IVR for physiotherapy clinics

IVR for physiotherapy clinics and rehab centres

Therapists cannot answer the phone mid-session. A short menu sends new patients, session changes and home visit requests where they belong and keeps a voicemail for the rest.

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Independent physiotherapistsMulti-therapist physiotherapy clinicsSports rehab and performance centresHome physiotherapy servicesNeuro and post-stroke rehab centres

Physiotherapy clinic IVR with options for a first assessment, changing a session, home physiotherapy and packages, with session change selected

How can physiotherapy clinics use IVR?

Physiotherapy clinics use IVR so calls are handled while therapists are treating patients. The menu separates new assessments, changes to existing sessions, home physiotherapy requests and package or billing questions. Ongoing patients reach their own therapist through sticky agent, and unanswered calls go to voicemail, with each call logged in the clinic software by webhook.

Updated 15 Nov 2026

Key facts: IVR for physiotherapy clinics

Channel: IVR
Best for: New patient assessment line; Same therapist for ongoing patients; Home physiotherapy requests
IVR features: Inbound menu, Call routing, After-hours, Webhook to CRM
Who it suits: Independent physiotherapists, Multi-therapist physiotherapy clinics, Sports rehab and performance centres, Home physiotherapy services, Neuro and post-stroke rehab centres
Numbers: Toll-free (1800), virtual numbers, or IVR on your existing number where supported. Toll-free numbers
Pricing model: Monthly number rental plus usage for call minutes. How pricing works
Integration: REST API and webhooks (ivr.input, call.completed, call.missed) into your own software. IVR API

What goes wrong with calls at a physio clinic?

Nobody free to answerEvery therapist is with a patient on the hour, so calls ring out and a new back-pain patient books with the clinic down the road.

Session changes by word of mouthA patient tells whichever therapist answers that they cannot come on Thursday, and their own therapist never hears.

Home visit requests get lostFamilies arranging home physiotherapy for an elderly parent call several times because nobody owns the request.

How do physio clinics use IVR?

Inbound menu

New patient assessment lineOption 1 rings the front desk or senior physio who books first assessments, with a second number so new enquiries are rarely missed.→ More first assessments booked

Call routing

Same therapist for ongoing patientsSticky agent connects a returning patient to the therapist who has been treating them, so session changes reach the right person.→ Fewer missed sessions

Call routing

Home physiotherapy requestsA separate option routes home visit enquiries to the coordinator who assigns therapists by area.→ One owner for home visits

After-hours

Voicemail between sessionsWhen nobody answers or the clinic is closed, callers leave a message that appears in the panel for the next free therapist.→ Messages instead of ringing out

Webhook to CRM

Missed calls to the booking sheetcall.missed events add the caller to your appointment software or sheet as a callback to make between sessions.→ Every caller called back

IVR menu scripts for physiotherapy clinics

Copy, edit and use these as a starting point.

Clinic welcomeInbound menu

Thank you for calling MoveWell Physiotherapy. Our therapists may be with patients, so please choose an option.
For a first assessment, press 1.
To change or cancel a session, press 2.
For home physiotherapy, press 3.
For packages and payments, press 4.

Session changeCall routing

Connecting you to your therapist. If they are in a session, please leave your name, your usual session time and the new time you would like after the beep, and they will call you back.

Closed hoursAfter-hours

MoveWell Physiotherapy is open Monday to Saturday, 7 am to 1 pm and 4 pm to 8 pm. Please leave a message with your name and concern after the beep. If you have sudden severe pain, weakness or numbness, please contact a doctor or call 112.

Record these prompts in your own voice or use text-to-speech in the MsgClub panel.

How does an IVR work for physiotherapy clinics?

Publish one clinic numberA virtual number on your Google listing and referral slips rings the front desk and therapists' mobiles.
Patients choose why they calledNew assessments, session changes, home visits or billing, in a few seconds.
Calls reach the right person or voicemailSticky agent returns patients to their therapist; busy calls go to voicemail.
Callbacks are trackedcall.missed and call.completed events update your appointment software or sheet.

Connect your softwarePhysiotherapy practice software or a shared Google Sheet can receive call.missed and call.completed webhooks, so the front desk sees which patients called, who answered and who is waiting for a callback. IVR API · API and webhooks · Pricing

ComplianceIf you record calls, say so in the greeting and keep recordings with the same care as treatment notes. Never give clinical advice in recorded prompts beyond telling callers to see a doctor for red-flag symptoms.

Which other channels suit physiotherapy clinics?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for physiotherapy clinicsHow do physiotherapy clinics use SMS?See SMS

WhatsApp for physiotherapy clinicsHow do physiotherapy clinics use WhatsApp?See WhatsApp

RCS for physiotherapy clinicsHow do physiotherapy clinics use RCS?See RCS

Voice broadcast for physiotherapy clinicsHow do physiotherapy clinics use voice broadcast?See Voice broadcast

Missed call for physiotherapy clinicsHow can a physiotherapy clinic use a missed call number?See Missed call

AI calling for physiotherapy clinicsTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for physiotherapy clinics

Questions about IVR for physiotherapy clinics

Is IVR useful for a small physiotherapy clinic?

Yes, because therapists cannot answer while treating. Even a two-option menu with voicemail and a missed-call list means a new patient's call becomes a callback instead of a lost booking, and ongoing patients can change sessions without interrupting treatment.

Can patients reach their own physiotherapist directly?

Yes. Sticky agent connects a returning caller to the therapist they last spoke to. If that therapist is busy, the call can go to voicemail or to a second number, so the message still reaches the right person.

Can a physio clinic handle home visit enquiries on IVR?

Yes. Give home physiotherapy its own option that rings the coordinator who assigns therapists by locality. The call is logged with the caller number and outcome, so the family does not have to repeat the request to someone else.

Can the IVR send session reminders to patients?

No, IVR answers incoming calls. Send session reminders by SMS or WhatsApp, and consider AI Voice for calling patients who have dropped off a treatment plan, as it can ask why and offer a new slot.

What should a physio clinic do with calls during sessions?

Ring two numbers on key options and send unanswered calls to voicemail after about 20 seconds. Voicemails and missed calls appear in the panel, and a webhook can add them to your callback list for the gap between sessions.

Can I use my existing clinic number with IVR?

Often yes, depending on the number type and your telecom provider; otherwise you get a new virtual number and forward calls. Share your current number with our team and we will confirm the option that keeps patients dialling the same number.