AI phone assistant for orthopaedic clinics
Post-surgery patients come back on the right day, OPD calls get answered and your staff stop chasing follow-ups by phone.
What is an AI phone assistant for orthopaedic clinics?
An AI phone assistant for orthopaedic clinics is a voice agent that handles routine patient calls. It takes OPD appointment requests, reminds patients about plaster removal, X-ray reviews and post-operative follow-ups, calls about pending bills, and transfers to your staff whenever a patient needs a person. It never gives medical advice or interprets reports.
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What slows orthopaedic clinics down on the phone?
What can an AI calling agent do for orthopaedic clinics?
Bill balance and package reminders
The agent calls patients who still owe a balance after an insurance claim or a procedure, a few days before the due date you set. If your clinic sells rehab or joint-care packages, it can also remind patients before the package expires and send the renewal link on WhatsApp after the call.
- Before the due dateHeads-up call with the amount and date.
- On the due dateShort reminder, link sent after the call.
- After the due datePolite follow-up and a promised pay date.
How does it work?
- Follow-up dates go inYour clinic software sends review dates by API, or your desk uploads the week's list as a sheet.
- Agent calls the patientIt speaks the language you set, such as Telugu, Hindi or Kannada, from 12 Indian languages.
- Patient confirms or asks a questionMedical questions are noted for the doctor, and the call is transferred to staff when needed.
- Results reach your teamThe dashboard shows confirmations, reschedules and recordings, and a reminder SMS or WhatsApp goes out after the call.
Does it work with our software?
Your hospital or clinic software can trigger calls through the REST API when a follow-up date is set at discharge. Each result, such as confirmed or wants another day, comes back by webhook with the recording and transcript links.
See the API and webhooksOther MsgClub channels for orthopaedic clinics
Use AI calls together with SMS, WhatsApp, RCS, IVR and missed calls from the same account.
Questions from orthopaedic clinics
Can the AI answer questions about pain or exercises after surgery?
No. The agent never gives medical advice. It notes the patient's question and either transfers the call to your staff or logs a callback request for the doctor's team.
Can it handle elderly patients who speak only their regional language?
Yes. Set the agent up in the patient's language from 12 Indian languages, such as Telugu, Kannada, Tamil, Marathi, Odia or Hindi. You choose the language for each campaign.
Can a family member answer the reminder call?
Yes. The agent can say the reminder is for the patient and record the family member's confirmation. You decide in the script what details it shares with someone other than the patient.
How many follow-up calls can it make at once?
The agent can make thousands of calls at the same time, so a full week's review list can be called in one evening instead of over several days.
Does it work with our existing clinic number?
Your clinic gets a number from MsgClub, included in the per-minute rate, which the agent answers and calls from. Whether your existing clinic number can be forwarded to it depends on your telecom provider, so ask us during the demo.
What does it cost?
There is one all-inclusive per-minute rate covering AI, voice, telephony and numbers. It is quoted on your monthly volume, GST is extra, and you can start with a free trial.
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