RCS for orthopaedic clinics

RCS messaging for orthopaedic clinics

Remind patients about follow-ups and plaster checks, send pre-surgery instructions as a clear card and share approved exercise videos after discharge.

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Orthopaedic and joint replacement clinicsFracture and trauma centresSports injury clinicsSpine and pain clinics

RCS message from a verified orthopaedic clinic with a pre-surgery checklist card showing admission time and fasting instructions, with call and location buttons

How can orthopaedic clinics use RCS messaging?

Orthopaedic clinics use RCS for follow-up reminders after fractures and surgery, pre-operative checklists such as fasting time and documents to bring, report-ready alerts, and rehab exercise videos in a rich card. Confirm and Reschedule replies reduce front desk calls. Many older patients lack RCS, so the SMS fallback carries much of the traffic.

Updated 15 Nov 2026

Key facts: RCS for orthopaedic clinics

Channel: RCS messaging
Best for: Follow-up and plaster check reminders; Pre-surgery checklist; Rehab exercise videos
Formats: Suggested replies, Rich card, Carousel, Text with actions, SMS fallback
Who it suits: Orthopaedic and joint replacement clinics, Fracture and trauma centres, Sports injury clinics, Spine and pain clinics
Sender: Brand name, logo and verified mark, set up as an RCS agent; DLT-approved SMS fallback for phones that cannot receive RCS
Pricing model: Per message, by message type; fallback billed as SMS. How pricing works
Integration: REST API and webhooks (message.delivered, message.read, message.clicked) into your own software. RCS API

What problems does RCS solve for orthopaedic clinics?

Missed review visitsPatients skip the 6-week fracture review or suture removal once the pain eases, and come back later with complications.

Confused surgery morningsKnee and hip replacement patients arrive having eaten breakfast or without their old reports, and the OT schedule slips.

Exercises forgotten at homeThe physiotherapist shows the exercises once at discharge. A week later the patient remembers half of them.

Which RCS messages work for orthopaedic clinics?

Suggested replies

Follow-up and plaster check remindersA reminder two days before the review with Confirm, Reschedule and Need a call chips that update your appointment list.→ More completed reviews

Rich card

Pre-surgery checklistAdmission time, fasting instructions, medicines to stop and reports to carry, in one card with Call coordinator and Show location buttons.→ Fewer delayed surgeries

Carousel

Rehab exercise videosAfter knee or shoulder surgery, a carousel of 3 to 5 short videos made by your physiotherapist, one per exercise, sent week by week.→ Better home exercise

Text with actions

X-ray or MRI report readyTells the patient the report is ready to view on your portal or collect, without putting results in the message.→ Fewer calls to reception

SMS fallback

Fallback for elderly patientsPatients on basic phones, often the joint replacement age group, get a short service SMS with the same time and instructions.→ No patient left out

Ready-to-use RCS message templates for orthopaedic clinics

Copy, edit and use these as a starting point.

Fracture review reminderSuggested replies

Title: Review visit on {date}, {time}
Body: Hi {name}, Dr. {doctor} will check your {body_part} plaster. Please bring your last X-ray.
Buttons: Confirm | Reschedule | Need a call

Pre-surgery checklistRich card

Title: Your surgery on {date}
Body: Report at {time}. Nothing to eat after {fasting_time}. Bring old reports and ID. Stop {medicine} as advised.
Buttons: Call coordinator | Show location

Week 2 exercisesCarousel

Title: Week 2: Quadriceps sets
Body: 10 repetitions, 3 times a day. Stop if pain is sharp.
Buttons: Watch video | Ask the physio

Rich cards and buttons are set up per campaign in your MsgClub panel; text is editable.

How does RCS work for orthopaedic clinics?

The visit or surgery is bookedYour hospital or clinic management software records the date, doctor and procedure.
The right message is triggeredA review reminder, surgery checklist or exercise card goes out through the MsgClub API on schedule.
The patient repliesConfirm or Reschedule updates the schedule; typed questions reach the coordinator.
The care team sees who engagedRead and tap events show which patients opened instructions, so staff call the ones who did not.

Connect your softwareYour clinic or hospital management software can call the MsgClub API when a review, surgery or discharge is recorded, and receive patient replies by webhook against the patient ID. RCS API · API and webhooks · Pricing

ComplianceKeep diagnoses and results out of the message itself and link to a secure report instead. Exercise videos should come from your own clinicians, and reminders to patients count as health data handling under the DPDP Act 2023.

Which other channels suit orthopaedic clinics?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for orthopaedic clinicsHow do orthopaedic clinics use SMS?See SMS

WhatsApp for orthopaedic clinicsHow do orthopaedic clinics use WhatsApp?See WhatsApp

IVR for orthopaedic clinicsHow do orthopaedic clinics use IVR?See IVR

Voice broadcast for orthopaedic clinicsHow do orthopaedic clinics use voice call reminders?See Voice broadcast

Missed call for orthopaedic clinicsHow can an orthopaedic clinic use a missed call number?See Missed call

AI calling for orthopaedic clinicsTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for orthopaedic clinics

Questions about RCS messaging for orthopaedic clinics

Can we send rehab exercise videos over RCS?

Yes. A rich card or carousel can carry a short video or a thumbnail that opens a longer one. Keep each video to a single exercise and under a minute, and use a Watch video button for longer clips hosted on your site.

Will older joint replacement patients receive RCS?

Many will not, because they use basic phones or have RCS switched off. MsgClub sends them the SMS version automatically. For patients who struggle with text, an automated reminder call through voice broadcast or AI Voice is often better.

Is it safe to send X-ray results by RCS?

Avoid putting results in the message. Send a report-ready alert with a button to your secure patient portal or ask the patient to collect it. This keeps clinical details off lock screens and inside a system with proper access control.

Can patients reschedule a review from the message?

Yes. Suggested replies such as Confirm, Reschedule and Need a call send the patient's choice to your system by webhook. Your front desk then offers a new slot or calls the patient back.

Can we promote knee replacement packages on RCS?

Be careful. Health promotions need consent, accurate claims and restraint under medical ethics rules. Most orthopaedic clinics do better using RCS for care messages and sending educational content only to patients who asked for it.

Does every patient need to install an app?

No. RCS arrives in the phone's default messaging app, mainly Google Messages on Android, so nothing extra needs installing. Phones that cannot show RCS, including most basic phones and many iPhones, receive your SMS version of the same reminder instead.