Lending & subscriptions

AI calling agent for broadband, ISP and DTH providers

Remind every subscriber before the plan expires, win back disconnected users and log complaints, so recharges come in before the line goes dead.

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Local cable and broadband operators (LCOs)Regional ISPs and fibre providersDTH distributors and dealersWi-Fi providers for societies and PGs

Broadband plan expiry in HyderabadBroadband, ISP and DTH providers · AI voice agentTelugu

నమస్కారం శ్రీనివాస్ గారు, మీ 100 Mbps బ్రాడ్‌బ్యాండ్ ప్లాన్ ఎల్లుండి ముగుస్తుంది. రీఛార్జ్ గురించి గుర్తు చేయడానికి కాల్ చేశాను.Namaskaram Srinivas garu, your 100 Mbps broadband plan expires the day after tomorrow. I'm calling to remind you to recharge.

మూడు నెలల ప్లాన్ ఉందా?Is there a three-month plan?

ఉంది, మూడు నెలలకు ₹1,797 ప్లస్ GST. ఆ ప్లాన్ లింక్ పంపమంటారా?Yes, ₹1,797 plus GST for three months. Shall I send the link for that plan?

పంపండి. అలాగే సాయంత్రం స్పీడ్ తక్కువగా ఉంటోంది.Send it. Also, the speed has been low in the evenings.

కాల్ తర్వాత SMS లో లింక్ వస్తుంది. స్పీడ్ సమస్యకు టికెట్ నమోదు చేసి టెక్నీషియన్‌కు పంపుతున్నాను.The link will arrive by SMS after the call. I'm logging a ticket for the speed issue and sending it to a technician.

Quarterly plan link sent by SMS after the call · speed complaint ticket logged

What is an AI calling agent for broadband, ISP and DTH providers?

An AI calling agent for broadband, ISP and DTH providers calls subscribers before their plan or pack expires, reminds postpaid users of bill due dates, offers longer plans and wins back disconnected users. It logs speed and signal complaints for technicians, books new connection visits, speaks 12 Indian languages and sends recharge links after the call.

Updated 14 Nov 2026

What slows broadband, ISP down on the phone?

Plans expire and users switchWhen a pack lapses, the subscriber is offline and a rival's salesperson is already in the society. Many never come back.

Collections depend on field staffLocal operators still send boys door to door for monthly collection, which is slow and costly.

Complaint calls flood the officeAfter an outage, hundreds of users call at once, and the office line stays busy for hours.

What can an AI calling agent do for broadband, ISP and DTH providers?

Outbound

Plan expiry recharge remindersCalls subscribers 3 days and 1 day before the plan or DTH pack expires and sends the recharge link by SMS or WhatsApp after the call.→ Fewer lapsed connections

Outbound

Postpaid bill due remindersReminds postpaid and monthly-cash subscribers of the amount and due date before suspension.→ On-time collections

Outbound

Long-term plan upgrade offersOffers quarterly, half-yearly or annual plans and faster speeds you choose to promote.→ More advance payments

Outbound

Win-back for disconnected usersCalls users whose plan lapsed in the last 30 days, asks why and offers a reactivation deal.→ Users reactivated

Inbound

Complaint and outage lineTakes speed, signal or no-service complaints, records the customer ID and area, and raises a ticket for your technicians by webhook.→ Office line stays free

Inbound + Outbound

New connection enquiriesCollects address, building and plan interest, and books a technician visit request.→ More installs

Payment reminders

Recharge and bill due reminders for ISP and DTH

The agent calls before every plan or pack expiry and before postpaid bill due dates, then again after a lapse to win the user back. A recharge or UPI link goes by SMS or WhatsApp right after the call, so subscribers can pay in a minute.

How payment reminder calls work

Before the due dateHeads-up call with the amount and date.
On the due dateShort reminder, link sent after the call.
After the due datePolite follow-up and a promised pay date.

How does it work?

Billing system flags expiring plansEach morning, expiring and lapsed subscribers go to the API or a sheet.
The agent calls each subscriberIt states the plan, expiry date and amount, and offers longer plans.
Answers return by webhookRecharge intent, plan choice and complaint tickets update your billing or ticketing system.
Recharge link followsAn SMS or WhatsApp with the recharge link goes out right after the call.

Does it work with our software?

Your ISP billing, subscriber management or DTH dealer software can send expiring plans to the REST API daily. Webhooks return the outcome, chosen plan, complaint details and recording links so recharges and tickets are tracked in one place.

See the API and webhooks

Calls run in your customers' language

हिन्दीHindi EnglishEnglish HinglishHinglish தமிழ்Tamil తెలుగుTelugu ಕನ್ನಡKannada മലയാളംMalayalam मराठीMarathi ગુજરાતીGujarati ਪੰਜਾਬੀPunjabi বাংলাBengali ଓଡ଼ିଆOdia অসমীয়াAssamese

Other MsgClub channels for broadband, ISP and DTH providers

Use AI calls together with SMS, WhatsApp, RCS, IVR and missed calls from the same account.

Compare every channel for broadband, ISP and DTH providers

Questions from broadband, ISP and DTH providers

Can a small cable operator use this?

Yes. If you do not have billing software with an API, upload a CSV/Excel sheet of subscribers with expiry dates and amounts. You can go live in 1 day from a ready recharge-reminder template.

Can it handle outage complaint spikes?

Yes. The agent can answer many inbound calls at the same time, record each customer ID and issue, and raise tickets by webhook, so your office line does not stay busy.

Which languages can subscribers use?

You set the agent up in your customer's language, choosing from 12 Indian languages: Hindi, English, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Bengali, Odia and Assamese, plus Hinglish. You pick the language per campaign or agent. A Hyderabad ISP might call in Telugu and Hindi, a Kolkata LCO in Bengali.

Does the AI collect payment on the call?

No. It reminds the subscriber and sends a recharge or UPI link by SMS or WhatsApp right after the call. Payment happens through your existing gateway or UPI ID.

How many reminders should we send before expiry?

Most operators call 3 days and 1 day before expiry, then once after a lapse. You choose the days and send each day's list of subscribers by sheet or API.

Who is responsible for DND and calling hours?

Your company is. The agent is built for calling your own subscribers about their connection. You handle consent, DND preferences and the hours you schedule calls.

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