Voice Broadcast for Broadband, ISP and DTH

Voice broadcast for broadband, ISP and DTH providers

Call subscribers before a recharge lapses, warn an entire area about planned maintenance, and confirm technician visits with one keypress.

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Local cable and broadband operatorsRegional ISPs and fibre networksDTH and cable TV distributorsFranchise partners and LCOs

Voice broadcast card from a local broadband operator announcing a fibre maintenance window for one area, with a press 9 option to repeat the message

How do broadband and DTH providers use voice broadcast?

Broadband, cable and DTH operators use voice broadcast to call subscribers a few days before a plan or recharge expires, alert everyone on an affected node or area about planned maintenance and restoration, confirm technician visits, and collect quick keypress feedback after a complaint is closed. It reaches older subscribers and landlines who rarely read SMS.

Updated 15 Nov 2026

Key facts: Voice broadcast for broadband, ISP and DTH providers

Channel: Voice broadcast
Best for: Plan and recharge expiry; Area-wise maintenance alert; Restoration update
Call types: Reminder call, Text-to-speech, Recorded message, Keypress survey
Who it suits: Local cable and broadband operators, Regional ISPs and fibre networks, DTH and cable TV distributors, Franchise partners and LCOs
Rules: TRAI's numbering rules (140-series for promotional calls, 1600-series for service and transactional calls), consent, DND and calling-hour limits
Pricing model: Per pulse of answered call time. How pricing works
Integration: REST API and webhooks (call.completed, ivr.input) into your own software. Voice broadcast API

What problems does voice broadcast solve for broadband, ISP and DTH providers?

Disconnections after expirySubscribers notice the plan has expired only when the TV goes blank or the router stops working, and then flood the helpline at once.

Outages create call stormsWhen a fibre cut hits one area, hundreds of customers call the same support number within minutes, and genuine new faults get lost in the queue.

Wasted technician visitsInstallers and repair technicians reach homes that are locked or where nobody was told about the visit, and the day's schedule slips.

Which voice broadcast calls suit broadband, ISP and DTH providers?

Reminder call

Plan and recharge expiryCalls three days and one day before the plan ends, with the plan name and amount spoken by text-to-speech and press 1 if already renewed.→ Fewer lapsed connections

Text-to-speech

Area-wise maintenance alertUpload the subscribers on one node, PIN code or building and tell them the maintenance window before work begins.→ Fewer helpline calls

Recorded message

Restoration updateOnce a fibre cut or power issue is fixed, the same area list hears that service is back and how to restart the router or set-top box.→ Faster recovery

Reminder call

Technician visit confirmationThe evening before an installation or repair visit, the subscriber presses 1 to confirm the slot or 2 to move it.→ Fewer locked-door visits

Keypress survey

Complaint closure checkAfter a ticket is closed, subscribers press 1 if the problem is solved or 2 to reopen it.→ Reopened tickets caught early

Ready-to-use voice broadcast scripts for broadband, ISP and DTH providers

Copy, edit and use these as a starting point.

Recharge expiryReminder call

नमस्ते, यह {operator_name} की ओर से कॉल है। आपके कनेक्शन {account_id} का {plan_name} प्लान {expiry_date} को समाप्त हो रहा है। सेवा बिना रुकावट चालू रखने के लिए {amount} रुपये का रिचार्ज समय पर करें। अगर आपने रिचार्ज कर दिया है तो 1 दबाएँ। रिचार्ज में मदद के लिए 2 दबाएँ।

Planned maintenanceText-to-speech

Hello, this is an update from {operator_name}. To upgrade the network in {area_name}, internet service will be paused on {date} from {start_time} to {end_time}. You do not need to call us or restart anything during this time. We will call you again once work is complete. Press 9 to hear this message again.

Technician visitReminder call

Namaste, {operator_name} se call hai. Aapke {visit_type} ke liye hamare technician kal {slot} ke beech aapke ghar aayenge. Kripya ghar par kisi ko rahne ke liye keh dein, aur router ke paas bijli ka point chalu rakhein. Time theek hai to 1 dabaiye. Time badalna ho to 2 dabaiye, hamari team aapko call karegi.

Record the script or use text-to-speech. Keep calls under 30 seconds where you can.

How does voice broadcast work for broadband, ISP and DTH providers?

Pick who should hear itPull expiring accounts from billing, or filter subscribers by node, area or building for an outage.
Send the callRecharge reminders use text-to-speech with each plan and amount; outage notices can be one recorded message.
Listen for the keyPress 1 marks a renewal as done, press 2 creates a support ticket, press 9 repeats the message.
Update subscriber recordscall.completed and ivr.input webhooks update billing or the ticketing system, and unanswered numbers retry later.

Connect your softwareYour billing or subscriber management system and your ticketing tool can start calls through the voice API and receive keypress results by webhook, so a press 2 becomes a support ticket automatically. Voice broadcast API · API and webhooks · Pricing

ComplianceRecharge, outage and visit calls to your own subscribers are service calls under TRAI's numbering rules. Calls offering upgrades or new packs are promotional and must skip DND numbers without consent and stay within 10 am to 9 pm.

Which other channels suit broadband, ISP and DTH providers?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for broadband, ISP and DTH providersWhat SMS alerts do broadband and DTH operators send?See SMS

WhatsApp for broadband, ISP and DTH providersHow do broadband and DTH providers use WhatsApp?See WhatsApp

RCS for broadband, ISP and DTH providersHow do broadband and DTH companies use RCS?See RCS

IVR for broadband, ISP and DTH providersHow do internet and DTH providers use IVR?See IVR

Missed call for broadband, ISP and DTH providersHow do broadband and DTH operators use missed calls?See Missed call

AI calling for broadband, ISP and DTH providersTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for broadband, ISP and DTH providers

Questions about voice broadcast for broadband, ISP and DTH providers

Can we call all subscribers in one area about an outage?

Yes. Upload the subscribers connected to that node, building or PIN code, or filter them in your billing system and send the list through the API. Everyone hears the same recorded or text-to-speech notice, and the report shows who answered.

Do outage alerts need a promotional number?

No. An alert about maintenance or restoration sent to your own subscribers is a service message, so it uses the service number series under TRAI's numbering rules and is not blocked by DND. Keep it free of offers, or it becomes promotional.

Can a subscriber recharge during the voice call?

Not within a broadcast call itself, since listeners can only press keys. Pressing 1 can trigger an SMS or WhatsApp message with your payment link, sent from your system when it receives the ivr.input webhook. For spoken help with plans, use MsgClub AI Voice.

Which language should DTH recharge calls use?

Use the language your subscribers speak at home. Hindi and English are available for text-to-speech, and you can upload recordings in any regional language. Operators covering several states often split the list by circle and send each part its own version.

How do we stop calling subscribers who already renewed?

Send reminders from a fresh list each day, or trigger calls through the API from your billing system, so renewed accounts drop off automatically. A press 1 for already renewed on the first call also tells you whose payment has not synced yet.

Can we survey customers after a complaint is resolved?

Yes. A short keypress survey after ticket closure asks the subscriber to press 1 if the problem is fixed or 2 if it is not. Pressing 2 can reopen the ticket through a webhook, so unresolved faults are not marked closed.