Healthcare

AI phone assistant for clinics and doctors

Every patient call gets answered, OPD slots stay full and follow-ups happen on time, while your front desk handles the patients in the waiting room.

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Single-doctor clinics and GP practicesPolyclinics with several specialistsNursing homes with a busy OPDDiagnostic and pathology centres

Day-before OPD confirmation, Lucknow clinicMedical practices and clinics · AI voice agentHindi

नमस्ते, मैं शर्मा क्लिनिक, गोमती नगर से बोल रही हूँ। कल सुबह 10 बजे डॉ. शर्मा के साथ आपकी OPD अपॉइंटमेंट है, क्या आप आ पाएँगे?Hello, I'm calling from Sharma Clinic, Gomti Nagar. You have an OPD appointment with Dr Sharma tomorrow at 10 am. Will you be able to come?

हाँ, आऊँगा। पर क्या 11 बजे का टाइम मिल सकता है?Yes, I'll come. But can I get an 11 o'clock slot?

मैं 11 बजे की रिक्वेस्ट नोट कर रही हूँ। क्लिनिक की टीम कन्फर्म करके आपको SMS भेज देगी।I'm noting a request for 11 am. The clinic team will confirm and send you an SMS.

ठीक है। पुरानी रिपोर्ट्स लानी हैं क्या?Okay. Should I bring my old reports?

जी हाँ, कृपया पुरानी रिपोर्ट्स और पर्चा साथ लाइए। धन्यवाद!Yes, please bring your old reports and prescription. Thank you!

Visit confirmed · 11 am request sent to front desk · SMS after the call

What is an AI phone assistant for clinics and doctors?

An AI phone assistant for clinics and doctors is a voice agent that answers patient calls and makes reminder calls for the clinic. It notes OPD appointment requests, confirms tomorrow's visits, reminds patients about follow-ups and pending bills, and transfers the call to the front desk when needed. It never gives medical advice.

Updated 14 Nov 2026

What slows medical practices down on the phone?

The phone rings during consultationsThe receptionist is registering walk-in patients while the phone keeps ringing. Patients who cannot get through simply book with the next clinic.

No-shows waste OPD slotsPatients forget evening appointments or follow-up visits. The doctor waits, and another patient who wanted that slot was turned away.

Same questions, all dayTimings, fees, Sunday OPD, whether the doctor is on leave: the staff answer the same five questions dozens of times a day.

What can an AI calling agent do for medical practices and clinics?

Inbound

OPD appointment and token requestsThe agent takes the patient's name, age, doctor and preferred time, and sends the request to your desk.→ Request logged for the desk

Outbound

Day-before visit confirmationEvery evening the agent calls tomorrow's patients, confirms they are coming and notes who wants to reschedule.→ Confirmed list before OPD opens

Outbound

Follow-up visit remindersPatients due for a review after 7, 15 or 30 days get a call reminding them to book, with the doctor's next OPD days.→ Follow-ups booked

Outbound

Pending bill and package remindersPatients with an unpaid balance or an expiring health check-up package get a polite due-date reminder, then a UPI link on WhatsApp after the call.→ Payment promised or paid

Inbound

Clinic information lineCallers get timings, consultation fee, address and doctor availability as your clinic has set them. Anything clinical goes to your staff.→ Routine calls closed

Outbound

Report-ready callsWhen lab reports are ready, the agent calls the patient to collect them or book a review with the doctor.→ Report review booked

Payment reminders

Bill and health-package reminders for clinics

The agent calls patients with an unpaid consultation or procedure bill before the due date, or when their annual health check-up package or family care plan is about to expire. Right after the call they get the amount and a UPI link on WhatsApp or SMS, and your dashboard shows who promised to pay and when.

How payment reminder calls work

Before the due dateHeads-up call with the amount and date.
On the due dateShort reminder, link sent after the call.
After the due datePolite follow-up and a promised pay date.

How does it work?

Patient calls or you upload a listInbound calls reach the agent on your clinic number, or you upload tomorrow's appointments as a sheet or send them by API.
Agent talks in the patient's languageThe agent speaks the language you set for the clinic, from 12 Indian languages including Hindi, English and Hinglish.
Details captured or call transferredIt records the request, confirmation or question, and transfers the call to your front desk when the patient needs a person.
Results on your dashboardOutcomes, recordings and transcripts appear on the dashboard and go to your software by webhook, with WhatsApp or SMS sent after the call.

Does it work with our software?

Your clinic management or HMS software can start calls through the REST API whenever an appointment is booked or a report is ready. Results such as confirmed, reschedule requested or no answer come back by webhook, or you can simply upload a sheet each evening.

See the API and webhooks

Calls run in your customers' language

हिन्दीHindi EnglishEnglish HinglishHinglish தமிழ்Tamil తెలుగుTelugu ಕನ್ನಡKannada മലയാളംMalayalam मराठीMarathi ગુજરાતીGujarati ਪੰਜਾਬੀPunjabi বাংলাBengali ଓଡ଼ିଆOdia অসমীয়াAssamese

Other MsgClub channels for medical practices and clinics

Use AI calls together with SMS, WhatsApp, RCS, IVR and missed calls from the same account.

Compare every channel for medical practices and clinics

Questions from medical practices and clinics

Can the AI give medical advice to patients?

No. The agent books, reminds, collects details and transfers. If a patient asks about symptoms, dosage or reports, it notes the question and passes the call or a callback request to your doctor or staff.

Which languages can the clinic agent speak?

You can set it up in the language your patients use, from 12 Indian languages: Hindi, English, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Bengali, Odia and Assamese, plus Hinglish. You choose the language per agent or campaign.

Will patients know they are talking to an AI?

They should. You set the greeting, and we recommend it says the call is from the clinic's automated assistant. Patients who know what to expect stay on the line, and anyone who asks for a person is transferred to your front desk.

Where are patient call recordings stored?

Call data, recordings and transcripts are stored in India. Your team can review them on the dashboard, and your clinic remains responsible for patient consent and calling hours.

How quickly can a clinic go live?

From a ready appointment-reminder template you can go live in one day. You share your timings, doctors, fees and greeting, test the agent on your phone and then switch on your number or upload a list.

How is the AI phone assistant priced for clinics?

One all-inclusive per-minute rate covers the AI, voice, telephony and numbers. It is quoted on your monthly call volume, GST is extra, and a free trial is available before you commit.

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Orthopaedic clinicsPost-surgery patients come back on the right day, OPD calls get answered and your staff stop chasing follow-ups by phone.Learn more

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Pharmacies and chemistsRegular customers get their monthly medicines on time, delivery orders are confirmed and credit dues are followed up without tying up the counter.Learn more