Retail & hospitality

AI phone assistant for restaurants and cloud kitchens

Take table bookings during the dinner rush, confirm reservations and follow up on party and catering advances, without pulling staff off the floor.

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Family and fine-dine restaurantsCafes and barsCloud kitchens and catering servicesBanquet and party hallsRestaurant chains with many outlets

Table booking in ChennaiRestaurants and cloud kitchens · AI voice agentTamil

வணக்கம்! அண்ணா நகர் கிளைக்கு அழைத்ததற்கு நன்றி. எப்படி உதவலாம்?Vanakkam! Thanks for calling the Anna Nagar branch. How can I help?

இன்று இரவு எட்டு மணிக்கு ஆறு பேருக்கு டேபிள் வேண்டும்.I need a table for six tonight at eight.

சரி. ஆறு பேருக்கு இரவு 8 மணிக்கு கோரிக்கையைப் பதிவு செய்கிறேன். உங்கள் பெயர் என்ன?Sure. I'm recording a request for six at 8 pm. May I have your name?

கார்த்திக். ஒரு பிறந்தநாள் கேக்கும் வேண்டும்.Karthik. We also need a birthday cake.

குறித்துக் கொண்டேன், கார்த்திக். அழைப்பு முடிந்ததும் உறுதிப்படுத்தல் SMS வரும். நன்றி!Noted, Karthik. A confirmation SMS will come right after the call. Thank you!

Table for 6 at 8 pm logged · cake request noted · SMS sent after the call

What is an AI phone assistant for restaurants and cloud kitchens?

An AI phone assistant for restaurants answers booking calls, records party size, time and special requests, and sends an SMS or WhatsApp confirmation after the call. It also calls guests to confirm reservations, follows up on banquet and catering advances, speaks 12 Indian languages and transfers callers to your manager when needed.

Updated 14 Nov 2026

What slows restaurants down on the phone?

The phone rings during the rushAt 8:30 pm on a Saturday, nobody can pick up. Callers wanting a table for eight simply book somewhere else.

No-shows waste peak tablesBookings made days ago go unconfirmed, and empty tables at peak time cost real money.

Party and catering advances chase-upBirthday, kitty party and wedding catering orders need advance payments and menu confirmations that take many calls.

What can an AI calling agent do for restaurants and cloud kitchens?

Inbound

Table booking requestsTakes the guest's name, date, time and party size when they call, and passes the request to your team to confirm by SMS or WhatsApp.→ Booking request logged

Outbound

Booking confirmation and reminder callsCalls guests on the morning of their booking to confirm or cancel, freeing tables for walk-ins.→ Fewer no-shows

Outbound

Party, banquet and catering advance remindersReminds hosts of the advance or balance due date before the event and sends a UPI link on WhatsApp after the call.→ Advances paid on time

Inbound

Timings, menu and delivery queriesAnswers common questions about timings, Jain or vegan options, parking and delivery areas from the details you provide.→ Staff stay on the floor

Outbound

Feedback and repeat-visit callsCalls guests after large bookings to ask about their visit and flags complaints to the manager.→ Problems fixed fast

Payment reminders

Advance and balance reminders for restaurants

For party bookings, banquets and catering orders, the agent reminds the host of the advance or balance due date and confirms the final headcount. A UPI payment link goes on WhatsApp or SMS right after the call.

How payment reminder calls work

Before the due dateHeads-up call with the amount and date.
On the due dateShort reminder, link sent after the call.
After the due datePolite follow-up and a promised pay date.

How does it work?

A guest calls your numberCalls are answered at any hour you set the line to take them.
The agent takes the bookingIt records party size, time, name and special requests.
Booking reaches your teamA webhook sends the details to your reservation sheet or system, and the dashboard shows it.
Guest gets a confirmationAn SMS or WhatsApp confirmation goes out after the call, with a reminder call on the day.

Does it work with our software?

Your POS or reservation software receives each booking by webhook, with name, party size, time, requests and recording link. To make reminder calls, the same software or a daily sheet sends the booking list to the REST API.

See the API and webhooks

Calls run in your customers' language

हिन्दीHindi EnglishEnglish HinglishHinglish தமிழ்Tamil తెలుగుTelugu ಕನ್ನಡKannada മലയാളംMalayalam मराठीMarathi ગુજરાતીGujarati ਪੰਜਾਬੀPunjabi বাংলাBengali ଓଡ଼ିଆOdia অসমীয়াAssamese

Other MsgClub channels for restaurants and cloud kitchens

Use AI calls together with SMS, WhatsApp, RCS, IVR and missed calls from the same account.

Compare every channel for restaurants and cloud kitchens

Questions from restaurants and cloud kitchens

Can the AI take bookings when the restaurant is closed?

Yes. Inbound calls are answered at any hour you set the line to take them, so a guest calling at midnight can still leave a booking request for the next day.

Will it double-book a table?

The agent records the request with name, date, time and number of guests, and your team confirms the table by SMS or WhatsApp. Because staff confirm every booking, clashes are caught before the guest arrives.

Which languages can guests speak?

You set the agent up in your customer's language, choosing from 12 Indian languages: Hindi, English, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Bengali, Odia and Assamese, plus Hinglish. You pick the language per campaign or agent. A Chennai outlet can answer in Tamil and English, a Mumbai one in Marathi and Hinglish.

Can it take food orders for delivery?

Most restaurants use it for bookings, enquiries and party follow-ups, and send delivery orders to their usual apps.

What happens with a complaint call?

The agent listens, records the details and transfers the caller to your manager. The recording and transcript stay on the dashboard so you can review what happened.

How fast can we go live?

You can go live in 1 day from a ready restaurant template. Share your timings, outlets, booking rules and FAQs, test it on your phone, then forward your number.

Retail & hospitality

Hotels and homestaysAnswer room enquiries at any hour, confirm check-ins a day ahead and remind guests about advance balances, in the guest's own language.Learn more

Retail & hospitality

Retail storesTell customers their order is ready, collect pending balances on time and fill the store before every festive sale, without tying up staff.Learn more

Business & public sector

Small and medium businessesInvoices get paid closer to the due date, every enquiry gets a call back and your small team stops spending afternoons on the phone.Learn more