Healthcare

AI phone assistant for physiotherapy clinics

Patients finish their full course of sessions, packages get renewed on time and your therapists stay with patients instead of the phone.

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Independent physiotherapistsMulti-therapist physio centresHome-visit physiotherapy servicesSports rehab and post-surgery rehab centres

Package renewal reminder, Bengaluru physio centrePhysiotherapy clinics · AI voice agentKannada

ನಮಸ್ಕಾರ, ಇಂದಿರಾನಗರ ಫಿಸಿಯೋ ಕೇರ್‌ನಿಂದ ಕರೆ ಮಾಡುತ್ತಿದ್ದೇನೆ. ನಿಮ್ಮ 10 ಸೆಷನ್ ಪ್ಯಾಕೇಜ್‌ನಲ್ಲಿ ಇನ್ನು 2 ಸೆಷನ್ ಮಾತ್ರ ಉಳಿದಿವೆ.Hello, calling from Indiranagar Physio Care. Only 2 sessions are left in your 10-session package.

ಹೌದಾ? ಮುಂದಿನ ಪ್ಯಾಕೇಜ್ ಬೆಲೆ ಎಷ್ಟು?Is that so? What does the next package cost?

10 ಸೆಷನ್ ಪ್ಯಾಕೇಜ್ ₹6,000. ಕರೆಯ ನಂತರ ವಿವರ ಮತ್ತು UPI ಲಿಂಕ್ WhatsApp‌ನಲ್ಲಿ ಕಳುಹಿಸಲೇ?The 10-session package is ₹6,000. Shall I send the details and a UPI link on WhatsApp after the call?

ಹೌದು, ಕಳುಹಿಸಿ. ಗುರುವಾರ ಸಂಜೆ ಸೆಷನ್ ಬೇಕು.Yes, send it. I want a session on Thursday evening.

ಸರಿ, ಗುರುವಾರ ಸಂಜೆ ಎಂದು ಬರೆದುಕೊಂಡಿದ್ದೇನೆ. ಧನ್ಯವಾದಗಳು!Okay, I've noted Thursday evening. Thank you!

Renewal interest · UPI link on WhatsApp after the call · Thursday slot requested

What is an AI phone assistant for physiotherapy clinics?

An AI phone assistant for physiotherapy clinics is a voice agent that books and reminds patients about sessions. It takes session requests, calls patients who missed a session, reminds them when their session package is about to expire, follows up on home-visit bookings and transfers to your staff. It never suggests exercises or treatment.

Updated 14 Nov 2026

What slows physiotherapy clinics down on the phone?

Patients stop after a few sessionsOnce the pain eases, patients skip sessions and never finish the course. Recovery stalls and the clinic loses the remaining visits.

Therapists cannot answer mid-sessionA therapist with a patient on the table cannot pick up, and the caller asking for an evening slot rings the next clinic.

Package balances are tracked on paperNobody calls the patient when only two sessions are left, so renewals happen late or not at all.

What can an AI calling agent do for physiotherapy clinics?

Inbound

Session booking requestsThe agent takes the caller's name, condition in their own words, clinic or home visit, and preferred time, and passes it to your desk.→ Session request logged

Outbound

Missed-session follow-upWhen a patient misses a booked session, the agent calls the same day and notes when they want to come next.→ Patient back on schedule

Outbound

Package expiry and renewal remindersWhen a 10 or 20-session package has two sessions left or is about to expire, the agent calls with the renewal amount and sends a UPI link on WhatsApp after the call.→ Renewal promised or paid

Outbound

Home-visit confirmationHome-visit patients get a call confirming the therapist's arrival window and the address.→ Visit window confirmed

Outbound

Next-day session remindersEvery evening the agent reminds tomorrow's patients of their time and therapist.→ Fewer no-shows

Outbound

Discharge review callsTwo weeks after the course ends, the agent calls to ask whether the patient wants a review session with the therapist.→ Review visits booked

Payment reminders

Session package expiry reminders

Most physio clinics sell sessions in packages, and the agent calls the patient when few sessions are left or the validity date is near. It states the renewal amount, notes the patient's answer and sends the package details with a UPI link on WhatsApp right after the call.

How payment reminder calls work

Before the due dateHeads-up call with the amount and date.
On the due dateShort reminder, link sent after the call.
After the due datePolite follow-up and a promised pay date.

How does it work?

Share sessions and packagesUpload your session list and package balances as a sheet, or send them from your software by API.
Agent calls in Kannada, Hindi or another languagePick the language per campaign from 12 Indian languages, including Hinglish.
Patient books, renews or asks for staffThe agent records the answer and transfers to your front desk if the patient wants a person.
Follow-up and reportingWhatsApp or SMS goes out after the call, and your dashboard shows renewals, reschedules and recordings.

Does it work with our software?

Your physio clinic software can start calls through the REST API when a session is missed or a package balance drops. Results and answers come back by webhook, or your desk can upload a sheet of patients each morning.

See the API and webhooks

Calls run in your customers' language

हिन्दीHindi EnglishEnglish HinglishHinglish தமிழ்Tamil తెలుగుTelugu ಕನ್ನಡKannada മലയാളംMalayalam मराठीMarathi ગુજરાતીGujarati ਪੰਜਾਬੀPunjabi বাংলাBengali ଓଡ଼ିଆOdia অসমীয়াAssamese

Other MsgClub channels for physiotherapy clinics

Use AI calls together with SMS, WhatsApp, RCS, IVR and missed calls from the same account.

Compare every channel for physiotherapy clinics

Questions from physiotherapy clinics

Can the AI suggest exercises or treatment to patients?

No. The agent never gives medical or exercise advice. It books sessions, reminds patients, collects details and transfers the call to your therapist or front desk.

Can it remind patients when their package is about to run out?

Yes. Send the remaining sessions or expiry date and the agent calls with the renewal amount. The UPI link goes on WhatsApp right after the call.

Which languages are available for our patients?

You can set the agent up in 12 Indian languages, including Kannada, Hindi, Tamil, Telugu, Malayalam, Marathi and English, plus Hinglish. You choose the language for each agent or campaign.

Does it work for home-visit physiotherapy?

Yes. Before the therapist leaves, the agent can call to confirm the visit window and address, and note if the patient wants to change the time.

Can we listen to what the agent said?

Every call has a recording and transcript on the dashboard, stored in India, so you can check what was said and what the patient answered.

How fast can we start?

You can go live in one day from a ready session-reminder template. A free trial is available, and pricing is one per-minute rate quoted on your monthly volume, GST extra.

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