IVR for Law Firms and Advocates

IVR for law firms and advocates

Advocates are in court from 10:30 to 4:30. Let an IVR take calls by matter, route urgent ones to the junior on duty and keep personal mobiles private.

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Litigation chambersCorporate and commercial law firmsFamily and matrimonial lawyersProperty and real estate lawyersLegal aid and consumer advocacy offices

Law firm IVR menu for existing clients, new consultation, next date of hearing and an urgent matter option, with urgent matter selected

Should a law firm use an IVR?

A law firm benefits from an IVR when advocates cannot answer during court hours. The menu separates existing matters by practice area, new client enquiries and urgent matters such as bail or an injunction, routes each to the right associate or clerk, and keeps advocates' personal numbers private. Recording should be used carefully because client conversations are confidential.

Updated 15 Nov 2026

Key facts: IVR for law firms and advocates

Channel: IVR
Best for: Matter-type menu; Urgent matter option; Next-date and case status desk
IVR features: Inbound menu, Call routing, After-hours, Webhook to CRM
Who it suits: Litigation chambers, Corporate and commercial law firms, Family and matrimonial lawyers, Property and real estate lawyers, Legal aid and consumer advocacy offices
Numbers: Toll-free (1800), virtual numbers, or IVR on your existing number where supported. Toll-free numbers
Pricing model: Monthly number rental plus usage for call minutes. How pricing works
Integration: REST API and webhooks (ivr.input, call.completed, call.missed) into your own software. IVR API

What problems does an IVR solve for law firms and advocates?

Nobody answers during court hoursPartners and juniors are in court, the clerk is filing papers, and a new client with a cheque bounce notice calls another firm.

Advocates' mobiles are everywhereClients call senior advocates late at night about next dates that the clerk could have told them.

Urgent matters get the same treatmentAn arrest or a demolition notice needs an advocate in hours, but it waits in the same queue as next-date enquiries.

What can an IVR handle for law firms and advocates?

Inbound menu

Matter-type menuExisting clients choose civil, criminal, family, property or corporate matters and reach the associate or clerk for that desk.→ Clients reach their team

Call routing

Urgent matter optionBail, arrest, injunction and notice-with-deadline calls ring the duty associate's mobile, day or night, with a backup number.→ Urgent matters handled fast

Call routing

Next-date and case status deskNext hearing date and document collection calls go to the clerk, keeping advocates free for legal work.→ Fewer interruptions

After-hours

Court-hours messageBetween 10:30 am and 4:30 pm, a short message explains advocates are in court and offers the clerk or a voicemail for a callback after court.→ Clients know when to expect a call

Webhook to CRM

Enquiries logged, not recordedNew enquiry calls create a record with the caller's number and practice area in your matter management software, without recording the conversation.→ Leads tracked, privilege respected

IVR prompt scripts for law firms and advocates

Copy, edit and use these as a starting point.

Law chambers greetingInbound menu

You have reached the chambers of Deshpande and Associates, Advocates. If you are an existing client, press 1. For a new matter consultation, press 2. For an urgent matter such as arrest, bail or a court notice due this week, press 9. For next date of hearing and documents, press 3.

Existing client sub-menuCall routing

For civil and property matters, press 1. For criminal matters, press 2. For family and matrimonial matters, press 3. For company and commercial matters, press 4. Please keep your case number ready.

Court hours noticeAfter-hours

Our advocates are in court between 10:30 am and 4:30 pm. To speak to our office clerk about dates and documents, press 3. Otherwise, please leave your name, case number and a short message after the beep, and an associate will call you back after court.

Record these prompts in your own voice or use text-to-speech in the MsgClub panel.

How does an IVR work for law firms and advocates?

Use a chambers numberPrint one virtual number on vakalatnamas, letterheads and your website, instead of advocates' mobiles.
Separate urgent, existing and newThe menu puts urgent matters on 9, existing clients by practice area, and new enquiries on their own option.
Court-hours routingTime rules send calls to the clerk and voicemail during court hours, and to associates afterwards.
Log without exposingCall events go to your matter management software; recording stays off on lines where advice is given.

Connect your softwareMatter and case management software that can receive a webhook can log each ivr.input and call.missed event against the client or case number, so the clerk's callback list builds itself. IVR API · API and webhooks · Pricing

ComplianceBar Council of India rules restrict advocates from soliciting work, so use the IVR for incoming calls and client service, never for promotional outbound calls. Conversations with clients are confidential, so keep recording off on advice lines or restrict it strictly.

Which other channels suit law firms and advocates?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for law firms and advocatesCan advocates send SMS reminders to clients?See SMS

WhatsApp for law firms and advocatesHow can law firms use WhatsApp Business API?See WhatsApp

RCS for law firms and advocatesShould law firms use RCS messaging?See RCS

Voice broadcast for law firms and advocatesCan law firms use automated voice calls with clients?See Voice broadcast

Missed call for law firms and advocatesCan a law firm or advocate use a missed call number?See Missed call

AI calling for law firms and advocatesTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for law firms and advocates

Questions about IVR for law firms and advocates

Can advocates use IVR without breaking Bar Council rules?

Yes, for incoming calls. An IVR that answers calls clients make to you, routes them and logs them is client service, not solicitation. Avoid outbound promotional calls or messages to people who are not your clients, which the Bar Council rules on advertising restrict.

Should a law firm record client calls?

Usually not on lines where legal advice is given, because conversations with clients are confidential. Many firms record only the reception or clerk line for next-date and document queries, with a notice, and keep advice calls unrecorded.

How do urgent matters reach an advocate at night?

Set the urgent option to ring the duty associate's mobile around the clock, with a backup advocate if the first does not answer. Other options go to voicemail after hours, so only genuine emergencies reach advocates at night.

Can clients get their next date of hearing from the IVR?

The IVR routes next-date calls to your clerk, who checks the cause list or case status. Automatic next-date playback would need your case management software to expose dates by API, which most small chambers do not have.

Does an IVR suit a single advocate's practice?

Yes. A solo advocate can use a virtual number that rings their mobile outside court hours and plays a court-hours message with voicemail during the day. Missed-call alerts make sure every new enquiry gets a call back the same evening.

Can new client enquiries go to a different person?

Yes. Route the new consultation option to a junior associate or office manager who screens the matter and fixes a meeting. The webhook can add the enquiry to your intake sheet with the practice area chosen.