Payment reminder calls with voice broadcast
A short, polite call with the customer's own amount and due date, a key to say it is already paid, and a callback list for everyone who needs to talk.
- Heard, not just delivered
- Staff call only the exceptions
- Same tone every time
What is a payment reminder voice call?
A payment reminder voice call is an automated call that tells a customer an amount is due, using text-to-speech to read their name, amount and due date. The customer presses a key to say they have paid or want a callback, and the result is saved against their account, so staff follow up only where needed.
Updated
Why use voice broadcast for payment reminders?
How do you set up payment reminders with voice broadcast?
- Export or push the due listYour billing, LMS or accounting software sends customers with amounts due in a few days, or overdue since yesterday.
- Text-to-speech personalises each callThe script reads each customer's name, amount, due date and reference number in Hindi or English.
- Customers respond by keypadPress 1 if already paid, press 2 for a callback, press 3 to get the payment link by SMS from your system.
- Results update your recordsivr.input and call.completed webhooks mark the account, and unanswered numbers are retried at the gap you set.
Call scripts for payment reminders
Copy, edit and use these as a starting point.
Namaste {name}, this is {company}. This is a reminder that {amount} rupees for {item} is due on {due_date}. Paying on time keeps your account in good standing. If you have already paid, press 1. If you would like a call from our team, press 2.
This message is for {name} from {company}. If you are not {name}, please press 9. Our records show that the payment of {amount} rupees due on {due_date} has not been received. If you have paid in the last two days, please ignore this call or press 1. For help, press 2 and we will call you back.
Hello {name}, this is {company}. Your {item} of {amount} rupees is due tomorrow. To receive a secure payment link on this number by SMS, press 1. To pay at our office instead, press 2 to hear the address and timings. Thank you.
Record the script or use text-to-speech. Keep calls under 30 seconds where you can.
Which industries use voice broadcast for payment reminders?
What are the best practices for payment reminders?
- Name your business in the first sentence and ask for the customer by name before mentioning any amount
- Call before the due date first; the pre-due call is the friendliest and most effective
- Keep to daytime hours, and for lenders strictly 8 am to 7 pm
- Limit retries to two or three a day and never use threats, shame or legal bluffing
- Share of customers paying by the due date, with and without a call
- Answer rate and press 1 or press 2 rates by batch and time of day
- Callback requests closed within the same day
Connect results to your CRM with the Voice broadcast API and webhooks. See how pricing works.
Questions about voice broadcast payment reminders
Are payment reminder calls allowed to DND numbers?
Yes, when they are genuine service calls about an existing account and carry no offers. Under TRAI's numbering rules, such calls come from service numbers, and regulated entities such as lenders use the 1600 series. Keep promotions out of reminder calls, or they become promotional.
What should a payment reminder call say?
Who is calling, who the call is for, the amount, the due date and what to do next, in under 30 seconds. Ask for the customer by name before mentioning money, avoid threatening language and end with a keypress such as press 1 if paid.
What time should payment reminder calls be made?
During the day, usually between 10 am and 6 pm. Banks, NBFCs and their agents must follow RBI's expectation of calls only between 8 am and 7 pm. Avoid repeated calls in one day, which customers experience as pressure.
Can a voice call collect the payment itself?
No. Voice calls cannot take card or UPI details, and should not try. Use a keypress to trigger an SMS or WhatsApp payment link from your system, or direct the customer to your app or office.
How is this different from AI payment reminder calls?
A voice broadcast plays the same structured message and records keypresses. MsgClub AI Voice holds a conversation, answers questions about the bill, records a promised payment date and handles objections. Use broadcast for volume and simple cases, AI Voice where customers need to talk.
Can I stop reminders once a customer pays?
Yes, if your system checks payment status before each batch or retry. With the voice API, remove paid accounts from the next request, and use the call.completed webhook to stop retries for customers who pressed 1.
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