Voice Broadcast for Physiotherapy Clinics

Voice broadcast for physiotherapy clinics

Rehab works only if patients keep coming. Use short calls to remind them of sessions, check in after a missed one and record a weekly pain score by keypress.

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Physiotherapy clinicsHome-visit physiotherapistsSports rehabilitation centresHospital physiotherapy departments

Voice broadcast keypress survey asking a physiotherapy patient to rate pain from 1 to 5, with the patient pressing 2

How do physiotherapy clinics use voice broadcast?

Physiotherapy clinics use voice broadcast to remind patients of the next session, call those who missed one, and ask for a weekly pain score from 1 to 5 by keypress. Home-visit physios also use it to confirm visit times. Results return to the clinic's software, so therapists see who is dropping out before the course is wasted.

Updated 15 Nov 2026

Key facts: Voice broadcast for physiotherapy clinics

Channel: Voice broadcast
Best for: Next session reminder; Missed session follow-up; Weekly pain score
Call types: Reminder call, Text-to-speech, Keypress survey
Who it suits: Physiotherapy clinics, Home-visit physiotherapists, Sports rehabilitation centres, Hospital physiotherapy departments
Rules: TRAI's numbering rules (140-series for promotional calls, 1600-series for service and transactional calls), consent, DND and calling-hour limits
Pricing model: Per pulse of answered call time. How pricing works
Integration: REST API and webhooks (call.completed, ivr.input) into your own software. Voice broadcast API

What problems does voice broadcast solve for physiotherapy clinics?

Patients stop at session fourPain eases after a few sessions and patients quietly stop coming, even though the course was planned for ten or twelve.

No measure between visitsTherapists only learn how a patient is doing when they walk in, so a worsening back or stiff shoulder is noticed late.

Home visits wait at closed doorsA home-visit physio who drives across the city to find the patient out has lost an hour and a session fee.

Which voice broadcast calls suit physiotherapy clinics?

Reminder call

Next session reminderA call on the morning of the session gives the time and therapist, with press 2 to move it.→ Fewer empty slots

Text-to-speech

Missed session follow-upWhen a patient misses a session, an evening call offers press 1 to rebook and press 2 for the therapist to call.→ Courses completed

Keypress survey

Weekly pain scorePatients rate their pain from 1 to 5 on the keypad each week; a score of 4 or 5 alerts the therapist.→ Problems spotted between visits

Keypress survey

Home visit confirmationAn hour before a home visit, the patient presses 1 to confirm they are home.→ Fewer wasted trips

Text-to-speech

Package renewalWhen two sessions remain in a prepaid package, the patient hears how many are left and can ask for a renewal call.→ Smoother package renewals

Ready-to-use voice broadcast scripts for physiotherapy clinics

Copy, edit and use these as a starting point.

Session reminderReminder call

Namaste {name}, this is {clinic}. Your physiotherapy session with {therapist} is today at {time}. Please wear loose, comfortable clothes and bring your exercise sheet. To confirm, press 1. If you cannot come today, press 2 and we will call you to fix another time.

Weekly pain checkKeypress survey

Hello {name}, this is {clinic} with your weekly check-in. On a scale of 1 to 5, where 1 means no pain and 5 means severe pain, how has your pain been this week? Please press a number from 1 to 5 now. If you need to speak to your therapist, press 9.

Missed sessionText-to-speech

Hello {name}, this is {clinic}. We missed you at your session today. Regular sessions matter for your recovery, and you have {remaining} sessions left in your plan. Press 1 to book the next session, or press 2 and your therapist will call you back.

Record the script or use text-to-speech. Keep calls under 30 seconds where you can.

How does voice broadcast work for physiotherapy clinics?

Plan the courseWhen a treatment plan is made, your clinic software or sheet records session dates and the package size.
Calls follow the planSession reminders go out each morning, missed-session calls each evening, and pain checks once a week.
Patients answer by keypadEach keypress is saved against the patient, including pain scores from 1 to 5.
Therapists act on itA high pain score or a press 2 creates a call-back task, and drop-outs are visible on one report.

Connect your softwareYour clinic management software can trigger session and package calls through the MsgClub voice API and store pain scores from the ivr.input webhook in the patient record. Voice broadcast API · API and webhooks · Pricing

CompliancePain scores are health information, so collect them only from patients who agreed, keep them in your clinic records and protect them as personal data under the DPDP Act 2023. Make clear that the call is not for emergencies.

Which other channels suit physiotherapy clinics?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for physiotherapy clinicsHow do physiotherapy clinics use SMS?See SMS

WhatsApp for physiotherapy clinicsHow do physiotherapy clinics use WhatsApp?See WhatsApp

RCS for physiotherapy clinicsHow do physiotherapy clinics use RCS?See RCS

IVR for physiotherapy clinicsHow can physiotherapy clinics use IVR?See IVR

Missed call for physiotherapy clinicsHow can a physiotherapy clinic use a missed call number?See Missed call

AI calling for physiotherapy clinicsTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for physiotherapy clinics

Questions about voice broadcast for physiotherapy clinics

Can a keypress survey track a patient's pain?

Yes, as a simple self-reported score. Ask one question with a 1 to 5 scale and store each answer with the date. It gives therapists a trend between visits, but it is not a clinical assessment and should prompt a call, not replace one.

How do we stop patients dropping out of physiotherapy?

Call them the same evening they miss a session, remind them how many sessions remain and offer an easy way to rebook. A short call from the clinic often brings back patients who were simply busy or unsure whether to continue.

Can home-visit physiotherapists use voice broadcast?

Yes. A confirmation call an hour before each visit, with press 1 if the patient is home, saves wasted trips. Send it from the MsgClub Android app or schedule it from the day's visit list.

Should the reminder be recorded or text-to-speech?

Use text-to-speech for reminders with each patient's name, time and therapist. Use a recording in the head physiotherapist's voice for fixed messages, such as holiday closures or a new evening batch.

Can the pain score reach our clinic software automatically?

Yes. Each keypress arrives as an ivr.input webhook with the digit and the patient reference you sent, and call.completed confirms the call ended. Your software can store the score and flag anything at 4 or 5.

Can patients talk to the clinic during the call?

Not in a voice broadcast, which only records keypresses. Offer a key that requests a call back from the therapist. If you want an automated call that asks follow-up questions in conversation, look at MsgClub AI Voice.