IVR for recruiters and staffing firms

IVR for recruitment agencies and staffing companies

Stop candidate calls swamping recruiters' mobiles, give clients and contract staff their own routes, and log every applicant call in your ATS.

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Blue-collar and gig staffing companiesPlacement and recruitment consultanciesContract staffing and payroll outsourcing firmsCampus and volume hiring teamsSecurity and facility manpower agencies

Staffing company IVR with options for job seekers, contract staff payroll queries and hiring companies, with job seekers selected

How do recruitment and staffing companies use IVR?

Recruitment and staffing firms use IVR to separate calls from job seekers, hiring clients and deployed contract staff. Candidates choose a job category or city and leave details, clients reach their account manager, and contract workers get a payroll and attendance desk. Recruiters call candidates through masked numbers, and each call is logged in the ATS by webhook.

Updated 15 Nov 2026

Key facts: IVR for recruiters and staffing firms

Channel: IVR
Best for: Job seeker menu by category; Open-roles message; Contract staff payroll desk
IVR features: Inbound menu, Call routing, Call masking, Webhook to CRM, Missed-call alert
Who it suits: Blue-collar and gig staffing companies, Placement and recruitment consultancies, Contract staffing and payroll outsourcing firms, Campus and volume hiring teams, Security and facility manpower agencies
Numbers: Toll-free (1800), virtual numbers, or IVR on your existing number where supported. Toll-free numbers
Pricing model: Monthly number rental plus usage for call minutes. How pricing works
Integration: REST API and webhooks (ivr.input, call.completed, call.missed) into your own software. IVR API

Why do recruiters' phones never stop?

Job ads flood personal mobilesA single newspaper or job portal ad with a recruiter's number brings hundreds of calls, most about jobs that have already closed.

Contract staff call about salaryDeployed workers call recruiters about late salary, PF and attendance, which is the payroll team's job, not the recruiter's.

Candidates go around youCandidates and clients exchange numbers through the recruiter's phone and close the placement directly.

How do staffing firms use IVR?

Inbound menu

Job seeker menu by categoryCandidates choose drivers, delivery, warehouse, security or office jobs, then their city, and reach the recruiter hiring for that role.→ Right recruiter, first call

Inbound menu

Open-roles messageA recorded update of current openings and walk-in dates answers most callers before they reach a recruiter.→ Fewer calls about closed roles

Call routing

Contract staff payroll deskDeployed workers press a separate option for salary, PF, ESIC and attendance, which rings the payroll team.→ Recruiters back to hiring

Call masking

Masked recruiter callsRecruiters call candidates through a company virtual number, so candidate and client numbers stay inside the firm.→ Fewer bypassed placements

Webhook to CRM

Applicant calls to the ATSThe category and city keyed in create or update the candidate record in your ATS, tagged with the ad that produced the call.→ Every applicant captured

Missed-call alert

Missed candidate follow-upMissed applicants receive an SMS with the application link and walk-in address, and the call is logged for callback.→ No applicant ignored

IVR scripts for staffing firms

Copy, edit and use these as a starting point.

Main menuInbound menu

Welcome to Karmik Staffing Services. Naukri ke liye 1 dabaiye.
If you are looking for a job, press 1.
If you work with us on contract and have a salary or attendance query, press 2.
If you are a company looking to hire, press 3.

Job categoryInbound menu

For delivery and driver jobs, press 1.
For warehouse and packing jobs, press 2.
For security guard jobs, press 3.
For office and back-office jobs, press 4.
To hear this week's walk-in interview dates, press 9.

Walk-in informationAfter-hours

Walk-in interviews are held Monday to Friday, 10 am to 1 pm, at our Andheri East office. Please bring your Aadhaar, a photo and your last salary slip if you have one. We have sent the address to you by SMS.

Record these prompts in your own voice or use text-to-speech in the MsgClub panel.

How does an IVR work for recruiters and staffing firms?

Put a tracked number on each job adPortals, newspaper ads and WhatsApp posters each get a virtual number.
Callers pick who they areJob seekers, contract staff and clients split in the first menu.
Each group reaches its teamRecruiters by category and city, payroll for deployed staff, account managers for clients.
The ATS captures the applicantivr.input and call.completed webhooks create the candidate with source, category and recording.

Connect your softwareApplicant tracking systems and staffing ERPs can receive the job category, city and ad source from the ivr.input webhook, and call.completed adds the recruiter and recording to the candidate profile. IVR API · API and webhooks · Pricing

ComplianceDo not use the IVR or recordings to ask about caste, religion or other details unrelated to the job, and treat candidate recordings as personal data with a short retention period. Never ask candidates to pay a fee for a job on the IVR.

Which other channels suit recruiters and staffing firms?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for recruiters and staffing firmsHow do recruiters use SMS?See SMS

WhatsApp for recruiters and staffing firmsHow do recruiters use WhatsApp Business API?See WhatsApp

RCS for recruiters and staffing firmsHow do recruiters and staffing firms use RCS?See RCS

Voice broadcast for recruiters and staffing firmsHow do staffing companies use voice broadcast?See Voice broadcast

Missed call for recruiters and staffing firmsHow do recruiters use missed call numbers to hire?See Missed call

AI calling for recruiters and staffing firmsTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for recruiters and staffing firms

Questions about IVR for recruiters and staffing firms

How can a staffing company handle hundreds of job ad calls?

Put a virtual number with an IVR on the ad. A recorded message lists current openings and walk-in dates, and a menu by job category and city sends serious applicants to the right recruiter, with several recruiters on each option.

Can contract workers reach payroll without calling recruiters?

Yes. Add a menu option for deployed staff that rings the payroll and HR operations team for salary, PF, ESIC and attendance questions. Recruiters stay focused on hiring, and payroll calls are reported separately.

How does call masking help recruitment agencies?

Recruiters call candidates through a company virtual number, so personal numbers are not exchanged and calls are logged. It reduces placements closed around the agency and keeps the candidate database with the firm when a recruiter leaves.

Can the IVR take calls in Hindi and regional languages?

Yes. Record prompts in Hindi, Marathi, Tamil or any language your candidates speak, or offer a language choice first. Blue-collar hiring lines often start with a short Hindi greeting and offer English as an option.

Can IVR calls go straight into our ATS?

Yes, through webhooks. ivr.input sends the category and city chosen, and call.completed sends the recruiter, duration and recording link, so any ATS that accepts webhooks or API calls can create or update the candidate.

Is AI calling better than IVR for screening candidates?

For outbound screening at volume, AI Voice agents can call applicants, ask about experience, location and expected salary, and score them. IVR is better for routing the inbound calls your job ads produce.