Voice Broadcast for Pharmacies and Chemists

Voice broadcast for pharmacies and chemists

Remind regular customers that their monthly medicines are due, tell them an order is ready, and confirm home deliveries, in a call they can hear on any phone.

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Neighbourhood chemistsPharmacy chainsHospital pharmaciesOnline pharmacies with local delivery

Voice broadcast card from a neighbourhood chemist reminding a customer about monthly medicines, with the customer pressing 1 for home delivery

How can a pharmacy use voice call reminders?

A pharmacy can use voice call reminders to tell regular customers that their monthly refill is due, that an ordered medicine has arrived, or that a home delivery is on its way. The call names the shop, not the medicine, and the customer presses 1 to request delivery or 2 for a callback from the counter.

Updated 15 Nov 2026

Key facts: Voice broadcast for pharmacies and chemists

Channel: Voice broadcast
Best for: Monthly refill reminder; Ordered medicine has arrived; Home delivery confirmation
Call types: Text-to-speech, Reminder call, Keypress survey, Recorded message
Who it suits: Neighbourhood chemists, Pharmacy chains, Hospital pharmacies, Online pharmacies with local delivery
Rules: TRAI's numbering rules (140-series for promotional calls, 1600-series for service and transactional calls), consent, DND and calling-hour limits
Pricing model: Per pulse of answered call time. How pricing works
Integration: REST API and webhooks (call.completed, ivr.input) into your own software. Voice broadcast API

What problems does voice broadcast solve for pharmacies and chemists?

Chronic patients run outCustomers on diabetes, BP or thyroid medicines often run out before they remember to refill, then buy from whichever shop is nearest.

Special orders go unclaimedMedicines ordered for a specific customer wait on the shelf because the customer was told to come back in two days and forgot.

Elderly customers miss text messagesThe customers who buy the most each month are often the least likely to read an SMS or open a WhatsApp link.

Which voice broadcast calls suit pharmacies and chemists?

Text-to-speech

Monthly refill reminderAbout 25 days after a monthly purchase, the customer hears that their regular medicines are due and presses 1 for home delivery.→ More repeat purchases at your shop

Reminder call

Ordered medicine has arrivedTells the customer that the item they asked for is now in stock and will be held for them until a set date.→ Special orders collected

Keypress survey

Home delivery confirmationBefore the delivery boy leaves, the customer presses 1 to confirm someone is home and 2 to choose the evening.→ Fewer wasted delivery runs

Recorded message

Free health check dayInvites opted-in customers to a free blood sugar and BP check day at the shop.→ Footfall from regular customers

Recorded message

Shop timing changesLets regular customers know about festival closures or late-night opening hours in your owner's own voice.→ Fewer customers at a closed shutter

Ready-to-use voice broadcast scripts for pharmacies and chemists

Copy, edit and use these as a starting point.

Monthly refill dueText-to-speech

Namaste {name}, this is {pharmacy}. Your regular monthly medicines from our shop are due for refill around {due_date}. If you would like us to keep them ready or deliver them home, press 1. If you have already bought them, press 2. To stop these reminders, press 9.

Medicine arrivedReminder call

Hello {name}, this is {pharmacy}. The item you asked us to order has arrived and is kept aside in your name until {hold_date}. Please bring the prescription when you collect it. Press 1 if you want it delivered home, or press 2 to hear the shop timings.

Health check dayRecorded message

Namaste, this is {owner} from {pharmacy}. This Sunday, from 9 am to 12 noon, we are holding a free blood sugar and blood pressure check at our shop for our regular customers. No booking is needed. Press 1 to hear the address again. To stop such calls, press 9.

Record the script or use text-to-speech. Keep calls under 30 seconds where you can.

How does voice broadcast work for pharmacies and chemists?

Know who buys monthlyYour billing software or a register shows which customers buy the same medicines every month and when.
Upload this week's due listExport names, numbers and due dates to Excel and upload them, or let your software call the API.
Customers press a keyPress 1 adds them to the delivery or keep-ready list. Press 2 means they have bought elsewhere or already have stock.
Prepare the ordersDownload the press 1 list each morning and pack the orders before the delivery boy goes out.

Connect your softwareIf your pharmacy billing software can export a customer list or call an API, refill dates can be sent to MsgClub automatically and keypresses returned by webhook to your delivery list. Voice broadcast API · API and webhooks · Pricing

ComplianceDo not name the medicine or condition in the call, because anyone in the household may answer. Refill and order calls are service calls; health check invitations are promotional and need consent or a non-DND number, 140-series calling and 10 am to 9 pm timing.

Which other channels suit pharmacies and chemists?

Use them together from one account, with shared contacts, reports and webhooks.

SMS for pharmacies and chemistsHow do pharmacies use SMS?See SMS

WhatsApp for pharmacies and chemistsCan pharmacies use WhatsApp Business API?See WhatsApp

RCS for pharmacies and chemistsHow do pharmacies use RCS messaging?See RCS

IVR for pharmacies and chemistsHow do pharmacies use IVR?See IVR

Missed call for pharmacies and chemistsHow do pharmacies use a missed call number?See Missed call

AI calling for pharmacies and chemistsTwo-way AI agents that talk to callers in Hindi, English and other Indian languages, unlike a recorded message.See AI Voice

Compare every channel for pharmacies and chemists

Questions about voice broadcast for pharmacies and chemists

Can a pharmacy remind customers about refills by phone call?

Yes, for customers who have agreed to receive reminders from your shop. Ask at the counter when they first buy a monthly medicine and note the consent. The call should mention their regular medicines, not the drug name, and offer a key to stop reminders.

Should the call name the medicine?

No. A spouse, child or neighbour may answer, and medicine names reveal health conditions. Say your regular monthly medicines instead. If the customer wants details, they can press 2 for a call from the pharmacist.

How do we know when a refill is due?

Use the last purchase date and the pack size from your billing records. For a 30-day pack, a reminder on day 25 leaves time to arrange delivery. If your software does not track this, keep a simple sheet for your regular customers.

Can a chemist shop run voice broadcast without a developer?

Yes. Upload an Excel sheet to the MsgClub web panel or Android app, choose your recorded message or type a text-to-speech one, and schedule it. The report shows who pressed which key, and you can download it each morning.

Are pharmacy health camp calls promotional?

Yes. Free check-up days and discount announcements are promotional calls, so they must go only to customers who consented or are not on DND, from 140-series numbers under TRAI's numbering rules, between 10 am and 9 pm.

Can we send voice calls in the local language?

Yes. Upload a recording in any language your customers speak. Text-to-speech is available in Hindi and English, with more Indian languages on request, which suits personalised refill reminders with names and dates.