Support · Inbound calls

AI receptionist that answers every customer call

Answer every call on your business number, solve common questions, log complaints and transfer the rest to the right person.

Get a demo call Call our AI: +91 79714 42373

Broadband complaint lineCustomer support and AI receptionist · AI voice agentPunjabi

ਸਤ ਸ੍ਰੀ ਅਕਾਲ, ਤੁਸੀਂ ਆਪਣੇ ਬ੍ਰਾਡਬੈਂਡ ਸਪੋਰਟ ਦੇ AI ਅਸਿਸਟੈਂਟ ਨਾਲ ਗੱਲ ਕਰ ਰਹੇ ਹੋ। ਮੈਂ ਤੁਹਾਡੀ ਕੀ ਮਦਦ ਕਰ ਸਕਦੀ ਹਾਂ?Sat Sri Akal, you're speaking to the AI assistant for your broadband support. How can I help you?

ਸਵੇਰ ਤੋਂ ਮੇਰਾ ਇੰਟਰਨੈੱਟ ਨਹੀਂ ਚੱਲ ਰਿਹਾ।My internet hasn't been working since morning.

ਮਾਫ਼ ਕਰਨਾ। ਕਿਰਪਾ ਕਰਕੇ ਆਪਣੀ ਕਸਟਮਰ ID ਦੱਸੋ।Sorry about that. Please tell me your customer ID.

ਧੰਨਵਾਦ। ਮੈਂ ਸ਼ਿਕਾਇਤ ਦਰਜ ਕਰ ਲਈ ਹੈ ਅਤੇ ਤੁਹਾਨੂੰ ਸਾਡੇ ਟੈਕਨੀਸ਼ੀਅਨ ਨਾਲ ਜੋੜ ਰਹੀ ਹਾਂ।Thank you. I've logged the complaint and I'm connecting you to our technician.

Complaint logged · transferred to technician · SMS sent after the call

What is an AI receptionist?

An AI receptionist is an automated voice agent that answers your business phone line, greets callers in the language you set, answers common questions from details you provide, takes complaints and messages, and transfers the call to the right person on your team. Every call is recorded and transcribed, and the outcome reaches your system by webhook.

Updated 14 Nov 2026

Why is this hard to do by hand?

Callers wait on holdPeak hours, lunch breaks and holidays leave callers listening to hold music or a busy tone, and many hang up.

Same questions all dayTimings, address, order status, plan price, 'my internet is down'. Your staff answer the same few questions hundreds of times.

Complaints get lostComplaints taken on paper or WhatsApp have no ticket, no recording and no clear owner.

How does an AI customer support and AI receptionist call work?

Give customers a number the AI answersCalls to your AI number are answered by the AI receptionist, at the hours you set. Numbers are included in the per-minute rate.
Add your answersGive the AI your timings, address, prices, policies and common questions. It answers only from what you provide.
AI handles the callIt greets the caller in your chosen language, answers simple questions and collects complaint or request details.
Transfer to a personWhen the caller needs a person, or the AI cannot help, it transfers the call to the right staff member or records a callback.
Ticket and follow-upDetails reach your helpdesk by webhook, and a ticket number or confirmation goes to the caller by SMS or WhatsApp after the call.

Which versions can you run?

Front desk receptionistAnswers your main line, shares timings and address, takes messages and transfers to the right department.

Complaint and service lineCollects customer ID, issue and location, logs the complaint through your webhook and sends the reference by SMS after the call.

After-hours lineAnswers calls at hours your team is away, collects details and records a callback for the next morning.

What do you get after every call?

Each result appears in your dashboard and is sent to your system by webhook.

Caller
Number
Reason for call
Customer ID
Resolved or transferred
Callback time
Transcript
Recording

Who uses it?

See all industries

What do the numbers say?

15 billion+ hours

Indians spent over 15 billion hours on hold to customer service in 2023, and 66% would consider switching brands if an issue is not fixed within 3 working days.ServiceNow survey (2024)

Customer support and AI receptionist: common questions

Can the AI answer calls at night and on holidays?

Inbound calls are answered at any hour you set the line for, including evenings and holidays. Callers who need a person get a recorded callback request your team sees first thing in the morning.

Can the AI check order or account status during the call?

Not today. Looking up live data from your systems during a call is not available. The AI answers from information you provide and collects details so your team or system can respond after the call.

How does call transfer work?

When a caller asks for a person, or the AI cannot help, it transfers the call to the staff number you set for that type of query. If nobody picks up, it records a callback request.

Which languages can the AI receptionist speak?

Hindi, English, Hinglish, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Bengali, Odia and Assamese. You choose the language for each line or agent. The AI does not switch language on its own mid-call.

Will it make up answers?

The AI is set up to answer only from the timings, prices, policies and answers you give it. For anything else, it says it will connect the caller to your team or takes a message.

Can we review what the AI said?

Yes. Every call has a recording and transcript in the dashboard, along with the reason for the call and whether it was resolved, transferred or needs a callback.

Bookings

Appointment booking and remindersAnswer booking calls and remind every client before their visit, in their language, so fewer slots go empty.Learn more

Sales

Lead qualificationCall new leads within minutes, ask your qualifying questions in their language, and send only interested buyers to your sales team.Learn more

Payments

Plan expiry and renewal remindersCall every customer before their plan, membership or policy runs out, help them pick a renewal, and send the payment link after the call.Learn more