IVR for orthopaedic clinics

IVR for orthopaedic clinics and bone and joint centres

Put injured callers through to a doctor's desk fast, keep OPD booking calls on their own line and give post-surgery patients a direct route back to their care team.

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Orthopaedic and sports injury clinicsBone and joint hospitalsJoint replacement centresSpine clinicsMulti-speciality hospitals with an ortho department

Orthopaedic clinic IVR menu with an injury priority option, OPD booking, post-surgery patients and insurance, with injury selected

How do orthopaedic clinics use IVR?

Orthopaedic clinics use IVR to separate urgent injury and fracture calls from routine OPD bookings, physiotherapy follow-ups and insurance or cashless queries. An urgent option rings the duty doctor's desk first, post-operative patients reach the ward or surgeon's assistant, and missed calls and bookings are logged in the hospital or clinic software by webhook.

Updated 15 Nov 2026

Key facts: IVR for orthopaedic clinics

Channel: IVR
Best for: Injury and fracture priority option; OPD booking by doctor; Post-operative patient line
IVR features: Call routing, Inbound menu, After-hours, Webhook to CRM
Who it suits: Orthopaedic and sports injury clinics, Bone and joint hospitals, Joint replacement centres, Spine clinics, Multi-speciality hospitals with an ortho department
Numbers: Toll-free (1800), virtual numbers, or IVR on your existing number where supported. Toll-free numbers
Pricing model: Monthly number rental plus usage for call minutes. How pricing works
Integration: REST API and webhooks (ivr.input, call.completed, call.missed) into your own software. IVR API

What makes orthopaedic clinic phones difficult?

Injury calls stuck behind bookingsA family calling about a suspected fracture waits while the front desk books a routine knee review for next Tuesday.

Post-surgery worries with no routePatients home after a knee or hip replacement call about swelling or wound care and end up with whoever answers the general line.

Cashless and TPA calls tie up receptionInsurance approval and claim document questions take long calls that belong with the billing or TPA desk, not reception.

IVR use cases for orthopaedic clinics

Call routing

Injury and fracture priority optionOption 1 rings the casualty or duty doctor's desk first, with a second number added so the call is not lost if the first is busy.→ Urgent calls answered first

Inbound menu

OPD booking by doctorA sub-menu by consultant or speciality, such as knee, spine or sports injury, sends booking calls to the right appointment desk.→ Bookings without transfers

Call routing

Post-operative patient lineOperated patients choose a separate option that rings the surgeon's assistant or ward nurse, and sticky agent returns them to the same person.→ Continuity after discharge

Call routing

Insurance and cashless deskTPA approvals, claim documents and estimates go to billing, not the front desk, with calls recorded for reference.→ Reception freed for patients

After-hours

Night calls to the emergency numberAfter OPD hours the IVR plays the emergency contact, routes injury calls to the on-call number and sends other callers to voicemail.→ Clear guidance at night

Webhook to CRM

Bookings into clinic softwareEach OPD call's option, doctor and outcome is posted by webhook to your hospital or clinic management system.→ Booking calls visible to management

IVR menu scripts for orthopaedic clinics

Copy, edit and use these as a starting point.

Main menu with injury priorityInbound menu

Welcome to Sahyadri Bone and Joint Centre. If this is a serious injury, accident or suspected fracture, press 1 now.
To book or change an OPD appointment, press 2.
If you have had surgery with us, press 3.
For insurance, cashless or billing, press 4.
For physiotherapy, press 5.

Doctor sub-menuCall routing

For knee and hip, Dr. Kulkarni, press 1.
For spine, Dr. Rao, press 2.
For sports injuries and shoulder, Dr. Fernandes, press 3.
If you are not sure, press 0 and our front desk will help you.

After OPD hoursAfter-hours

Our OPD is closed. It is open Monday to Saturday, 9 am to 2 pm and 5 pm to 8 pm. For an injury or emergency, press 1 to reach the doctor on call. In a life-threatening emergency, call 112 or go to the nearest emergency department.

Record these prompts in your own voice or use text-to-speech in the MsgClub panel.

How does an IVR work for orthopaedic clinics?

Patient calls the clinic numberThe greeting offers the injury option first, before any booking options.
Urgent calls ring the duty deskTwo or more numbers on the option make sure someone clinical answers.
Routine calls go by doctor or deskOPD, post-operative and insurance calls reach their own teams, recorded where you choose.
The HMS sees every callivr.input, call.completed and call.missed events post to your clinic software for follow-up.

Connect your softwareYour hospital or clinic management system can receive ivr.input and call.completed webhooks to log booking calls against the patient's UHID, and call.missed events can create a callback task for the front desk. IVR API · API and webhooks · Pricing

ComplianceTell patients in the greeting if calls are recorded, and limit recording access to staff who need it, as health details are confidential and recordings are personal data under the DPDP Act 2023. Always give the 112 emergency number in after-hours prompts.

Which other channels suit orthopaedic clinics?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for orthopaedic clinicsHow do orthopaedic clinics use SMS?See SMS

WhatsApp for orthopaedic clinicsHow do orthopaedic clinics use WhatsApp?See WhatsApp

RCS for orthopaedic clinicsHow can orthopaedic clinics use RCS messaging?See RCS

Voice broadcast for orthopaedic clinicsHow do orthopaedic clinics use voice call reminders?See Voice broadcast

Missed call for orthopaedic clinicsHow can an orthopaedic clinic use a missed call number?See Missed call

AI calling for orthopaedic clinicsTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for orthopaedic clinics

Questions about IVR for orthopaedic clinics

How should an orthopaedic clinic prioritise injury calls on IVR?

Put the injury or fracture option first in the menu and say it before any booking options. Route it to the casualty or duty doctor's desk with at least two numbers on the option, and use a different on-call number after hours.

Can post-surgery patients reach the same nurse each time?

Yes. Give operated patients their own menu option and turn on sticky agent, so a returning caller is connected to the person they spoke to before. This helps after joint replacements, where patients call several times in the first weeks.

Can an ortho clinic IVR route calls by doctor?

Yes. Add a sub-menu with each consultant or speciality, such as knee and hip, spine or sports injury, and route each option to that doctor's appointment desk. Keep a press 0 option for callers who are unsure.

Should orthopaedic clinics record calls?

Recording is useful on insurance, billing and post-operative lines, where callers are told about costs or instructions. Announce it in the greeting, restrict playback to authorised staff and set a retention period, because patient details are confidential health information.

Can IVR remind patients about follow-up visits and physiotherapy?

IVR handles incoming calls. For outbound follow-up and physiotherapy reminders, use SMS or WhatsApp, or AI Voice agents that call patients, confirm the visit and record the answer in your software.

What should the clinic IVR say after hours?

Give the OPD timings, offer an option for injuries that rings the doctor on call, and tell callers to dial 112 or go to the nearest emergency department in a life-threatening situation. Other callers can leave a voicemail for the morning.