Lending & subscriptions

AI calling agent for insurance companies and agents

Remind every policyholder before premium due and policy expiry dates, follow up on lapsed policies and pass interested buyers to your advisors.

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Life, health and general insurersInsurance brokers and web aggregatorsPOSP and individual agentsBancassurance and corporate agency teams

Health policy renewal in BhubaneswarInsurance companies and agents · AI voice agentOdia

ନମସ୍କାର ସୁଜାତା ମାଡାମ୍, ଆପଣଙ୍କ ହେଲ୍ଥ ଇନସ୍ୟୁରାନ୍ସ ପଲିସି 20 ତାରିଖରେ ଶେଷ ହେଉଛି। ରିନ୍ୟୁଆଲ୍ ବିଷୟରେ ମନେ ପକାଇବାକୁ କଲ୍ କରିଛି।Namaskar Sujata madam, your health insurance policy ends on the 20th. I'm calling to remind you about renewal.

ପ୍ରିମିୟମ୍ କେତେ ହେବ?How much will the premium be?

ଆପଣଙ୍କ ରେକର୍ଡ ଅନୁସାରେ ପ୍ରିମିୟମ୍ ₹14,200। କଲ୍ ପରେ ପେମେଣ୍ଟ ଲିଙ୍କ ପଠାଇବି କି?As per your record, the premium is ₹14,200. Shall I send the payment link after the call?

ହଁ, କିନ୍ତୁ ମୋ ମା'ଙ୍କୁ ମଧ୍ୟ ପଲିସିରେ ଯୋଡ଼ିବାକୁ ଚାହୁଁଛି।Yes, but I also want to add my mother to the policy.

ଠିକ୍ ଅଛି, ସେଥିପାଇଁ ଆମ ଆଡଭାଇଜରଙ୍କ ସହ କଥା କରାଉଛି। ଲିଙ୍କ କଲ୍ ପରେ WhatsApp ରେ ଆସିବ।Alright, I'll connect you with our advisor for that. The link will come on WhatsApp after the call.

Renewal link sent on WhatsApp after the call · transferred to advisor to add a family member

What is an AI calling agent for insurance companies and agents?

An AI calling agent for insurance companies and agents reminds policyholders before premium due dates and policy expiry, follows up on grace-period and lapsed policies, qualifies new leads and books advisor callbacks. It sends renewal links on WhatsApp or SMS after the call, speaks 12 Indian languages and never gives advice on which policy to buy.

Updated 14 Nov 2026

What slows insurance companies down on the phone?

Renewals lapse quietlyHealth and motor policies expire because the customer forgot, and the agent learns only after the grace period ends.

Premium reminders do not scaleAn agent with 800 policies cannot call each one before every monthly, quarterly or yearly premium date.

Leads cool before an advisor callsOnline leads for term or health cover go cold while advisors work through yesterday's list.

What can an AI calling agent do for insurance companies and agents?

Outbound

Policy renewal remindersCalls 30, 15 and 3 days before expiry for health, motor and other annual policies and sends the renewal link after the call.→ Higher renewal rate

Outbound

Premium due date remindersReminds life policyholders of monthly, quarterly or yearly premium amounts and due dates.→ Fewer missed premiums

Outbound

Grace period and lapsed policy follow-upPolitely tells the customer the policy is in grace period or has lapsed, explains revival steps you provide and offers an advisor callback.→ Policies revived

Outbound

New lead qualificationAsks age, city, family members to cover and existing cover, then transfers interested leads to a licensed advisor.→ Advisors call warm leads

Inbound

Claim intake and status lineRecords claim intimation details such as policy number, date and hospital or garage, and transfers the caller to the claims team.→ Faster claim start

Outbound

KYC and nominee update remindersReminds customers to update KYC, nominee or bank details before renewal.→ Cleaner records

Payment reminders

Premium and renewal reminders for insurers

The agent calls before each premium due date and policy expiry, and again in the grace period, using a polite IRDAI-appropriate script you approve. The renewal or payment link goes on WhatsApp or SMS right after the call.

How payment reminder calls work

Before the due dateHeads-up call with the amount and date.
On the due dateShort reminder, link sent after the call.
After the due datePolite follow-up and a promised pay date.

How does it work?

Your policy system sends due datesRenewals and premium dues go to the API or a daily sheet.
The agent calls in a polite, approved scriptIt states the policy, amount and date, and asks if the customer will renew.
Interested customers reach an advisorQuestions about cover, add-ons or claims are transferred to your team.
Results and links followOutcome and recording return by webhook, and the renewal link goes on WhatsApp after the call.

Does it work with our software?

Your policy administration system or agency CRM can push upcoming renewals and premium dues to the REST API. Webhooks return the outcome, renewal intent, callback requests and recording links so advisors focus on customers who need help.

See the API and webhooks

Calls run in your customers' language

हिन्दीHindi EnglishEnglish HinglishHinglish தமிழ்Tamil తెలుగుTelugu ಕನ್ನಡKannada മലയാളംMalayalam मराठीMarathi ગુજરાતીGujarati ਪੰਜਾਬੀPunjabi বাংলাBengali ଓଡ଼ିଆOdia অসমীয়াAssamese

Other MsgClub channels for insurance companies and agents

Use AI calls together with SMS, WhatsApp, RCS, IVR and missed calls from the same account.

Compare every channel for insurance companies and agents

Questions from insurance companies and agents

Will the AI recommend a policy or explain cover?

No. It reminds, collects details and reads out facts you supply, such as premium amount and due date. Questions on which policy to buy, cover terms or claims go to a licensed advisor.

Are the calls IRDAI-appropriate?

You approve a polite script with no pressure or misleading claims, and you call during reasonable daytime hours. Your company or agency remains responsible for IRDAI compliance.

Can it call lapsed policyholders at scale?

Yes. Bulk campaigns run thousands of calls at the same time, so a full list of policies in grace period can be reminded in one run, with advisor callbacks booked for the interested ones.

Which languages can policyholders use?

You set the agent up in your customer's language, choosing from 12 Indian languages: Hindi, English, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Bengali, Odia and Assamese, plus Hinglish. You pick the language per campaign or agent. A Bhubaneswar branch might call in Odia, a Guwahati one in Assamese.

Can individual agents use it?

Yes. An agent can upload a CSV/Excel sheet of policies with due dates and run a renewal campaign from the dashboard. Pricing is one per-minute rate quoted on monthly volume, GST extra.

Who is responsible for consent and DND?

The insurer or agent is. The agent is built for calling your own policyholders and leads who asked for a quote. MsgClub does not scrub DND lists for you.

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Auto service centres and garagesFill your service bays with timely service-due calls, insurance renewal reminders and vehicle-ready alerts, made in your customer's own language.Learn more

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Car and two-wheeler dealershipsCall every showroom and website enquiry within minutes, book test drives, confirm deliveries and remind buyers about payments and renewals.Learn more