SMS for orthopaedic clinics

Bulk SMS for orthopaedic clinics and bone hospitals

Send OPD tokens, fasting instructions before surgery, suture-removal and plaster-check reminders, and follow-up X-ray dates to every patient's phone.

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Orthopaedic OPD clinicsJoint replacement and spine centresSports injury clinicsTrauma and fracture hospitalsOrthopaedic wings of multi-speciality hospitals

SMS from an orthopaedic hospital with fasting and reporting times for a knee replacement, and a stitch-removal reminder two weeks later

How do orthopaedic clinics use SMS?

Orthopaedic clinics use SMS for OPD appointment and token alerts, pre-operative instructions such as fasting time and reporting time, reminders for suture removal, plaster checks and follow-up X-rays, report-ready alerts and bill receipts. These are service implicit messages to existing patients, so they reach DND numbers and work on any phone, including older patients' basic handsets.

Updated 15 Nov 2026

Key facts: SMS for orthopaedic clinics

Channel: Bulk SMS
Best for: OPD appointment and token; Pre-surgery instructions; Suture removal and plaster check
SMS categories: Service implicit
Who it suits: Orthopaedic OPD clinics, Joint replacement and spine centres, Sports injury clinics, Trauma and fracture hospitals, Orthopaedic wings of multi-speciality hospitals
Rules: TRAI DLT: registered entity, header and content template for every SMS; promotional SMS only 10 am to 9 pm and not to DND numbers
Pricing model: Prepaid credits quoted by volume, GST extra. How pricing works
Integration: REST API and webhooks (message.delivered, message.failed, message.clicked) into your own software. SMS API

What goes wrong between ortho visits?

Follow-ups missed after the castA fracture patient told to return in 3 weeks for a check X-ray often forgets, and a malunion is found only when the pain returns.

Surgery day delaysPatients eat breakfast before a knee replacement or arrive at 10 am for a 7 am reporting time, so the OT list slips for everyone.

Elderly patients and basic phonesMany joint-replacement patients are over 60 and use feature phones, so app notifications and WhatsApp messages do not reach them.

Which SMS does an orthopaedic clinic send?

Service implicit

OPD appointment and tokenConfirms the consultant, date and token number, and sends a second SMS when the patient's turn is about 30 minutes away.→ Shorter waiting-room crowds

Service implicit

Pre-surgery instructionsThe evening before surgery, gives the fasting cut-off time, reporting time, ward and what to bring, such as previous MRI films.→ OT lists start on time

Service implicit

Suture removal and plaster checkReminds the patient on day 12 or 14 after surgery, or when the cast needs checking, with the clinic's timings.→ Follow-ups kept

Service implicit

Follow-up X-ray dueTells fracture and implant patients when the next check X-ray is due and to bring earlier films.→ Healing tracked on schedule

Service implicit

Report and bill alertsNotifies that the MRI or X-ray report is ready to collect and confirms bill or insurance pre-authorisation status.→ Fewer calls to the desk

DLT templates for orthopaedic clinics

Copy, edit and use these as a starting point.

Pre-surgery instructionsService implicit

Dear {#var#}, your procedure with {#var#} is on {#var#}. Nil by mouth after {#var#}. Report at {#var#} to {#var#}. Bring old films. -{#var#} Ortho

Suture removal reminderService implicit

Dear {#var#}, your stitch removal and wound check is due on {#var#}. OPD timings {#var#}. Call {#var#} to change. -{#var#} Ortho

OPD tokenService implicit

Dear {#var#}, your token {#var#} with {#var#} on {#var#}. Current token: {#var#}. Please reach 20 minutes before your turn. -{#var#} Ortho

How does SMS work for orthopaedic clinics?

The HMS has the planSurgery date, discharge and follow-up intervals are recorded in your hospital or clinic software.
Reminders are scheduledEach milestone, such as day 14 or week 6, schedules a template SMS for that patient.
The patient or attendant receives itSend to the patient's number and, with their agreement, to the attendant who brings them.
Desk sees who was reachedDelivery reports show undelivered numbers so staff can call those patients instead.

Connect your softwareHospital management or clinic software can call the MsgClub API at admission, discharge and each follow-up milestone; smaller clinics can schedule reminders from an Excel sheet in the web panel. SMS API · API and webhooks · Pricing

ComplianceKeep diagnoses and implant details out of SMS; a date, time and instruction is enough. Send to the attendant's number only when the patient has listed it as a contact, and follow the DPDP Act 2023 for health data.

Which other channels suit orthopaedic clinics?

Use them together from one account, with shared contacts, reports and webhooks.

WhatsApp for orthopaedic clinicsHow do orthopaedic clinics use WhatsApp?See WhatsApp

RCS for orthopaedic clinicsHow can orthopaedic clinics use RCS messaging?See RCS

IVR for orthopaedic clinicsHow do orthopaedic clinics use IVR?See IVR

Voice broadcast for orthopaedic clinicsHow do orthopaedic clinics use voice call reminders?See Voice broadcast

Missed call for orthopaedic clinicsHow can an orthopaedic clinic use a missed call number?See Missed call

AI calling for orthopaedic clinicsTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for orthopaedic clinics

Questions about bulk SMS for orthopaedic clinics

Can an ortho clinic send SMS to the patient's son or daughter?

Yes, if the patient gave that number as the contact for appointments, which is common for elderly joint-replacement patients. Send the same reminder to both numbers. Keep the content to dates and instructions so no clinical detail is shared beyond what is needed.

Are pre-surgery instructions allowed as service SMS?

Yes. Fasting time, reporting time and what to bring relate to treatment the patient has booked, so they fit the service implicit category. They are delivered at any hour, which matters because the reminder usually goes out the evening before an early-morning surgery.

Can we send follow-up X-ray reminders weeks later?

Yes. Schedule them when the patient is discharged or the cast is applied, for example at 3, 6 and 12 weeks. MsgClub's scheduling sends each one on the right date, and your desk can see from delivery reports who did not receive it.

Should orthopaedic clinics use SMS or WhatsApp?

SMS is the safer default for reminders, because many ortho patients are older and some use basic phones. WhatsApp is better for sending physiotherapy exercise videos, discharge summaries or X-ray images to patients who have opted in.

Can we send health camp or bone density offers by SMS?

Yes, but only as promotional SMS from a numeric header, between 10 am and 9 pm and not to DND numbers. Do not mix a camp offer into a reminder template, or the template can be rejected for mixing service and promotional content.

Can SMS show the patient's live token number?

Yes, if your queue system can call the MsgClub API. Send one SMS when the token is issued and another when the current token is a few numbers away, so patients with mobility problems can wait in comfort rather than in the corridor.