you can retarget interested customers before the sale ends.
Easy to localiseUnicode SMS let you send a Pongal offer in Tamil and a Durga Puja offer in Bengali from the same panel.

How do you set up festive offers and sales with SMS?

  1. Register templates earlySubmit promotional templates two to three weeks before the festival, with variables for discount, dates and link.
  2. Clean and segment the listUpload your opted-in customer list, run DND scrubbing and HLR lookup, and split by city or past purchase.
  3. Schedule a dripPlan teaser, launch and last-day messages inside 10 am to 9 pm using drip scheduling.
  4. Measure and follow upTrack delivery and clicks, then call or WhatsApp opted-in customers who clicked but did not buy.

SMS templates for festive offers and sales

Copy, edit and use these as a starting point.

Diwali sale launchPromotional
{#var#} Diwali Sale is live: {#var#} off on {#var#} till {#var#}. Shop now: {#var#} or visit your nearest store. T&C. -{#var#}
Last day reminderPromotional
Last day of the {#var#} sale at {#var#}: {#var#}. Ends {#var#} at {#var#}. {#var#} -{#var#}
Offer to consented customerService explicit
Dear {#var#}, as a {#var#} member you get early access to our {#var#} offers from {#var#}: {#var#}. Shop: {#var#} -{#var#}

Register each template on your DLT portal before use. Words in {#var#} are variables.

What are the best practices for festive offers and sales?

Do this
  • Get promotional templates and link domains approved at least two weeks before the festival
  • Send between 11 am and 1 pm or 5 pm and 7 pm, and never schedule a batch that runs past 9 pm
  • Name your brand in the first words, since promotional SMS come from a numeric header
  • Limit festive sends to 3 or 4 per customer across the season
What to measure
  • Delivered count after DND scrubbing
  • Click rate per message in the drip
  • Orders or store visits attributed to SMS links or codes

Connect results to your CRM with the SMS API and webhooks. See how pricing works.

Questions about SMS festive offers and sales

Can festive offer SMS be sent after 9 pm?

No. Promotional SMS can be delivered only between 10 am and 9 pm under TRAI rules, festival or not. Messages still in the queue at 9 pm are held or dropped, so start large sends early in the day and avoid late-evening batches.

How early should I register Diwali SMS templates?

Two to three weeks before. Template approval often comes within a day or two, but rejections for unclear wording or unwhitelisted links take time to fix, and operator portals are busy before major festivals.

Can I send festive offers to customers on DND?

Only as service explicit SMS to customers whose explicit consent is recorded through the DLT consent process. Without that consent, promotional messages to DND numbers are blocked. Ask for consent at checkout, in your app or with a missed-call opt-in well before the season.

Why does my festive SMS come from a number instead of my brand name?

Promotional SMS use a numeric header under DLT rules, shown with a -P suffix. Customers cannot see your brand in the sender, so start the message with your brand name and keep it in the sign-off.

Should festive campaigns use SMS, WhatsApp or RCS?

SMS gives the widest reach to non-DND numbers at the lowest cost per message. WhatsApp marketing templates and RCS rich cards show product images and buttons but reach only opted-in or RCS-capable users. Many brands send SMS to the full list and richer formats to their best customers.

How do I measure a festive SMS campaign?

Use MsgClub short links to track clicks per recipient, and add a unique coupon code or landing page per campaign to count orders and store visits. Compare delivered, clicked and converted numbers for each message in the drip to see which day worked.

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