RCS for home services and tradespeople

RCS messaging for home services and tradespeople

Tell customers who is coming and when, collect payment after the job and remind them when the next service or AMC is due.

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AC and appliance service companiesPest control and cleaning servicesPlumbing and electrical firmsWater purifier and RO service providersHome services aggregators

RCS rich card from a verified home services company showing a technician on the way for AC service, with a visit code and call buttons

How do home service companies use RCS?

Home service businesses such as AC repair, pest control, cleaning and appliance service use RCS to confirm bookings, send technician-on-the-way cards with the technician's name and a Call button, share the invoice with a Pay now link after the job, and remind customers about AMC renewals and seasonal servicing. Customers see a verified brand, which helps them trust the visitor.

Updated 15 Nov 2026

Key facts: RCS for home services and tradespeople

Channel: RCS messaging
Best for: Technician on the way; Booking confirmation; Pay after service
Formats: Rich card, Text with actions, Carousel, Suggested replies
Who it suits: AC and appliance service companies, Pest control and cleaning services, Plumbing and electrical firms, Water purifier and RO service providers, Home services aggregators
Sender: Brand name, logo and verified mark, set up as an RCS agent; DLT-approved SMS fallback for phones that cannot receive RCS
Pricing model: Per message, by message type; fallback billed as SMS. How pricing works
Integration: REST API and webhooks (message.delivered, message.read, message.clicked) into your own software. RCS API

What problems does RCS solve for home services and tradespeople?

Customers do not trust the visitorA stranger at the door claiming to be the technician makes families, especially elderly customers, uneasy.

Wasted tripsThe technician reaches the flat and finds it locked because the customer forgot the slot.

AMC renewals go to roadside mechanicsCustomers do not remember when the annual contract ends and call whoever is nearest when the AC fails.

Which RCS messages work for home services and tradespeople?

Rich card

Technician on the wayThe technician's name, arrival window and a visit code, with Call technician and Reschedule buttons.→ Safer, smoother visits

Text with actions

Booking confirmationService, address and slot right after booking, with Add to calendar and Change slot.→ Fewer locked doors

Rich card

Pay after serviceWork done, parts used and the amount, with Pay now and View invoice, sent as the technician finishes.→ Less cash handling

Rich card

AMC renewalContract end date, visits included and the renewal amount, with Renew AMC button, a month before it ends.→ Contracts retained

Carousel

Pre-summer AC servicingCards for AC service, gas top-up and deep cleaning with prices and Book buttons, to customers who opted in.→ Bookings before the rush

Suggested replies

Rate the visitAfter the job, ask the customer to rate the technician with Excellent, Okay and Problem chips.→ Quality issues flagged

Ready-to-use RCS message templates for home services and tradespeople

Copy, edit and use these as a starting point.

Technician on the wayRich card

Title: {{tech}} is on the way
Body: {{service}} at {{address}}. Arriving {{window}}. Share visit code {{code}} only when he arrives.
Buttons: Call technician | Reschedule

Job done, pay nowRich card

Title: Service completed: ₹{{amount}}
Body: {{service}} done. Parts: {{parts}}. 30-day service warranty on this job.
Buttons: Pay now | View invoice

AMC renewalRich card

Title: Your AMC ends on {{date}}
Body: {{visits}} service visits and free breakdown calls for {{appliance}}. Renew for ₹{{amount}}.
Buttons: Renew AMC | Call us

Rich cards and buttons are set up per campaign in your MsgClub panel; text is editable.

How does RCS work for home services and tradespeople?

Your job app updatesA booking, dispatch, job completion or AMC expiry is logged in your field service software.
MsgClub sends the cardRCS phones get the card with buttons; the rest get your DLT-approved SMS.
The customer respondsI'm home, Reschedule or Pay now reaches your team or payment page.
The technician sees itReplies and payments are posted to the job by webhook and pushed to the technician app.

Connect your softwareField service or job management software can call the MsgClub RCS API at each job stage, and receive replies, reads and payment-link taps by webhook against the job ID. RCS API · API and webhooks · Pricing

ComplianceBooking, technician and invoice messages are transactional; seasonal servicing offers are promotional and need consent. Do not share the technician's personal number in marketing messages, and keep customer addresses out of the SMS fallback where possible.

Which other channels suit home services and tradespeople?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for home services and tradespeopleWhat SMS should a home services business send?See SMS

WhatsApp for home services and tradespeopleHow do home service businesses use WhatsApp?See WhatsApp

IVR for home services and tradespeopleHow do home service businesses use IVR?See IVR

Voice broadcast for home services and tradespeopleHow do home service businesses use voice broadcast?See Voice broadcast

Missed call for home services and tradespeopleHow do home service businesses use a missed call number?See Missed call

AI calling for home services and tradespeopleTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for home services and tradespeople

Questions about RCS messaging for home services and tradespeople

Is RCS worth it for a one-person plumbing or electrical business?

Usually not. A single tradesperson with a few jobs a day is better served by calls and WhatsApp. RCS pays off for companies and aggregators sending hundreds of bookings, technician alerts and AMC reminders a month, where a verified brand builds trust at scale.

How does RCS make home visits safer for customers?

The customer sees your verified brand, the technician's name and a visit code in the same message before anyone rings the bell. They can call the technician through the button, and should share the code only when the right person arrives.

Can customers pay the technician through RCS?

Yes. Send a Pay now button with the job amount as the technician finishes. The button opens your payment page or UPI link, and your system confirms payment from the gateway before marking the job closed.

When should AC servicing reminders go out?

In February and March for most of India, before summer demand peaks and slots fill up. Send a carousel to opted-in customers with service, gas top-up and deep cleaning options, and follow up with AMC renewals for customers whose contract ends in summer.

What if the customer is elderly and uses a basic phone?

They receive the SMS fallback with the technician's name, time and visit code. Keep the SMS short and clear, and give a call-back number, since a basic phone user cannot tap card buttons.

Can a home services aggregator send messages for each partner?

The aggregator sends from its own verified agent, with the partner's or technician's name inside the card. Partners who want their own branded agent need to register their own business, since the RCS agent must match the business that owns the brand.